D Wave

60 jobs near Columbus, OH

D-Wave is a leader in the development and delivery of quantum computing systems, software, and services. They are seeking a Senior IT Support Specialist to provide high-quality technical support to ...

Wave Test Lead

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$150K - $175K/yr

The Wave Test Lead will support the project leadership and the program by leading testing ... No cost group term life/AD&D plan, and optional supplemental coverage * Pet insurance * Monthly ...

Wave Test Lead

Arlington, VA · On-site +1

$150K - $175K/yr

The Wave Test Lead will support the project leadership and the program by leading testing ... No cost group term life/AD&D plan, and optional supplemental coverage * Pet insurance * Monthly ...

Wave Test Lead

Arlington, VA · Remote

$48.50 - $66.25/hr

The Wave Test Lead will support the project leadership and the program by leading testing ... No cost group term life/AD&D plan, and optional supplemental coverage * Pet insurance * Monthly ...

Life and AD&D insurance * Flexible Spending Accounts (FSAs) and Health Savings Account (HSA ... The Wave Planner is responsible for coordinating and releasing daily order waves within the ...

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Journeyman Plumber

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$30 - $50/hr

Experienced Plumber Wanted Wave Plumbing | Greater Sacramento Area | Full-Time At Wave Plumbing, w ... Apply today - we'd love to meet you.

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Journeyman Plumber

Sacramento, CA · On-site

$30 - $50/hr

Experienced Plumber Wanted Wave Plumbing | Greater Sacramento Area | Full-Time At Wave Plumbing, w ... Apply today - we'd love to meet you.

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Journeyman Plumber

Sacramento, CA · On-site

$30 - $50/hr

Experienced Plumber Wanted Wave Plumbing | Greater Sacramento Area | Full-Time At Wave Plumbing, w ... Apply today - we'd love to meet you.

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Journeyman Plumber

Sacramento, CA · On-site

$30 - $50/hr

Experienced Plumber Wanted Wave Plumbing | Greater Sacramento Area | Full-Time At Wave Plumbing, w ... Apply today - we'd love to meet you.

Showing results 21-40

Senior IT Support Specialist

D-Wave

New Haven, CT • On-site

Full-time

Posted 17 days ago


Job description

Job Summary:
D-Wave is a leader in the development and delivery of quantum computing systems, software, and services. They are seeking a Senior IT Support Specialist to provide high-quality technical support to local and remote employees, manage routine support tasks, troubleshoot complex issues, and collaborate with IT teams to enhance systems and service delivery.
Responsibilities:
• Serve as the primary escalation point for complex hardware, software, operating system, networking, and authentication issues
• Provide responsive, courteous, and high-quality support for hardware, software, and network issues across Windows, macOS, and Linux systems.
• Troubleshoot and maintain end-user devices, peripherals, printers, telephony, and conference systems.
• Install, configure, and maintain desktops, laptops, and mobile devices (iOS, Android).
• Lead onboarding and offboarding activities, including account provisioning, device deployment, access management, and employee technology training.
• Manage user accounts, permissions, and identity services across Active Directory, Microsoft Entra ID (Azure AD), and cloud-based platforms.
• Perform advanced troubleshooting and support for endpoint management, authentication systems, networking services, and cloud platforms.
• Track and maintain system configurations and collaborate with vendors for synchronization or technical support.
• Assist in the implementation and maintenance of automated deployment solutions (PXE, Windows Deployment, Intune, and scripting).
• Act as a senior escalation resource and technical mentor for IT Support Specialists and Service Desk personnel.
• Lead incident response and coordinate resolution efforts during major outages or critical business-impacting events.
• Develop and maintain technical documentation, knowledge base articles, support procedures, and operational standards.
• Identify recurring issues and suggest improvements to processes, tools, or training.
• Complete routine work independently; escalate complex issues and communicate risks or blockers early.
Qualifications:
Required:
• Degree or diploma in IT, Computer Science, or related field (or equivalent experience)
• 7+ years of IT support or desktop support experience
• C Suite White Glove Support Experience
• Proficiency with Windows and macOS; familiarity with Linux preferred
• Strong knowledge of networking fundamentals and troubleshooting, including DNS, DHCP, TCP/IP, VPNs, wireless networking, and network security
• Experience administering identity and access management platforms including Active Directory, Microsoft Entra ID, Microsoft 365, and SSO technologies
• Strong troubleshooting and problem-solving skills across systems and devices
• Ability to prioritize tasks, manage time, and meet defined goals
• Clear communication skills and a strong customer service mindset
• Demonstrated ownership and ability to make routine decisions independently
• Flexibility to support occasional evenings, weekends, or travel to remote sites
• Strong project coordination, prioritization, and time management skills
Preferred:
• Familiarity with Linux
Company:
D-Wave is a leader in the development and delivery of quantum computing systems, software, and services. Founded in 1999, the company is headquartered in Palo Alto, USA, with a team of 51-200 employees. The company is currently Growth Stage.