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62 Ecs Application Support Analyst Jobs Hiring Near You

Trafigura

Application Support Analyst

Calgary, AB · On-site

Main Purpose We are looking for an Application Support Analyst to join our dynamic Trading IT team and support an extensive portfolio of applications, each with its unique complexities and ...

nLeague

Application Support Analyst

Hartford, CT · On-site

Application Support Analyst Client: CT OEC Location: 450 Columbus Blvd Hartford, Connecticut 06103 Duration: 10+ Months (On-Site) Ther Office of Early Childhood is seeking a Application Support ...

eTeam Inc

Application Support Analyst

Charlotte, NC · Hybrid

Application Support Analyst Job Type: Contract Duration: 6 Months Location: Charlotte, NC 28202 Hybrid - 2 to 3 days onsite/week Summary: We are looking for a mid-level Security Support Analyst to ...

InstantServe LLC

Application Support Analyst

Hartford, CT · On-site

$55/hr

Application Support Analyst - CJIS Help Desk (Training & Onboarding) Location: Hartford, CT (Hybrid - Onsite + Remote) Rate: $55/hr (1099/C2C) Duration: 12 Months Schedule: Monday-Friday, 7:00 AM - 3 ...

NARFE

Application Support Analyst

Alexandria, VA · On-site

DESCRIPTION The Application Support Analyst will be a specialist with Association Management Software (AMS) and will work with staff, members and vendors to ensure database effectiveness and ...

PeopleSERVE

Application Support Analyst

Boston, MA · On-site

Application Support Analyst Duties and Responsibilities: * Learn off-the-shelf applications largely via self-study, both from the users' perspectives and the support team perspective * Work with ...

West 4th Strategy

Application Support Analyst

Hampton, VA · On-site

$140K - $165K/yr

Application Support Analyst ROLE We need an experienced Application Support Analyst to support the 441st Vehicle Support Chain Operations Squadron (441 VSCOS). 441 VSCOS centrally manages the ...

Veracity

Application Support Analyst

Bodega Bay, CA

Application Support Analyst San Francisco Bay Area, CA 6+ Months Contract Scope of Work, Skills and/or Qualifications: • Basic knowledge of programming languages such as C#, Java, Go, Python, C ...

Barclays

Application Support Analyst

Whippany, NJ · On-site

Embark on a transformative journey as an Application Support Analyst. At Barclays, our vision is clear -to redefine the future of banking and help craft innovative solutions. In this role, you will ...

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Application Support Analyst

Trafigura

Calgary, AB • On-site

Full-time

Posted 13 days ago

Job description

Main Purpose

We are looking for an Application Support Analyst to join our dynamic Trading IT team and support an extensive portfolio of applications, each with its unique complexities and requirements. This role serves as a critical bridge between our business users and technical teams, ensuring seamless operation of production systems in a fast-paced, time-critical commodities trading environment.

    Key Responsibilities

    • Providing second line support for user issues
    • Ensuring production systems are fully operational
    • Responding to user queries in a timely manner and providing advice on the use of the systems
    • Escalating issues requiring developer/analyst input as appropriate within internal IT teams
    • Managing to bring everyone from different teams shortly into call to drive for quick resolution
    • Maintain system data such as quotes, holiday schedules, curves
    • Identify and fully document processes used to resolve recurring issues
    • Flexibility on working hours is essential; some out of hours work will be required where needed to meet the business needs.

    Required qualifications

    • Bachelor's or Master's degree in a numerate discipline (Mathematics, Computer Science, Enginering, or related field)
    • Fluent English communication skills, both written and verbal
    • Strong verbal and written communication, both with business users and internal IT teams
    • Minimum 6 years of hands-on experience in second-line (L2) application support, with a strong background in incident management, troubleshooting, and escalation handling and at least 5 years in an Application Support Analyst role within commodities trading environments
    • Proven technical proficiency across SQL, XML, Business Objects, and QlikView, with a solid understanding of IT architecture and database structures
    • Demonstrated knowledge of Release Management principles and practices
    • Hands-on experience with problem and incident tracking systems
    • Proven experience managing new releases through UAT and into production environments

    Preferred qualifications

    • ITIL Certification
    • Familiarity with the full trade lifecycle within a commodities or financial trading environment

    Attributes for success

    • Familiarity with standard support processes such as incident and issue management
    • Strong sense of ownership - takes full accountability for reported issues through to resolution, proactively engaging cross-functional teams where required
    • Exposure to problem tracking systems
    • Thrives in high-volume, time-critical environments with a calm and structured approach to prioritisation
    • Effective communicator, capable of engaging stakeholders across varying levels of technical and business knowledge
    • Collaborative team player with a clear understanding of different business functions and how they interact

    Department Overview

    Trading IT is responsible for the front-to-back delivery of various applications that enable Trafigura's trading across all its divisions.

    Reporting Structure

    - Reporting directly to Senior Application Support Manager

    Equal Opportunity Employer

    We are an Equal Opportunity Employer and take pride in a diverse workforce. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, colour, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or handicap, disability, or any other legally protected status.

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