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Diligent Delivery Systems
Diligent Delivery Systems

60 Diligent Customer Service Representative Jobs Hiring Near You

Diligent Corporation

Forward Deployed Engineer

New York, NY · On-site

$130K - $150K/yr

... customer needs, run discovery sessions, and tailor prototypes to demonstrate value. * Represent the ... Diligent offers a flexible work environment, global days of service, comprehensive health benefits ...

Diligent Corporation

Director, GTM Operations

New York, NY · On-site +1

$200K - $217K/yr

Deliver consistent reporting on performance-to-plan, win/loss trends, and funnel dynamics GTM and ... Diligent offers a flexible work environment, global days of service, comprehensive health benefits ...

Diligent Corporation

Client Success Advisor

New York, NY · On-site

$99K - $124K/yr

The Client Success Advisor role is key to Diligent's Customer Success retention strategy. Key ... Whether you're designing systems that leverage large language models or part of a team reimaging ...

Diligent Corporation

Value Engineer

Vancouver, BC · On-site

... Diligent ecosystem, supporting the teams on the customers end to end journey of sales through to ... Delivers training for other Engineers as part of enablement efforts. * Enablement of Presales and ...

Diligent Corporation

Solutions Engineer

New York, NY · On-site

$75K - $93K/yr

... helping customers understand how Diligent solves real-world risk, audit, and control management ... Deliver independent, well-prepared, tailored software demonstrations that clearly articulate ...

Diligent Corporation

Solutions Engineer

New York, NY · On-site

... customers understand how Diligent solves real-world risk, audit, and control management challenges. * Deliver independent, well-prepared, tailored software demonstrations that clearly articulate ...

Diligent Corporation

Chief of Staff

New York, NY · On-site

$151K - $189K/yr

Whether you're designing systems that leverage large language models or part of a team reimaging ... Diligent offers a flexible work environment, global days of service, comprehensive health benefits ...

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Diligent Delivery Systems Jobs Information

What is it like to work at Diligent?

Diligent is a company that prioritizes collaboration and innovation, fostering a culture of teamwork and open communication among its employees. The company's structure is designed to support a dynamic work environment, with various teams working together to achieve a common goal of providing secure and compliant governance solutions to its clients. Working at Diligent may appeal to candidates who are passionate about technology and governance, as the company offers opportunities to work on cutting-edge projects and contribute to the development of innovative solutions.
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Advisory and Consulting Manager, FedRAMP

Advisory and Consulting Manager, FedRAMP

Diligent Corporation

New York, NY

Other

Posted 11 days ago

Diligent Delivery Systems rating

3.8

Company rating: 3.8 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

Job description

Position Overview:  

You are passionate about technology, creatively and commercially driven and are fully committed to a beautiful customer experience. You lead customer adoption project teams to drive adoption of Diligent's GRC solutions, and support business development activities.  

Key Responsibilities  

  • Act as a trusted advisor and leverage your deep domain and practical GRC skills, knowledge and experience to help your customers realize their risk and compliance program vision, goals, and objectives. 
  • Advise clients on the best approach based on this experience and engage in successful expectations management. 
  • Manage projects to ensure project risks are proactively identified, communicated, and mitigated. 
  • Mobilize proper team resources to ensure projects are delivered successfully, delays and overruns are minimized, and project efficiencies and budgets are managed and proactively communicated. 
  • Provide oversight and monitoring of services during the entire implementation lifecycle with a focus on: 
    • Capturing high quality business requirements. 
    • Creating design & walk-through documents and solution workflow diagrams. 
    • Designing/Architecting product implementation. 
    • Enabling customers to adopt and use our platform. 
    • Maintaining balance between customer expectations and project team satisfaction.
  • Partner with Product Managers acting as a conduit between customer expectations and product development, identifying trends and recommending system improvements and new features. 
  • Partner with Sales and/or Solution Consultants in pre-sales activities such as solutions development; product demonstrations; RFP responses; implementation scope, effort & price estimates; and contracting (Statements of Work etc.) 
  • Collaborate with Client Partners in identifying barriers to adoption of Diligent's products and in developing strategies and approaches to remove these barriers and increase adoption. 
  • Identify expansion opportunities by exposing existing customers to the breath of Diligent solutions that can help enhance their GRC journey.  
  • Develop and execute on a suitable training plan that helps you grow as a professional and remain relevant to Diligent's customer base 
  • Maintain quality service by enforcing quality and customer service standards; analysing and resolving quality and customer service problems  
  • Provide coaching and mentoring of Senior Specialists and Specialist team members on project management customer enablement and domain. 

Required Experience/Skills  

  • 7 plus years' experience as practitioner with domain knowledge in one or more of these areas: Audit, Internal and Regulatory Compliance, and/or Risk Management (Enterprise, IT, Regulatory and/or Third Party).  
  • FedRAMP experience required.
  • Experience with CMMC and NIST frameworks.
  • 2-4 years' experience running Risk or Compliance Programs.
  • 2-4 managing implementations of large-scale technology products across industries. 
  • Demonstrated experience delivering projects under formal governance frameworks (PMI, PMP, PRINCE2, or federal program standards).
  • Experience in client management and business development within those clients. 
  • Effective skills in persuasion and influence, as well as an ability to enthuse and inspire. 
  • Drive and determination to succeed in a dynamic company and growing team. 
  • Track record of successful project delivery management in an enterprise or to enterprise customers with a dynamic and complex technical / regulatory environment.  
  • Exceptional communication and presentation skills including great public speaking skills and workshop facilitation. 
  • Exceptional knowledge of business processes and the ability to solve business problems using a combination of technology and process changes.

Preferred Experience/Skills  

  • Ability to lead or follow as the situation mandates.
  • CPA/CA, CIA, CISA, CISSP, CMA, RICS APC, PMP or other relevant certification desired. 
  • Ability to travel up to 20%. 
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About Diligent Delivery Systems

Sourced by ZipRecruiter

Welcome to Diligent Delivery Systems, a nationwide transportation, shipping, and logistics service provider. We supply businesses with an assortment of shipping and delivery solutions to enhance day-to-day delivery efficiency and productivity. Our delivery services include: Hot Shot Delivery, Healthcare Courier Services, Outsourced Fleet Management Using Owner Operators, Warehouse & Distribution Network, Over-the-Road Trucking (LTL & FTL), White Glove Delivery / Final Mile, Domestic Air Freight, and Logistics Consulting.

Industry

Transportation and warehousing

Company size

1,001 - 5,000 Employees

Headquarters location

Houston, TX, US

Year founded

1994

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