3 Darwin Homes Customer Service Representative Jobs Hiring Near You

Job Title: Associate, Leasing
Reports to: Vice President, Leasing
Compensation: $20/hour, plus performance-based commission
Location: Remote, Non-exempt
About Darwin Homes
At Darwin Homes, we fundamentally believe that the rental experience is broken. Too often, property management-serving as the middleman between investors and residents-often means shoddy service, hidden fees, and inefficient processes that shortchange everybody involved. Darwin was built to make residents' and owners' lives easier through an innovative ecosystem of technologies. We have created the best product in the market for residents to discover, tour, and lease their future home; and for owners to have complete peace of mind from our modern management and leasing services built around our core values of transparency and professionalism. Darwin Homes is the destination for single-family rental services for property owners and residents.
The Team
The Darwin Homes team is composed of a diverse set of alumni from DoorDash, Square, Facebook, Apple, LinkedIn, and other top technology companies. The founders and executive team have over 30+ years of combined experience in scaling disruptive technology and operations-focused businesses. Darwin Homes was backed by top Silicon Valley venture capital (Khosla, Fifth Wall) and was acquired by Pagaya Technologies, a publicly traded company, in early 2023. Pagaya is an AI/ML data technology company with offices in Tel Aviv, New York, and Austin.
The Role
Darwin Homes is growing fast and we're looking for a highly motivated, intelligent, and passionate Leasing Associate to join our team. We're growing fast, and growth means the challenges we'll work on together will change as we lead Darwin through new and different phases. The Leasing Associate is responsible for serving as the primary point of contact for prospective and future tenants inquiring, viewing, and applying for Darwin's inventory of homes. You will have control over the entire lifecycle of the prospective tenant lifecycle, from inquiry, tour, and application to lease signing. This is a sales-based, heavily commissioned role, you are the face of Darwin to prospective tenants, and play a critical touchpoint through this high-touch phase of their lifecycle.
Duties:

• Represent Darwin Homes, becoming the first point of contact with prospective residents
• Answer questions, qualify and sell the property's features to prospective residents
• Manage the leasing and application process with our new residents
• Understand the prospect's needs and create an urgency to apply
• Diffuse/resolve difficult situations while nurturing relationships
• Track communications with prospects & update necessary paperwork and computer systems when necessary
• Be an expert on your assigned market and be able to represent it virtually
• Other duties as assigned
• May require some weekend and/or evening work to achieve sales goals

Requirements

• Applicants must hold a valid and active Real Estate License
• At least 2 year of previous property management experience in either the single family or multi-family rental industry
• Proven record of success in a fast-paced and high-pressure sales environment
• Strong organizational skills
• Ability to thrive in a dynamic, fast-changing, growth environment
• Ability to communicate effectively in person and via technology with co-workers and team members
• Ability to multitask and maintain flexibility and creativity in a variety of situations
• Ability to analyze and resolve problems
• Ability to set and meet goals and consistently meet deadlines
• Ability to maintain confidentiality
• Exceptional written and verbal communication skills

Accommodation: Darwin Homes, Inc & Adoor Property Management Inc is committed to providing reasonable accommodations for qualified individuals with disabilities and ensuring accessibility in the workplace. If you require accommodation due to a disability to perform the essential functions of the job, please inform us at the time of application.
Darwin Homes, Inc & Adoor Property Management Inc is an equal opportunity employer and makes employment decisions based on merit. We prohibit discrimination based on race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, marital status, or any other characteristic protected by applicable laws. Darwin Homes, Inc complies with all applicable federal, state, and local laws regarding equal employment opportunity and strives to create a diverse and inclusive work environment for all employees.
The pay range for this role is:
20 - 20 USD per hour (Remote (United States))