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What is it like to work at Emory University?

Emory University is known for its collaborative and inclusive work environment, prioritizing academic excellence and community engagement. The university's diverse departments and research centers foster a dynamic atmosphere, with opportunities for interdisciplinary collaboration and professional growth. Working at Emory University may appeal to candidates seeking a challenging and rewarding career in higher education, with access to cutting-edge research, innovative programs, and a vibrant academic community.

What makes Emory University an attractive place to work?

Emory University is a highly respected private research university known for its academic excellence and commitment to innovation in healthcare, research, and education. The university offers a dynamic work environment that values collaboration, diversity, and inclusivity, with opportunities for professional growth and development through various training programs and mentorship initiatives. As a member of the Emory community, employees can contribute to advancing the university's mission and making a meaningful impact in the lives of students, patients, and the broader community.

Do workers at Emory Healthcare get paid breaks?

No. Most people don’t get paid breaks.
81% of people say they don’t get paid breaks.
Based on data from 85 people who took the Breakroom Quiz between August 2025 and August 2026.

Does Emory Healthcare pay people when they’re sick?

Yes. Most people get paid when they’re sick.
71% of people say they would get paid if they were sick but scheduled to work.
Based on data from 93 people who took the Breakroom Quiz between August 2025 and August 2026.

At Emory Healthcare, are sick days and vacation days separate paid time off?

Sick days and vacation days are used from the same paid time off.
89% of people say they have to use vacation days when they’re out sick.
Based on data from 93 people who took the Breakroom Quiz between August 2025 and August 2026.

Do part-time workers get paid time off at Emory Healthcare?

Only some people who work part-time get paid time off.
50% of people who work part-time say they don’t get paid time off
Based on data from 10 people who took the Breakroom Quiz between July 2025 and August 2026.

Is the health insurance from Emory Healthcare affordable enough for their workers?

Most people say the health insurance costs are okay.
93% of people say the health insurance costs are okay
Based on data from 88 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people get paid time off at Emory Healthcare?

Most people get paid time off work.
94% of people say they get paid time off.
Based on data from 105 people who took the Breakroom Quiz between August 2025 and August 2026.

How far ahead of time do people find out their work schedule?

Most people find out their schedule four weeks ahead of time.
  • 15% of people with changing schedules find out their shifts one week or less ahead of time.
  • 3% of people with changing schedules find out their shifts two weeks ahead of time.
  • 15% of people with changing schedules find out their shifts three weeks ahead of time.
  • 68% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 40 people who took the Breakroom Quiz between August 2025 and August 2026.

Do workers at Emory Healthcare worry about hours?

Most people don’t worry about getting enough hours.
85% of people report they don’t worry about getting enough hours.
Based on data from 46 people who took the Breakroom Quiz between August 2025 and August 2026.

Do Emory Healthcare workers get to choose the shifts they work?

Most people get to choose which shifts they work.
67% report that they have enough control over which shifts they work.
Based on data from 36 people who took the Breakroom Quiz between August 2025 and August 2026.

How easy is it for Emory Healthcare workers to change shifts?

Some people find it hard to change shifts.
42% of people report that it’s hard to change shifts if they need to.
Based on data from 101 people who took the Breakroom Quiz between November 2024 and August 2026.

How easy is it to get time off at Emory Healthcare?

Most people find it easy to get time off.
76% of people report it’s easy to get time off.
Based on data from 84 people who took the Breakroom Quiz between August 2025 and August 2026.

Do Emory Healthcare managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
95% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 42 people who took the Breakroom Quiz between August 2025 and August 2026.

Do jobs at Emory Healthcare spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
11% of people report that their job takes up time that they don’t get paid for.
Based on data from 46 people who took the Breakroom Quiz between August 2025 and August 2026.

How easy is it to take sick days at Emory Healthcare?

Most people find it easy to take sick days.
78% of people report that it’s easy to take time off if they are sick.
Based on data from 91 people who took the Breakroom Quiz between August 2025 and August 2026.

Is a Emory Healthcare job good for students?

Most students say this is a good place to work if you’re studying.
79% of students report this is a good place to work if you’re studying.
Based on data from 38 people who took the Breakroom Quiz between December 2024 and June 2026.

Is working at Emory Healthcare good if you’re a parent or caregiver?

Only some parents and caregivers say this is a good place to work.
34% of people who care for a child or other relative report this isn’t a good place to work.
Based on data from 35 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people at Emory Healthcare feel treated with respect by their managers?

Most people feel treated with respect by their managers.
87% of people say they’re treated with respect by their managers.
Based on data from 100 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people at Emory Healthcare get to take their breaks without interruption?

Most people get breaks without interruption.
75% of people report that they get to take their breaks without interruption.
Based on data from 87 people who took the Breakroom Quiz between August 2025 and August 2026.

Is it stressful to work at Emory Healthcare?

Most people feel stressed out here.
71% of people say they often feel stressed out at work.
Based on data from 97 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people at Emory Healthcare enjoy their jobs?

