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Job Description
A bit about this role:
Devoted Medical has built a best-in-class Hypertension Clinic to manage and coordinate care in a manner consistent with Devoted's values of treating every member like family. Members with chronic conditions, like hypertension, often lack access to high-quality care because of a scarcity of primary or specialist care in their community or personal barriers to traveling to seek care. Elevated blood pressure is the leading contributor of cardiovascular morbidity and mortality- in fact, complications from raised blood pressure account for 53% of all heart disease and stroke deaths globally. Despite a mountain of proven effective interventions, the prevalence of hypertension and adverse events related to cardiovascular disease are rising at an alarming rate.
We are on a mission to eradicate preventable death due to hypertension by replicating best-in-class hypertension care through our virtual care platform. Our multidisciplinary team combines remote monitoring, medication management, and high-touch disease education to deliver seamless speciality care in the comfort of our members' homes.
As a Cardiovascular Clinical Guide, you will make a meaningful impact every day by supporting members throughout their care journey. Drawing on your coaching skills, you'll review each member's medical history, medications, and lifestyle habits, and help them build the confidence and tools they need to monitor and improve their cardiovascular health. You'll play a key role on our specialty care team, empowering members to set achievable goals, overcome barriers, and make lasting changes that lead to healthier, more fulfilling lives.
Responsibilities will include:

• Screen members for eligibility in the Hypertension Clinic
• Provision BP monitors, assess proper measurement technique, and reinforce accurate self-monitoring practices
• Conduct comprehensive hypertension assessments, including review of medical history, medications, adherence patterns, and lifestyle habits
• Deliver intensive lifestyle and nutrition counseling focused on sodium and alcohol reduction, weight management through heart-healthy eating and portion control, increased physical activity, and smoking cessation support
• Identify barriers to healthy behaviors and coach members toward realistic, sustainable health goals
• Utilize motivational interviewing skills with the goal to influence positive sustained behavioral changes
• Maintain accurate and timely documentation of all member interactions
• Schedule follow-up appointments with yourself, program providers, or the member's primary care provider as needed
• Connect members with the right resources within Devoted to troubleshoot clinical or care-coordination issues
• Coordinate multidisciplinary care with Devoted teams, including Specialty Care NPs, Clinical Pharmacists, Social Workers, Behavioral Health, Community Guides (financial assistance), Clinical Associates, and Outbound Guides
• Serve as the member's primary point of contact throughout program enrollment, guiding them through the care journey
• Synchronize and communicate care plans with PCP or other community care providers
• Conduct outreach calls to members as needed
• Identify and close applicable Stars measure gaps during member visits to support quality and performance goals

Attributes to success

• Great communication skills - you have the desire and ability to listen and engage with our members in a virtual setting
• Basic understanding of hypertension (high blood pressure) and/or cardiovascular disease
• Ability to counsel members on therapeutic lifestyle modifications
• Influential with the ability to motivate and empower people to change
• Comfort with multi-tasking (e.g., talking to member while simultaneously typing notes)
• Great organization and prioritization skills
• Independent and natural problem solver
• Experience working as part of a multidisciplinary care team
• Customer service is built into the very fibers of your being and you are passionate about helping others
• Self-reflective and have a can-do attitude
• You welcome change with embracing arms

Desired skills and experience:

• Certified health coach required
• At least 2 years of work experience in longitudinal chronic disease management (e.g., primary care, specialty care, etc.)
• Spanish bilingual is highly desired
• Experience caring for Medicare patients

Pay range: $27-$32/hour
The pay range listed for this position is the range the organization reasonably and in good faith expects to pay for this position at the time of the posting. Once the interview process begins, your talent partner will provide additional information on the compensation for the role, along with additional information on our total rewards package. The actual base salary offered will depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job.
Our Total Rewards package includes:

• Employer sponsored health, dental and vision plan with low or no premium
• Generous paid time off
• $100 monthly mobile or internet stipend
• Stock options for all employees
• Bonus eligibility for all roles excluding Director and above; Commission eligibility for Sales roles
• Parental leave program
• 401K program
• And more....

*Our total rewards package is for full time employees only. Intern and Contract positions are not eligible.
Healthcare equality is at the center of Devoted's mission to treat our members like family. We are committed to a diverse and vibrant workforce.
At Devoted Health, we're on a mission to dramatically improve the health and well-being of older Americans by caring for every person like family. That's why we're gathering smart, diverse, and big-hearted people to create a new kind of all-in-one healthcare company - one that combines compassion, health insurance, clinical care, service, and technology - to deliver a complete and integrated healthcare solution that delivers high quality care that everyone would want for someone they love. Founded in 2017, we've grown fast and now serve members across the United States. And we've just started. So join us on this mission!
Devoted is an equal opportunity employer. We are committed to a safe and supportive work environment in which all employees have the opportunity to participate and contribute to the success of the business. We value diversity and collaboration. Individuals are respected for their skills, experience, and unique perspectives. This commitment is embodied in Devoted's Code of Conduct, our company values and the way we do business.
As an Equal Opportunity Employer, the Company does not discriminate on the basis of race, color, religion, sex, pregnancy status, marital status, national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.