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60 Ellucian Customer Service Representative Jobs Hiring Near You

Ellucian

Senior Project Manager (SaaS/ERP)

... customers across 50 countries, serving more than 21 million students. Ellucian's AI-powered ... These solutions and services span the entire student lifecycle, including data-rich tools for ...

Ellucian

Senior Manager, Test & Quality Assurance

Working closely with Services Delivery, Product Engineering, Cloud Operations, Customer Success ... Ellucian delivers technology to higher education institutions around the world. Where You Will Make ...

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Infographic showing various Customer Service Representative job openings at Ellucian in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 58% Physical, 23% Hybrid, and 19% Remote job distribution.

Director, Digital Campus Modernization (Director of Application Services)(supporting Kern Community

Ellucian

Bakersfield, CA • On-site

Full-time

Medical, Dental, Vision, Retirement

Re-posted 6 days ago

Key responsibilities

  • Lead end-to-end campus modernization for KCCD as the accountable service delivery leader for enterprise applications, including Banner ERP.

  • Define and execute a multi-year modernization roadmap that advances SaaS adoption, cloud transformation, and a digitally connected campus.

  • Lead large-scale transformation programs, including ERP modernization and SaaS migration, with accountability for scope, outcomes, timelines, and stakeholder satisfaction.

Job description

Together we are powering the future of Higher Education
Ellucian powers innovation for higher education, partnering with approximately 3,000 customers across 50 countries, serving more than 21 million students. Ellucian's AI-powered platform, trained on the richest dataset available in higher education, drives efficiency, personalized experiences, and strengthened engagement for all students, faculty and staff. Fueled by decades of experience with a singular focus on the unique needs of learning institutions, the Ellucian platform features best-in-class SaaS capabilities and delivers insights needed now and into the future. These solutions and services span the entire student lifecycle, including data-rich tools for student recruitment, enrollment, and retention to workforce analytics, fundraising, and alumni engagement. Ellucian's innovative solutions, vast ecosystem of partners and user community of more than 45,000 provides best practices leading to greater institutional success and achieving better student outcomes.
About the Opportunity
*LOCATION - will be ONSITE in California.
*TYPE - F/T Salaried +yearly bonus (will be employee of Ellucian)
*OPEN to Relocation as well (Relocation $$$ offered)
The Director, Application Services of Digital Campus Modernization serves as a senior strategic and operational leader responsible for transforming Kern Community College District's technology ecosystem into a modern, connected, and student-centric digital campus. This role brings together enterprise applications leadership, ERP optimization, and digital transformation to deliver measurable outcomes in student success, enrollment growth, and institutional effectiveness.
Working as part of Ellucian Managed Services and in close partnership with KCCD leadership, this role blends consulting, execution, and innovation-evolving the institution from traditional system support to a technology-enabled, data-driven, and AI-informed organization. The position requires professionalism, confidentiality, organization, prioritization, excellent interpersonal skills, strong written and verbal communication skills, and the ability to garner respect and confidence of colleagues through listening, learning, and forging working relationships and synergies across the district.
Where You Will Make an Impact
  • Lead end-to-end campus modernization for KCCD as the accountable service delivery leader for enterprise applications, including Banner ERP, aligning Ellucian Managed Services with institutional strategy and measurable outcomes
  • Define and execute a multi-year modernization roadmap that advances SaaS adoption, cloud transformation, and a digitally connected campus aligned to student success and operational excellence.
  • Serve as the primary strategic advisor to KCCD executive leadership, driving alignment between business priorities and technology solutions through governance, prioritization, and transparent decision-making.
  • Own service delivery performance, ensuring enterprise systems are secure, reliable, optimized, and continuously improved, with strong adoption across the institution.
  • Lead large-scale transformation programs, including ERP modernization and SaaS migration, with accountability for scope, outcomes, timelines, and stakeholder satisfaction.
  • Advance integration, data, and analytics capabilities to enable a unified digital ecosystem and support AI-informed decision-making and intelligent operations.
  • Establish and enforce application and SaaS governance, optimizing the technology portfolio, managing vendors, and ensuring cost-effective, value-driven investments.
  • Drive process improvement and automation initiatives that enhance efficiency, reduce manual effort, and improve the student and employee experience
  • Lead and develop a high-performing blended team of Ellucian Managed Services and KCCD staff, ensuring effective delivery, strong engagement, and continuous capability growth.

What You Will Bring
  • Director-level leadership experience in Ellucian Banner, and higher education or similarly complex client environments.
  • Demonstrated success owning client outcomes in a managed services, consulting, or outsourced delivery model, including accountability for service quality and stakeholder satisfaction.
  • Proven ability to lead digital transformation, ERP modernization, and SaaS/cloud adoption initiatives at scale, delivering measurable institutional impact
  • Strong executive presence with the ability to advise senior leadership, influence decisions, and align cross-functional stakeholders to shared priorities
  • Expertise in enterprise integration, data strategy, analytics, and emerging technologies such as AI and automation within enterprise systems environments
  • Solid program leadership skills with the ability to govern, prioritize, and deliver complex, multi-year initiatives across distributed teams
  • Experience establishing governance frameworks, vendor management practices, and application lifecycle strategies that optimize cost, risk, and value.
  • Strong people leadership and team development capabilities, with experience managing blended teams in client-facing environments.
  • Excellent communication, analytical, and problem-solving skills, with a strong customer orientation and focus on outcomes

What makes #Ellucianlife
  • Comprehensive health coverage: medical, dental, and vision
  • Flexible time off
  • Thrive Flex Lifestyle Account (LSA) that allows you to contribute towards your health, financial or learning interests
  • 401k w/ match & BrightPlan - to help you save for the future
  • Parental Leave
  • 5 charitable days to support the community that supports us
  • Telemedicine
  • Wellness
  • Headspace Care (mental health)
  • Wellbeats (virtual fitness classes)
    • RethinkCare & Wellthy- caregiver support
    • Diversity and inclusion programs which provide access to internal employee resource groups
  • Employee referral bonuses to encourage the addition of great new people to the team
  • We Foster a learning culture with:
    • Education Assistance Program
    • Professional development opportunities
    • LinkedIn Learning

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