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Entertainment Partners

23 Entertainment Partners Customer Service Representative Jobs Hiring Near You

Entertainment Partners

Staff Support Representative

Tempe, AZ · On-site

$16.50 - $21.25/hr

At Entertainment Partners and Central Casting, we are committed to creating an environment where ... Minimum 5 years of Customer Service Experience * High school diploma (College degree or equivalent ...

Entertainment Partners

Staff Support Representative

Burbank, CA · On-site

$18.25 - $23.25/hr

Product Support Representative At Entertainment Partners and Central Casting, we are committed to ... Minimum 5 years of Customer Service Experience * High school diploma (College degree or equivalent ...

Entertainment Partners

Staff Support Representative

Tempe, AZ · On-site

$16.50 - $21.25/hr

Product Support Representative At Entertainment Partners and Central Casting, we are committed to ... Minimum 5 years of Customer Service Experience * High school diploma (College degree or equivalent ...

Entertainment Partners

Facilities Clerk

Burbank, CA · On-site

$25/hr

At Entertainment Partners and Central Casting, we are committed to creating an environment where ... Strong interpersonal skills and customer service * Ability to work in fast paced environment.

Entertainment Partners

AI Engineer

Tempe, AZ · On-site

At Entertainment Partners and Central Casting, we are committed to creating an environment where ... Containerize and deploy ML services using Docker and Kubernetes; integrate with CI/CD pipelines ...

Entertainment Partners

AI Engineer

Tempe, AZ

At Entertainment Partners and Central Casting, we are committed to creating an environment where ... Containerize and deploy ML services using Docker and Kubernetes; integrate with CI/CD pipelines ...

Entertainment Partners

Paymaster

Manhattan, NY · On-site

At Entertainment Partners and Central Casting, we are committed to creating an environment where ... The EP Paymaster is the primary service provider and the face of EP to our production clients. EP ...

Entertainment Partners

Paymaster

Manhattan, NY

At Entertainment Partners and Central Casting, we are committed to creating an environment where ... The EP Paymaster is the primary service provider and the face of EP to our production clients. EP ...

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Entertainment Partners Jobs Information

Do workers at Entertainment Partners get paid breaks?

Yes. Most people get paid breaks.
69% of people say they get paid breaks.
Based on data from 13 people who took the Breakroom Quiz between January 2025 and March 2026.

Does Entertainment Partners pay people when they’re sick?

Sometimes. Only some people get paid when they’re sick.
47% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 15 people who took the Breakroom Quiz between January 2025 and June 2026.

At Entertainment Partners, are sick days and vacation days separate paid time off?

Sick days and vacation days are separate paid time off.
86% of people say they don’t have to use vacation days when they’re out sick.
Based on data from 7 people who took the Breakroom Quiz between July 2025 and January 2026.

Is the health insurance from Entertainment Partners affordable enough for their workers?

Most people say the health insurance costs are okay.
89% of people say the health insurance costs are okay
Based on data from 9 people who took the Breakroom Quiz between May 2025 and March 2026.

Do people get paid time off at Entertainment Partners?

Some people get paid time off from work.
42% of people say they don’t get paid time off.
Based on data from 12 people who took the Breakroom Quiz between May 2025 and March 2026.

How far ahead of time do people find out their work schedule?

Only some people find out their schedule four weeks ahead of time.
  • 57% of people with changing schedules find out their shifts one week or less ahead of time.
  • 0% of people with changing schedules find out their shifts two weeks ahead of time.
  • 0% of people with changing schedules find out their shifts three weeks ahead of time.
  • 43% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 7 people who took the Breakroom Quiz between January 2025 and June 2026.

Do workers at Entertainment Partners worry about hours?

Some people worry about getting enough hours.
38% of people report they worry about getting enough hours.
Based on data from 13 people who took the Breakroom Quiz between January 2025 and June 2026.

Do Entertainment Partners workers get to choose the shifts they work?

Most people don’t get to choose which shifts they work.
75% report that they don’t have enough control over which shifts they work.
Based on data from 8 people who took the Breakroom Quiz between January 2025 and June 2026.

