26 Energy Management Collaborative Customer Service Representative Jobs Hiring Near You

Who we are:
EMC manages and scales turnkey energy efficiency solutions for Fortune 500 clients across their North American portfolios. Since 2003, the company has used its total project management approach, EnergyMAXX®, to successfully implement thousands of projects on an annual basis including efficient lighting, smart building controls, ROI-driven IoT solutions, electric vehicle supply equipment infrastructure and ongoing maintenance and warranty support. In doing so, EMC has helped clients realize billions of kilowatt-hours of energy savings and advance their net zero emissions goals.
EMC is looking for a self-starter who is driven to learn and take on new challenges. Ideal candidates share our company values of Always Go the Extra Mile, Teamwork, Continuously Improve and Drive Change and Take Initiative.
Job Summary:
Project Managers are responsible for managing all aspects of turnkey lighting retrofit projects for existing medium to large national retail and commercial customers. Project Managers will manage retrofit projects throughout the entire project lifecycle including project planning, initiation, execution and closure with the goal of realizing energy reductions, improving occupant comfort and safety, and enhancing aesthetics. Proactively manages multiple projects simultaneously, often with unexpected challenges and shifting priorities. Project Managers will play a central role in shaping company-wide lighting recommendations and standard practices.
Essential Job Functions:

• Manage client engagement, product purchasing, budgeting, installation, logistics, and rebate facilitation for approved projects.
• Complete management of EMC base scope projects.
• Comprehension of EMC systems and their impacts on others.

• Manage technical and non-technical challenges that arise throughout the course of a project.
• Communicate and coordinate regularly with all stakeholders including but not limited to property managers, building owners, building engineers and staff, subcontractors, manufacturers, and vendors.
• Coordinate effective project handoff from Solutions Manager.
• Drive internal communication on overall project management progress for assigned projects.
• Plan, manage and report on projects and status.
• Gain proficiency in all project management systems and tools.
  • Oracle
  • SalesForce
  • Proposal Tool (Proprietary tool)
• Negotiate labor pricing and site assignments for go-back work.
• Manage Labor Partners for all installation activities.
• Review, approve and complete all project documentation by the task due dates.
• Close-out all customer billing and Labor Partner invoicing tasks on time.
• Track Project go-backs to ensure timely and effective completion and go-back reduction.
• Collaborate with Project Coordinators for customer pre and post calls.
• Communicate all change order activities to account management and customer.
• Manage all change order tasks with the goal of maintaining the established Project GM.
• Identify and recommend incremental project resource needs to manager to address unanticipated scope or deadline changes.
• Maintain and monitor project financials and profitability.
• Other duties as assigned.

Skills and Abilities:

• Strong writing skills, including the ability to convey complex topics clearly and succinctly to people with widely varying degrees of technological knowledge and backgrounds.
• Collaborative personality and strong team player.
• Understand project and program financials.
• Strong and proficient customer communication.
• Ability and desire to work in a fast-paced, fluid environment.
• Excellent oral, written and interpersonal communication skills.

• Experience presenting project plans to customers.

• Strong problem-solving and analytical skills.
• Proficient in Microsoft Word, Outlook, Excel and OneNote used for tracking and analysis.
• Detail-orientated, high degree of accuracy and ability to multi-task.
• Ability to work effectively with limited supervision.
• Ability to meet deadlines and hold others accountable to deliverables.
• Financial management aptitude.
• Customer/client focused.

Performance Metrics:

• Go Back %, Go Back Cycle Time, Billing Cycle Time, GM %, Change Order Timeliness.

Education:

• Four-year degree preferred in Business, Construction Management, Engineering or Related degree or equivalent experience.

Experience Required:

• Project management for high volume and multi-unit project situations.
• Experience managing third party vendors including onsite contractors.

Experience Preferred/Other Qualifications:

• Lighting, Electrical, and LED technical knowledge

• Lighting project management (industrial, commercial, retail, others)
• Facilities operations

Physical Job Requirements and Working Conditions (include if applicable):

• Project Managers are often supporting customers and partners during "off hours" and, therefore, are expected to be available for support on some weekends and evenings/nights.
• Ability to travel up to 10%, may require extended on site project management.
• The employee must occasionally lift or move office products and supplies, up to 20 pounds.

EMC is an Equal Opportunity Employer- Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Disability, Veteran.