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60 Doggett Customer Service Representative Jobs Hiring Near You

Doggett

Precision Control Specialist

Houston, TX · On-site

... Customer Support Sales Representatives * Installation and calibration responsibilities of Doggett ... Manage communication and relationships with shop and field service. * Assist Sales Staff with ...

Doggett

Precision Control Specialist

Shreveport, LA · On-site

... Customer Support Sales Representatives * Installation and calibration responsibilities of Doggett ... Manage communication and relationships with shop and field service. * Assist Sales Staff with ...

Doggett

Service Writer - BMW

Beaumont, TX · On-site

Provide service information to customers, schedule customer service needs, add segments to work ... Doggett is an Equal Employment Opportunity Employer

Doggett

Service Writer

Houston, TX · On-site

Provide service information to customers, schedule customer service needs, add segments to work ... Doggett is an Equal Employment Opportunity Employer

Doggett

Service Manager

Lufkin, TX · On-site

Monitor customer satisfaction through phone calls and on-site visits. * Coordinate with parent ... Doggett is an Equal Employment Opportunity Employer

Doggett

F&I Administrator

Beaumont, TX · On-site

Ability to multitask effectively and a commitment to offering top-notch customer service. * Notary ... Doggett is an Equal Employment Opportunity Employer

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Precision Control Specialist

Doggett

Houston, TX • On-site

Full-time

Re-posted 22 days ago

Job description

Precision Control Specialist
Classification
Exempt
Job Summary
The Precision Control Specialist is responsible for driving awareness and demonstrations of grade control and other machine technology components within the Doggett Group. This individual will be the main conduit between new equipment sales and customers interested in purchasing or learning more about grade control systems.
Primary Function
Lead the direction of Precision Grading / Machine Control for the Doggett Group. Work hand-in-hand with the sales department to present the value to the customer regarding GPS & Integrated Machine Control along with the increase production and reduced manpower. Must be the go-to person for answers and support for all GPS, and machine control/guidance systems. Technical support is required as well with troubleshooting, installation, calibration, and customer training.
Essential Functions
  • Have clear understanding of surveying, GPS & grade control activities and applications that take place on construction job sites.
  • Develop and maintain relationships with existing customers and pursue target customers.
  • Demo machines with grade control at every possible opportunity
  • Works in partnership with sales staff on machine/grade control sales opportunities
  • Provides local training to Sales Staff and Customer Support Sales Representatives
  • Installation and calibration responsibilities of Doggett owned IGC assets
  • Maintain/Managing accurate inventory detail for all Doggett owned IGC assets.
  • Manage communication and relationships with local grade control dealers.
  • Manage communication and relationships with all sales team members.
  • Manage communication and relationships with shop and field service.
  • Assist Sales Staff with customer quotes.
  • Discuss renewals with customer and turn over leads.
  • Coordinate all information/specifications for factory orders for grade control systems.
  • Help develop training and marketing materials for local markets.
  • Organize end user promotions such as technology field days to gain higher brand recognition.
  • Utilizing Return on Investment strategies to assist sales representatives with closing sales.
  • Installation, calibration, and troubleshooting of all the systems are required.
  • Troubleshoot issues with SmartGrade machines and report back issue to service departments if repair required goes beyond the technology package on the machine.
  • In situations where repair is beyond scope, collaborate with the responsible branch for follow up.
  • Discuss renewals with customer and turn over leads.

Personal Development
  • Take every JDU class available for Smart Grade and machine control guidance.
  • Investigate other surveys & GPS training outside of the Deere system.
  • Learn the systems related to GPS and machine control (Topcon, Trimble, Spectra and Leica)
  • Work with customers who utilize grade control to better understand the customers' business.
  • Research and stay abreast of the latest technological changes and developments in GPS & machine control.

Qualification
  • High School diploma.
  • Bachelor's degree preferred.
  • Two or more years of customer service, or sales experience.
  • Two or more years of customer service, or sales experience.
  • Must have strong technical and internet skills, strong work ethics, and attention to detail regarding customer documentation and follow ups.
  • Excellent communication skills, strong writing skills, computer proficiency in multiple software programs.
  • Technical knowledge and experience preferred.
  • Advance user of Excel, Word, PowerPoint, and Outlook
  • Must have a solid background in customer relations and personnel management.
  • Must be self-motivated and a self-starter.
  • Ability to work well with internal and external customers.
  • Knowledge of construction applications and machine operations.
  • Must be able to accomplish all requirements with minimal supervision.

Travel Requirements
Travel 30% of the time is required with frequent overnight stays.
Typical Physical and Environmental Conditions/Activity
  • A portion of every day will be spent outdoors walking, stooping and bending, climbing on and off machines.
  • Walk over rough terrain typically found on construction sites.
  • Able to work on and around heavy equipment.
  • Able to operate a motor vehicle day or night.
  • Travel is required with frequent overnight stays, possibly thirty plus percent.
  • Extended periods of sitting are also required.
  • Occasional lifting to 45 pounds.
  • Proper PPE is always required.

The Precision Control Specialist (Sales & Service) must perform the essential duties and responsibilities with or without reasonable accommodation efficiently and accurately, and without causing significant safety threat to self or others. The statements made herein are intended to describe the general nature and level of work being performed by employees assigned to this job classification. They are not intended to be construed as an exhaustive and inclusive list of all responsibilities, duties, and/or skills required of personnel so classified.
Doggett is an Equal Employment Opportunity Employer

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