How easy is it for Entertainment Partners workers to change shifts?

Some people find it hard to change shifts.
50% of people report that it’s hard to change shifts if they need to.
Based on data from 8 people who took the Breakroom Quiz between January 2025 and March 2026.

How easy is it to get time off at Entertainment Partners?

Most people find it easy to get time off.
80% of people report it’s easy to get time off.
Based on data from 15 people who took the Breakroom Quiz between January 2025 and June 2026.

Do Entertainment Partners managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
92% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 13 people who took the Breakroom Quiz between February 2025 and June 2026.

Do jobs at Entertainment Partners spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
23% of people report that their job takes up time that they don’t get paid for.
Based on data from 13 people who took the Breakroom Quiz between January 2025 and June 2026.

How easy is it to take sick days at Entertainment Partners?

Most people find it easy to take sick days.
75% of people report that it’s easy to take time off if they are sick.
Based on data from 16 people who took the Breakroom Quiz between January 2025 and June 2026.

Do people at Entertainment Partners feel treated with respect by their managers?

Most people feel treated with respect by their managers.
76% of people say they’re treated with respect by their managers.
Based on data from 17 people who took the Breakroom Quiz between January 2025 and June 2026.

Do people at Entertainment Partners get to take their breaks without interruption?

Most people get breaks without interruption.
86% of people report that they get to take their breaks without interruption.
Based on data from 14 people who took the Breakroom Quiz between January 2025 and March 2026.

Is it stressful to work at Entertainment Partners?

Some people feel stressed here.
47% of people say they often feel stressed at work.
Based on data from 15 people who took the Breakroom Quiz between January 2025 and June 2026.

Do people at Entertainment Partners enjoy their jobs?

Most people enjoy their job.
86% of people report they enjoy their job.
Based on data from 14 people who took the Breakroom Quiz between January 2025 and June 2026.

Do people at Entertainment Partners recommend working with their team?

Only some people recommend working with their team.
47% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 17 people who took the Breakroom Quiz between January 2025 and June 2026.

Do people get enough training when they start at Entertainment Partners?

Most people got enough training when they started.
71% of people report they got enough training when they started working here.
Based on data from 14 people who took the Breakroom Quiz between January 2025 and March 2026.

Do people get support to advance at Entertainment Partners?

Most people aren’t given support to advance their career here.
In the last year, 71% of people report not being given support to advance their career here.
Based on data from 14 people who took the Breakroom Quiz between January 2025 and June 2026.

Do people think Entertainment Partners’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
71% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 17 people who took the Breakroom Quiz between January 2025 and June 2026.

Do workers feel well informed about how Entertainment Partners is doing?

Only some people feel well informed about how the company is doing.
50% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 14 people who took the Breakroom Quiz between January 2025 and June 2026.

What other companies are hiring for Customer Service Representative jobs?

What are the most popular jobs at Entertainment Partners?

Infographic showing various Customer Service Representative job openings at Entertainment Partners in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Physical job distribution.

Staff Support Representative

Entertainment Partners

Tempe, AZ • On-site

$16.50 - $21.25/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 17 days ago

