60 Customers Bank Call Centre Representative Jobs Hiring Near You

At Customers Bank, we believe in working hard, working smart, working together to deliver memorable customer experiences and having fun. Our vision, mission, and values guide us along our path to achieve excellence. Passion, attitude, creativity, integrity, alignment, and execution are cornerstones of our behaviors. They define who we are as an organization and as individuals. Everyone is encouraged to have personal development plans. By doing so, our team members are on their way to achieve their highest potential and be successful in their personal and professional lives.

Salary range: An annual salary range of $82,500 to $93,000 is what we expect to pay for this position, based on overall skills and experience.

Must be legally authorized to work in the U.S. without sponsorship now or in the future to be considered.

Who is Customers Bank? Founded in 2009, Customers Bank is a super-community bank with over $22 billion in assets. We believe in dedicated personal service for the businesses, professionals, individuals, and families we work with. We get you further, faster. Focused on you: We provide every customer with a single point of contact. A dedicated team member who’s committed to meeting your needs today and tomorrow. On the leading edge: We’re innovating with the latest tools and technology so we can react to market conditions quicker and help you get ahead. Proven reliability: We always ground our innovation in our deep experience and strong financial foundation, so we’re a partner you can trust.

What You’ll Do:

We are seeking a dedicated CDD & EDD Specialist to support the Bank’s ongoing Customer Due Diligence (CDD) and Enhanced Due Diligence (EDD) efforts. The role will focus on assisting with customer reviews and ensuring that compliance with regulatory obligations is met.

Key Responsibilities:

• Ensure compliance with Bank Secrecy Act Regulation’s, Anti-Money Laundering related regulations, Office of Foreign Assets Control Regulations and USA PATRIOT Act Regulations.
• Conduct Customer Due Diligence (CDD) and Enhanced Due Diligence (EDD) reviews in line with regulatory requirements.
• Perform complex due diligence (EDD) reviews on new and existing high risk customers.
• Using customer risk scoring models in accordance with departmental processes and procedures.
• Act as direct liaison between the EDD Team and other departments for High-Risk customer onboarding and general BSA inquiries.

What Do You Need?

• Bachelor’s degree in business, finance, or a related field.
• 3+ years of experience in CDD, EDD, or a related area of compliance within the financial services industry.
• Strong understanding of regulatory requirements related to CDD and EDD, including the Bank Secrecy Act (BSA) and Anti-Money Laundering (AML) regulations.
• Experience in managing high-risk customer reviews and compliance workflows.
• Strong analytical and organizational skills with attention to detail.
• Excellent communication skills and the ability to collaborate across multiple teams.
• CAMS certification or similar compliance-related certification preferred.

Technology Skills:

Ability to work with the Microsoft Suite and learn/work with other Customers Bank’s applications.

Customers Bank is an equal opportunity employer.

We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Diversity Statement:

At Customers Bank, we believe in working smart, working together, and having fun while delivering innovative solutions and memorable experiences for our customers. We are committed to the continual advancement of a culture which reflects the value we place on diversity, equity, and inclusion. We honor the diverse experiences, perspectives, and identities of our team members, and we recognize that it is their passion, creativity, and integrity that drives our success.

Step into your future with us! Let’s take on tomorrow.

Founded in 2009, Customers Bank is a super-community bank with $20.3 billion in assets at June 30, 2022. We believe in dedicated personal service for the businesses, professionals, individuals and families we work with. We offer banking and loan services across Florida, Illinois, Massachusetts, New Hampshire, New Jersey, New York, North Carolina, Pennsylvania, Rhode Island and Texas. Customers Bank is a member of the Federal Reserve System with deposits insured by the Federal Deposit Insurance Corporation. Customers Bank is an equal opportunity lender. Customers Bank takes pride in delivering extremely high levels of customer service while charging comparatively very low fees; service that makes our clients say, “Wow.” Customers Bank, with its headquarters located in Malvern, Pennsylvania, is a subsidiary of Customers Bancorp, Inc., a bank holding company. The voting common shares of Customers Bancorp, Inc. are listed on the New York Stock Exchange under the symbol CUBI.