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What is it like to work at Empower?

Empower is a company that values collaboration and innovation, fostering a dynamic work environment where employees can share ideas and work together to achieve common goals.

The company's team structure is designed to be flexible and adaptable, with a flat organizational hierarchy that encourages open communication and cross-functional collaboration. Empower's mission is to provide accessible and affordable financial services to underserved communities, and employees are motivated by the opportunity to make a positive impact on people's lives.

Working at Empower may appeal to candidates who are passionate about financial inclusion and social responsibility, as well as those who value a fast-paced and entrepreneurial work environment that offers opportunities for growth and professional development.

What makes Empower an attractive place to work?

Empower is a reputable company in the industry, known for its commitment to innovation and customer satisfaction. The company's workplace culture values collaboration, flexibility, and employee well-being, offering a supportive environment for employees to grow and thrive. Joining Empower provides opportunities for professional development, impact, and growth, making it an attractive choice for individuals seeking a challenging and rewarding career.

What other companies are hiring for Customer Service Representative jobs?

What are the most popular jobs at Empower?

Infographic showing various Customer Service Representative job openings at Empower in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 4% Physical, and 96% Remote job distribution.

Customer Service Representative

AmeriVet Veterinary Partners

Sun Valley, CA • On-site

$19 - $22/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 7 days ago

AmeriVet rating

5.3

Company rating: 5.3 out of 10

Based on 23 frontline employees who took The Breakroom Quiz

38th of 52 rated veterinary

Job description

Client Service Representative

We are looking for a personable and skilled Client Service Representative (CSR) to join our team! As the primary point of contact at our clinic, you will play a crucial role in ensuring every client interaction—whether over the phone or in person—results in a positive and memorable impression. Your ability to create a welcoming environment and deliver exceptional service will be key to our success.

Compensation: $19-$22/hr depending on experience

CSR Responsibilities:

  • Understands, communicates, and properly prioritizes scheduled appointments, client education, and lobby triage by vaccine, wellness, parasite, and retail needs to ensure an efficient and productive schedule and daily workflow.
  • Operates multiple-line telephone system. Answers incoming calls, places, callers on hold, transfers calls, and pages staff members appropriately. Takes and routes messages for veterinarians and staff members.
  • Empathizes with clients and remains compassionate and well-mannered if a client becomes emotional or discourteous. Remains calm and collected in the face of emergency situations. Ultimately, it is the CSR who creates a good first and last impression on our clients.
  • Accepts payments, makes change, processes credit payments, and other forms of payment while maintaining an accurate cash drawer.
  • Maintains accurate and updated client information and pet records, including obtaining pet medical records from other clinics and providing administrative support (scanning documents, updating records, faxing, emailing, etc.) to keep accurate and reliable client information.
  • Complete all tasks as assigned by the supervisor(s).

Qualifications & Requirements:

  • Professional and friendly phone etiquette
  • Available to work weekends and holiday rotations, as needed
  • Ability to properly prioritize and complete tasks simultaneously
  • Ability to problem solve and adapt to multiple situations
  • HS Diploma or educational equivalent
  • Excellent customer service skills
  • Computer efficiency
  • Very detail-oriented
  • Preferred: Experience with Veterinary Electronic Medical Records (Avimark, Cornerstone, etc.)
  • Preferred: One year of customer service representative experience
  • Preferred: Knowledge of veterinary medical terminology and procedures

At AmeriVet, we're committed to your growth, development, well-being, and success. We empower team members with the resources, support, and opportunities needed to thrive in their careers and make a lasting impact in our communities.

Here's what you can expect when you join our team:

  • Tailored development programs, mentorship, and career pathing to help you achieve your unique goals.
  • Competitive pay, performance bonuses, 401(k) matching, and student loan assistance to foster your financial well-being.
  • Health, dental, vision, life insurance, and mental health resources to support your overall well-being.
  • Generous paid time off and holidays, because your personal time matters.
  • A supportive, collaborative environment where everyone feels a sense of belonging.

Please note: Any Benefits listed above apply to full-time employees.

At AmeriVet, your unique skills and passion are celebrated, and every team member has the tools to thrive. Our people-focused approach is centered on helping you grow in your career while making a meaningful impact on the communities we serve.

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