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56 Ennismore Jobs Hiring Near You

AccorHotel

Guest Services Agent

Miami Beach, FL · On-site

$14.75 - $18.75/hr

Ennismore, in partnership with Cain International (the owners of Delano Miami Beach as well as partner in the Delano brand), are currently undertaking a significant renovation and redevelopment of ...

AccorHotel

Groups and Events Intern

Beverly, NJ · On-site

$14.50 - $19.50/hr

Excellent discounts across The Hoxton and the global Ennismore family. * Regular team get togethers, from our team drinks to our (pretty special!) bi-annual parties - we know how to have a good time!

AccorHotel

Host / Hostess

Beverly, NJ · On-site

Excellent discounts across The Hoxton and the global Ennismore family. * Regular team get togethers, from our team drinks to our (pretty special!) bi-annual parties - we know how to have a good time!

Delano

Maintenance Engineer II

Miami Beach, FL · On-site

Ennismore, in partnership with Cain International (the owners of Delano Miami Beach as well as partner in the Delano brand), are currently undertaking a significant renovation and redevelopment of ...

AccorHotel

Lead Bartender at Idol Wolf

Saint Louis, MO · On-site

Works with the Beverage Manager / Director and 21c F&B Operations team to incorporate and maintain compliancy to all 21c and Ennismore brand partnerships. Marketing * Works with F&B Management and ...

AccorHotel

Maintenance Engineer II

Miami Beach, FL · On-site

Ennismore, in partnership with Cain International (the owners of Delano Miami Beach as well as partner in the Delano brand), are currently undertaking a significant renovation and redevelopment of ...

Delano

Maintenance Engineer III

Miami Beach, FL · On-site

Ennismore, in partnership with Cain International (the owners of Delano Miami Beach as well as partner in the Delano brand), are currently undertaking a significant renovation and redevelopment of ...

AccorHotel

Maintenance Engineer II

Miami Beach, FL

Ennismore, in partnership with Cain International (the owners of Delano Miami Beach as well as partner in the Delano brand), are currently undertaking a significant renovation and redevelopment of ...

AccorHotel

Rooms Operations Intern

Beverly, NJ · On-site

$14.75 - $19.50/hr

Excellent discounts across The Hoxton and the global Ennismore family. * Regular team get togethers, from our team drinks to our (pretty special!) bi-annual parties - we know how to have a good time!

AccorHotel

Lead Bartender at Idol Wolf

Saint Louis, MO · On-site

Works with the Beverage Manager / Director and 21c F&B Operations team to incorporate and maintain compliancy to all 21c and Ennismore brand partnerships. Marketing * Works with F&B Management and ...

AccorHotel

F&B Admin

Beverly, NJ · On-site

Excellent discounts across The Hoxton and the global Ennismore family. * Regular team get togethers, from our team drinks to our (pretty special!) bi-annual parties - we know how to have a good time!

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Ennismore Jobs Information

Infographic showing various job openings at Ennismore in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 50% Physical, and 50% Hybrid job distribution.

Guest Services Agent

AccorHotel

Miami Beach, FL • On-site

$14.75 - $18.75/hr

Full-time

Re-posted 16 days ago

Job description

Company Description
We are looking for Guest Services Agent to join the re-opening of the famed Delano Miami Beach.
Set to open its doors in early 2026, Delano Miami Beach will fuse historic charm with contemporary luxury, reflecting a reimagined experience that pays homage to the original visionary concept. Comprising 171 rooms and distinct food and beverage concepts, the hotel will preserve its iconic walk-in pool and, in addition, unveil a new pool on an amenity deck, offering breathtaking views of the ocean. Delano Miami Beach will act as the brand's flagship location, re-establishing Delano as a trailblazer in luxury lifestyle hospitality. Ennismore, in partnership with Cain International (the owners of Delano Miami Beach as well as partner in the Delano brand), are currently undertaking a significant renovation and redevelopment of the iconic Delano hotel.
Job Description
JOB OVERVIEW:
Under the general guidance of the Guest Experience Manager, the Guest Service Agent is responsible for delivering exceptional service to guests throughout their stay by providing a warm welcome, smooth check-in and check-out processes, and personalized assistance. This role serves as the primary point of contact for guests and ensures that all interactions reflect the hotel's standards of hospitality, professionalism, and service excellence. The Guest Service Agent also handles reservations, guest inquiries, billing, and coordinates with other departments to ensure a seamless and memorable guest experience.
YOUR KEY RESPONSIBILITIES:
  • Greet all guests warmly upon arrival, ensuring a smooth and efficient check-in process
  • Handle guest departures, process payments, and issue accurate receipts during check-out
  • Answer and direct incoming phone calls promptly and courteously; assist with reservations, inquiries, and internal requests
  • Provide detailed information about hotel amenities, services, and local attractions; proactively upsell enhanced services and room upgrades
  • Anticipate guest needs and respond promptly to requests, complaints, or concerns, ensuring high levels of guest satisfaction
  • Review daily arrivals and departures, block rooms for special requests, VIPs, or package reservations
  • Maintain accurate room inventory and communicate updates to appropriate departments
  • Coordinate with housekeeping and other departments to ensure timely room readiness for arrivals
  • Process no-show charges and ensure accurate posting in the property management system (PMS)
  • Manage reservation changes, early departures, extensions, and cancellations following hotel policies
  • Monitor and respond to guest messages, wake-up calls, and special delivery requests
  • Maintain front desk security and safety procedures, including key control and lost & found
  • Reconcile cash drawer and post charges accurately to guest folios
  • Support the night audit process and assist in generating required reports, if applicable
  • Perform daily checklist tasks and maintain the cleanliness and organization of the front desk area
  • Foster positive working relationships with all hotel departments to ensure seamless guest service
  • Handle emergency situations calmly and efficiently, following established protocols
  • Perform any other job-related duties as assigned by the Front Office Manager or supervisor
  • We recognize we are in the hospitality industry and that may require us to provide lateral service.
  • We will on occasion call for each individual in the team to on a routine basis perform various related tasks as needed in the spirit of providing exceptional guest service.

Qualifications
Additional Information
All your information will be kept confidential according to EEO guidelines.

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