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Job Description

Empire Automotive Group – Jeep Dodge Chrysler
Service BDC Consultant
At Empire Automotive Group, we believe that every customer interaction—whether in sales or service—should leave a lasting impression. As a Service Business Development Consultant (BDC), you'll be the welcoming, knowledgeable first point of contact for customers seeking expert vehicle service and maintenance. Based in West Islip, NY, you’ll help ensure that every service experience begins with professionalism, care, and confidence.

We are looking for a detail-oriented professional to verify, process, and efficiently distribute service appointment requests across our dealership network. This role offers competitive compensation with room for career growth within our expanding team.

Responsibilities:

• Handle inbound customer calls and efficiently schedule follow-up service appointments.
• Conduct outbound calls to follow up on customer inquiries and service requests.
• Respond promptly to internet and phone inquiries via email, phone, and text, ensuring timely communication.
• Provide expert product and service knowledge, directing customers to the appropriate dealership resources.
• Maintain a friendly and professional demeanor when assisting customers with vehicle service needs.
• Work collaboratively with other BDC representatives in a team-oriented environment built on mutual respect.
• Ensure timely follow-ups to enhance customer experience and satisfaction.
• Participate in team meetings and process development initiatives, fostering strong relationships with colleagues and dealership management.
• Utilize CRM systems daily, accurately tracking and recording all necessary customer interactions to support efficient service operations.

Who We’re Looking For:

• A strong communicator with excellent interpersonal and organizational skills.
• A reliable and professional representative of Empire Automotive Group, adhering to business attire standards.
• An attentive listener who values empathy and customer-focused service.
• A dedicated professional with a strong work ethic, thriving in a fast-paced, results-driven environment.
• An experienced customer service expert with the ability to foster trust and satisfaction through knowledge and engagement.
• A collaborative team player with enthusiasm, reliability, and a positive attitude.
• Someone open to constructive feedback, eager to improve their performance and development.
• Flexible with scheduling, including availability to work weekends and holidays.
• Proficient with Microsoft, Google, and CRM tools, demonstrating strong multitasking abilities.
• Organized and detail-oriented, ensuring a clean and professional work environment.
• Prompt, savvy, and courteous in all interactions.
• A well-spoken, hardworking individual who enjoys engaging with customers and providing thoughtful, patient assistance.

The job descriptions and responsibilities above will be required but not limited to any other job-related duties assigned by their supervisor. In a retail automotive dealership, nothing is more important than a satisfied customer. Come grow with us!

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Empire Automotive Group Jeep Dodge Chrysler 555 Sunrise Hwy, West Islip, NY 11795

Company Description

The Empire Automotive Group provides exceptional opportunities for any individual seeking to advance in the retail automotive industry. Empire has numerous operations throughout Nassau, Suffolk, Queens, Brooklyn, Westchester and New Jersey, featuring 18 different franchise brands, both import and domestic. We are the third-fastest growing privately owned automotive group in the U.S.

At the Empire Automotive Group, we are passionate about shaping the future of mobility. We go beyond selling and servicing vehicles; we provide unparalleled experiences with knowledge and skills that redefine industry standards. Our commitment to respect, transparency, and integrity forms the foundation of our operation. Not only do we create meaningful customer relationships, but we also nurture strong community connections. As one team, we work to re-imagine the automotive industry, while ensuring that all drivers continue their journey forward. Come grow with us!

Benefits

 401k Plan

 Paid time off (PTO)

 Competitive Pay Plans

 Health Insurance

 Dental Insurance

 Vision Plans

 Promotion from within