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Position Summary

This is a high-level service and support role responsible for delivering both onsite and remote technical assistance to DESIGNA customers within the Parking Access and Revenue Control Systems industry. The position ensures optimal system performance for existing contract customers while also supporting new system installations, as well as ongoing maintenance and upgrades across assigned regions.

Reporting Structure

This position reports to the VP/Director of Field Operations or assigned manager.

Key Responsibilities

Service & Support:
- Provide onsite and remote technical support to DESIGNA customers
- Ensure contract customer systems are operating at optimal performance levels
- Perform service actions, troubleshooting, and repairs on equipment and systems
- Diagnose and resolve technical issues with machinery and PARCS systems
- Deliver high-quality customer service during all service interactions

Installation & Configuration:
- Assist with the installation, configuration, and testing of new PARCS systems
- Support initial system setup in collaboration with network teams and system engineers
- Ensure proper system functionality prior to customer handoff

Maintenance & Preventative Care:
- Perform preventative maintenance (PMs) and routine service tasks
- Conduct monthly Data PMs for contract customers in assigned regions
- Apply system upgrades, patches, and updates as required

Customer Training & Support:
- Provide basic training to customers on new and existing systems
- Ensure customers understand proper equipment usage and system functionality
- Maintain strong relationships to ensure ongoing customer satisfaction

Documentation & Communication:
- Document all work performed and produce detailed service reports
- Communicate effectively with Field Operations Managers, Supervisors, and technical teams
- Coordinate scheduling and service activities with internal teams

Safety & Compliance:
- Operate company vehicles and equipment in a safe and compliant manner
- Follow all company safety policies and procedures

Qualifications

-Experience in technical service, field service, or equipment maintenance

- 5-7 years' experience in a Field technician/ Support role
- Strong troubleshooting and problem-solving skills

- Ability to work independently and in a team environment
- Effective communication and customer service skills
- Willingness to travel and perform onsite service work

- Valid Driver's License
- Experience with electrical and mechanical environments, as well as System application or network systems preferred

Work Environment

-Combination of field (onsite customer locations) and remote support work
- Will require travel within assigned regions

Job Type: Full-time

Benefits:

• 401(k) with employer match
• Dental insurance
• Medical insurance
• Vision insurance
• Life insurance
• Optional supplemental insurance
• Vacation, starting at 3 weeks annually and increases with tenure
• Sick time, 48 hours annually
• 13 company paid holidays
• Professional development program for training and tuition reimbursement

Schedule:

• Monday to Friday (8 am - 5 pm)
• Occasional travel in greater Los Angelas, CA to support business needs

Education:

• High school diploma or equivalent required
• Associate's or Bachelor's degree in a related technical or engineering field preferred

Position Overview

This role is ideal for a well-rounded technician who can handle installation, maintenance, troubleshooting, and customer interaction, while ensuring DESIGNA systems meet performance standards and customer expectations.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Education:

• Bachelor's (Preferred)

License/Certification:

• Driver's License (Required)

Work Location: Hybrid remote in Los Angeles, CA 90045