Most people enjoy their job.
84% of people report they enjoy their job.
Based on data from 85 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people at Emory Healthcare recommend working with their team?

Only some people recommend working with their team.
34% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 105 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people get enough training when they start at Emory Healthcare?

Most people got enough training when they started.
83% of people report they got enough training when they started working here.
Based on data from 99 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people get support to advance at Emory Healthcare?

Only some people are given support to advance their career here.
In the last year, 38% of people report not being given support to advance their career here.
Based on data from 92 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people think Emory Healthcare’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
78% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 87 people who took the Breakroom Quiz between August 2025 and August 2026.

Do workers feel well informed about how Emory Healthcare is doing?

Only some people feel well informed about how the company is doing.
35% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 93 people who took the Breakroom Quiz between August 2025 and August 2026.
What are the most popular jobs at Emory University?
What are the most popular categories at Emory University?

IT Field Services Technician II

Emory Healthcare

Atlanta, GA • On-site

Full-time

This job post has expired today. Applications are no longer accepted.

Emory Healthcare rating

7.7

Company rating: 7.7 out of 10

Based on 217 frontline employees who took The Breakroom Quiz

160th of 887 rated healthcare providers

Job description

Overview

Be inspired.  Be rewarded. Belong. At Emory Healthcare. 

At Emory Healthcare we fuel your professional journey with better benefits, valuable resources, ongoing mentorship and leadership programs for all types of jobs, and a supportive environment that enables you to reach new heights in your career and be what you want to be.  We provide: 

  • Comprehensive health benefits that start day 1 
  • Student Loan Repayment Assistance & Reimbursement Programs 
  • Family-focused benefits  
  • Wellness incentives 
  • Ongoing mentorship, development, and leadership programs  
  • And more  
Description

The IT Field Services Technician II plays a crucial role in ensuring the smooth operation of technology infrastructure across Emory Healthcare facilities. This position is responsible for providing on-site technical support, troubleshooting hardware and software issues, and maintaining IT systems in a Windows and Mac domain to support clinical and administrative operations. The ideal candidate will be a problem solver with excellent technical skills and a strong commitment to customer service within a fast-paced healthcare environment. This position requires the use of own vehicle to visit different Emory sites, and this role will primarily be tied to our Clifton Rd. location, but requires flexibility across locations.  We are seeking prior IT field service experience for consideration, and excellent customer service skills.  

RESPONSIBILITIES:

  • On-site Technical Support: Provide direct, hands-on technical support to end-users, including doctors, nurses, and administrative staff, at various Emory Healthcare locations.
  • Hardware and Software Troubleshooting: Diagnose and resolve issues related to desktops, laptops, printers, mobile devices, network connectivity, and various clinical and administrative applications. This includes identifying root causes and implementing effective solutions.
  • System Installation and Configuration: Install, configure, and deploy new hardware and software, ensuring proper integration with existing systems and adherence to Emory Healthcare standards.
  • Preventative Maintenance: Perform routine maintenance on IT equipment to ensure optimal performance and longevity, minimizing downtime.
  • Respond to service requests and incidents: set up desktops, install peripherals, andtroubleshoot printing, network issues).
  • Documentation: Maintain accurate records of all service requests, troubleshooting steps, and resolutions within the IT service management system. Document system configurations and procedures as needed, handle tickets from ServiceNow queue.
  • Customer Service: Provide exceptional customer service, communicating effectively with users to understand their issues, explain solutions, and ensure satisfaction.
  • Collaboration: Work closely with other IT teams to resolve complex issues and contribute to overall IT service improvement.

MINIMUM QUALIFICATIONS:

  • Associate's Degree in Computer Science or related field OR Two years of information technology experience OR four years Information Technology experience without a degree.
  • A+ Certification preferred or another Information Services related Certification.

PHYSICAL REQUIREMENTS (Medium): 20-50 lbs; 0-33% of the work day (occasionally); 11-25 lbs, 34-66% of the workday (frequently); 01-10 lbs, 67-100% of the workday (constantly); Lifting 50 lbs max; Carrying of objects up to 25 lbs; Occasional to frequent standing & walking, Occasional sitting, Close eye work (computers, typing, reading, writing), Physical demands may vary depending on assigned work area and work tasks. ENVIRONMENTAL FACTORS: Factors affecting environment conditions may vary depending on the assigned work area and tasks. Environmental exposures include, but are not limited to: Blood-borne pathogen exposure Bio-hazardous waste Chemicals/gases/fumes/vapors Communicable diseases Electrical shock, Floor Surfaces, Hot/Cold Temperatures, Indoor/Outdoor conditions, Latex, Lighting, Patient care/handling injuries, Radiation, Shift work, Travel may be required. Use of personal protective equipment, including respirators, environmental conditions may vary depending on assigned work area and work tasks.

Additional Details

Emory is an equal opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.

Emory Healthcare is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. Please contact Emory Healthcare's Human Resources at careers@emoryhealthcare.org. Please note that one week's advance notice is preferred.

Employment Type: FULL_TIME

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