Entertainment Partners rating

8.2

Company rating: 8.2 out of 10

Based on 17 frontline employees who took The Breakroom Quiz

Job description


At Entertainment Partners and Central Casting, we are committed to creating an environment where every employee is seen, where ideas, thoughts and perspectives are shared openly, and where fearless innovation is encouraged. Weaving diversity, equity, and inclusion into who we are will drive our competitiveness by encouraging creativity and enhanced decision making.
We help to power Oscar-winning films, Emmy-winning shows, and Clio-winning commercials. Feel the satisfaction of doing work that directly impacts the most exciting industry in the world. EP is poised to redefine and evolve the back-office processes of the entertainment community with security at the core of what we do.
Are you looking for the next opportunity to revolutionize an industry? If so....
We are looking for a Product Support Representative to provide best-in-class, omni-channel support. In this role you will solve technical issues for clients by applying troubleshooting concepts, leveraging internal tools and resources, and following escalation paths. Through case documentation, you will help the organization gain insights on client needs and opportunities to improve client experience. This is an exciting opportunity to join a global organization and support the people who make your favorite films and TV shows.
This is a hybrid position available in our Tempe, AZ and Burbank, CA office.
KEY RESPONSIBILITIES
  • Provide outstanding omni channel support to clients for basic issues and how-to questions, involving current and future EP products, including but not limited to, Accounting products, SmartStudio, SmartTime, Movie Magic Budgeting and Scheduling, and SyncOnSet products.
  • Accept and respond to emails from the Salesforce Queue ensuring a thorough, accurate, and professional response is provided with a focus on resolving the issue for the client with a single email reply.
  • Follow processes and procedures for handling interactions with clients and record all client correspondence in Salesforce in real time, clearly and with quality detail. Always summarizing the issue and solution in the Salesforce case.
  • Remain logged into the phone queue and adhere to the Call Intake, Escalation Process, and all other established departmental processes and procedures.
  • Create Knowledge Base articles (KB's) based on escalations, new situations and general knowledge situations encountered in working with client issues and EP systems and programs. KB's are for use of EP Personnel and EP clients if applicable.
  • Learn about the industry and client personas and become competent in EP products being supported including staying informed of product releases and processes changes.
  • Demonstrate empathy for clients and act as their advocate, ensuring their inquiries and claims get resolved.
  • Serve as the voice of the customer by escalating issues and feedback through appropriate channels
  • Maintain a high degree of confidentiality of client information, data provided by clients and all EP proprietary information such as computer programs and databases
  • Works independently to resolve cases and can support less experienced team members
  • Proficient in troubleshooting using technical tools including SQL database or Chrome developer tools
  • Handles more complex escalations or reviews bug reports for other team members
  • Supports training program through shadowing
  • Acts as the voice of the customer in cross-functional meetings
  • Proficient-Expert in the products, client personas, and processes & procedures
  • Other duties as assigned

JOB REQUIRMENTS / QUALIFICATIONS NEEDED
  • Minimum 5 years of Customer Service Experience
  • High school diploma (College degree or equivalent work experience)
  • Prior experience in a support call center environment strongly preferred (must have prior experience for Staff to Senior level)
  • Entertainment industry accounting/payroll background preferred.
  • Proficiency with Windows and Mac
  • Proficient in Microsoft Word, Excel, Outlook
  • Aptitude to learn the use of technical products, computer programs and applications, Salesforce CRM.

Working Conditions
  • Able to wear a headset during shift while assigned to the phone queue.
  • This job works in a typical office environment with controlled air climate (cooling/heating) and moderate noise levels - no unusual exposures.
  • This job will use a computer, keyboard, monitor, telephone, copier, scan/fax machine as well as other office equipment.
  • May occasionally lift, push, or pull material or boxes/materials weighing up to approximately 15 lbs.
  • Job is primarily performed sitting at a desk.
  • Job requires repetitive use of hands and wrists on a keyboard and viewing a monitor.
  • Movement consists of occasional reaching, twisting, turning, and bending to side and above to perform job duties.

Other benefits and perks included are:
  • Health, Dental, and Vision options
  • 401(k) retirement savings plan and company match
  • Paid holidays, vacation time, and sick time
  • Participation in company equity plans
  • Employee Assistance Program, mental health and wellness programs
  • Training and development
  • Possibility of hybrid/flexible/schedules
  • Annual bonus and merit reviews

The hourly range for this position is $28.00 to $32.00 and will be commensurate with experience related to the position.
Entertainment Partners seeks to employ the most qualified individuals from the available workforce and to provide equal employment opportunity for all persons. Our policy prohibits unlawful discrimination based on race, color, religion, religious creed, sex, gender identity/expression, age, pregnancy, citizenship status, marital status, national origin or ancestry, physical or mental disability (whether perceived or actual), medical condition (cancer-related or genetic characteristics-related), sexual orientation, veteran status, medical/family care leave status or any other consideration made unlawful by applicable federal, state, or local laws. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
Equal opportunity extends to all aspects of the employment relationship, including recruiting, hiring, transfers, promotions, training, terminations, working conditions, compensation, benefits, and other terms and conditions of employment.

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