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Job Description

Join Our Growing Team at Empire Automotive Group – Hyundai Jamaica

Exciting things are happening at Empire Automotive Group, and we want you to be part of it! Our brand-new, state-of-the-art facility is ready to welcome driven professionals who thrive on creating exceptional customer experiences. As a Sales BDC Consultant, you’ll be the first friendly and knowledgeable point of contact for customers seeking automotive solutions—setting the tone for a seamless and engaging sales journey.

This is more than a job, it’s a chance to grow, excel, and be part of something exciting. If you're ready to take your career to the next level in a brand-new, cutting-edge facility, we want to hear from you.

Your Impact:

• Engage with customers through inbound calls, setting up follow-up sales appointments with enthusiasm and professionalism.
• Take the initiative with outbound calls, reconnecting with potential buyers and building strong relationships.
• Respond promptly to internet and phone inquiries via email, phone, and text, ensuring every customer receives timely, top-notch service.
• Showcase your expertise in our products and guide customers to the right dealership resources with confidence and clarity.
• Bring a friendly, proactive attitude while collaborating with the sales team to provide expert assistance on new and used vehicles.
• Work seamlessly alongside fellow BDC representatives, fostering a supportive, respectful, and high-energy team environment.
• Follow up with customers in a timely, thoughtful manner—leaving them with a positive and memorable experience.
• Participate in engaging team and process development sessions, strengthening connections with teammates, the sales team, and dealership leadership.
• Utilize the CRM tracking system daily, accurately logging customer interactions to support the sales team in closing deals.

We have created a dealer culture that’s inviting to all our employees, empowering them to be successful in their roles. The BDC Representative will continue to support the sales team with resources to further assist the customer with a positive car buying experience.

Qualities we’re looking for:
• Exceptional communication, interpersonal, and organizational skills that set you apart.
• Reliable, polished, and always presenting yourself in a professional manner as a proud representative of Empire.
• A great listener with a naturally empathetic approach to understanding customer needs.
• A strong work ethic with the drive to succeed in a dynamic and competitive setting.
• A commitment to delivering top-tier customer service—building trust, showcasing expertise, and exceeding expectations.
• A friendly, enthusiastic, and dependable “team-player” attitude that brings positivity to every interaction.
• A collaborative mindset and eagerness to learn, grow, and improve alongside your team.
• Openness to feedback, knowing that every insight is an opportunity for development.
• Flexibility in scheduling, with availability to work weekends and holidays when needed.
• Strong multitasking and tech skills, proficient in Microsoft, Google Suite, and CRM tools.
• A sharp eye for detail, ensuring an organized and well-presented workplace.
• Professionalism at its best—prompt, savvy, responsible, and always courteous.
• A polished communicator with a positive attitude and a hardworking personality.
• A true people person—engaged, patient, and eager to provide support with genuine care.

The job descriptions and responsibilities above will be required but not limited to any other job-related duties assigned by their supervisor. In a retail automotive dealership, nothing is more important than a satisfied customer. Come grow with us!

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Company Description

The Empire Automotive Group provides exceptional opportunities for any individual seeking to advance in the retail automotive industry. Empire has numerous operations throughout Nassau, Suffolk, Queens, Brooklyn, Westchester and New Jersey, featuring 18 different franchise brands, both import and domestic. We are the third-fastest growing privately owned automotive group in the U.S.

At the Empire Automotive Group, we are passionate about shaping the future of mobility. We go beyond selling and servicing vehicles; we provide unparalleled experiences with knowledge and skills that redefine industry standards. Our commitment to respect, transparency, and integrity forms the foundation of our operation. Not only  do we create meaningful customer relationships, but we also nurture strong community connections. As one team, we work to re-imagine the automotive industry, while ensuring that all drivers continue their journey forward.  Come grow with us!

Benefits

  401k Plan 

 Paid time off (PTO) 

 Competitive Pay Plans 

 Health Insurance 

 Dental Insurance 

 Vision Plans 

 Promotion from within