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61 Empire Jobs Hiring Near You

Subway

Shift Leader

Dayton, OH · On-site

$12 - $15/hr

We are looking for Shift Leaders to join our Empire Group Team! Shift Leaders are responsible for coaching Crew Members throughout their shift to execute operational Brand standards and deliver a ...

Bubbakoo's Burritos

Crew Member

Lansing, MI

$13 - $15/hr

We are looking for Crew Members to join our Empire Group team! Crew Members are responsible for delivering great and friendly guest experiences. They prepare products according to operational and ...

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Shift Leader

Dayton, OH • On-site

Subway
Food Services and Drinking Places • 10K+ employees
Learn more about Subwayexternal

$12 - $15/hr

Full-time

Re-posted 27 days ago

Key responsibilities

  • Coach and support crew members throughout their shift to ensure operational brand standards and guest satisfaction.

  • Create and maintain a guest-first culture by resolving guest issues and ensuring safety, food safety, and sanitation guidelines are followed.

  • Drive sales goals, execute restaurant standards and marketing initiatives, and manage shift-related cash handling.

Subway rating

4.5

Company rating: 4.5 out of 10

Based on 2,077 frontline employees who took The Breakroom Quiz

95th of 108 rated fast food restaurants

Job description

We are looking for Shift Leaders to join our Empire Group Team!

Shift Leaders are responsible for coaching Crew Members throughout their shift to execute operational Brand standards and deliver a great and friendly guest experience. They set goals, provide job assignments, and motivate others, celebrating successes and providing timely feedback.

Responsibilities:

Team Environment:

  • Support a respectful team environment
  • Communicate shift priorities, goals and results with team members
  • Support the training of crew members as requested
  • Provide coaching and feedback to crew members

Operational Excellence:

  • Create and maintain a guest first culture in the restaurant
  • Resolve guest issues
  • Ensure Brand standards, recipes, and systems are executed
  • Maintain a safe, secure, and healthy work environment by following and enforcing safety, food safety and sanitation guidelines; comply with local and state laws

Profitability:

  • Drive sales goals and results
  • Execute restaurant standards and marketing initiatives
  • Manage cash over/short during shift
  • Ensure all products are prepared according to Brand standards

Skills and Qualifications:

  • Fluent in English
  • Restaurant, retail, or supervisory experience
  • Math and writing skills
  • Basic computer skills
  • At least 18 years of age (where applicable)
  • High School diploma or equivalent, preferred

Competencies:

Great Focus:

• Understands and exceeds guest expectations, needs and requirements

• Displays a sense of urgency with guests

• Seeks ways to improve guest satisfaction; asks questions, commits to follow-through

• Resolves guest concerns by following Brand recommended guest recovery process

Passion for:

• Sets and maintains high standards for self and others, acts as a role model

• Consistently meets or exceeds goals

• Contributes to the overall team performance; understands how his/her role relates to others

Problem Solving and Decision Making:

• Identifies and resolves issues and problems

• Uses information at hand to make decisions and solve problems; includes others when necessary

Interpersonal Relationships & Influence:

• Develops and maintains relationships with team members

• Operates with integrity; demonstrates honesty, treats others with respect, keeps commitments

SUBWAY® brand is the world's largest submarine sandwich chain with more than 40,000 locations around the world. We’ve become the leading choice for people seeking quick, nutritious meal options that the whole family can enjoy. From the beginning, Fred has had a clear vision for the future of the SUBWAY® brand. As we continue to grow, we are guided by his passion for delighting customers by serving fresh, delicious, sandwiches made-to-order right in front of you.

What Subway employees say

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