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Customer Service Experts

60 jobs near Columbus, OH

Service Experts

General Manager I

Somersworth, NH · On-site

... customer service focused industries (preferred). * Ability to utilize basic computer applications (databases, spreadsheets, word processing, and internet). What Do We Offer You as a Service Experts ...

Service Experts

General Manager III

Richardson, TX · On-site

... customer service focused industries (preferred). * Ability to utilize basic computer applications (databases, spreadsheets, word processing, and internet). What Do We Offer You as a Service Experts ...

New

Service Experts

Warehouse Associate I

Fairfax, VA

$16.25 - $19.50/hr

Strong communication and customer service skills * Ability to work with high degree of integrity ... Service Experts offers a comprehensive benefits package designed to support employees and their ...

Service Experts

Warehouse Associate I

Fairfax, VA · On-site

$16.25 - $19.50/hr

Strong communication and customer service skills * Ability to work with high degree of integrity ... Service Experts offers a comprehensive benefits package designed to support employees and their ...

Service Experts

Installer Helper I

Birmingham, AL

Why You Should Join the Service Experts Team? Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with training support ...

Service Experts

Installer Helper I

Birmingham, AL

Why You Should Join the Service Experts Team? Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with training support ...

Service Experts

Commercial Installer II

Nashville, TN · On-site

$90K/yr

Service Experts Company Perks and Benefits for YOU * Top Pay for Top Performers, including ... Delivers excellent customer service and sustains high levels of customer satisfaction. * Promotes ...

Service Experts

Service Technician II

Nashville, TN · On-site

$90K/yr

Why You Should Join the Service Experts Team? Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with the training ...

Service Experts

Installer Helper I

Birmingham, AL · On-site

Why You Should Join the Service Experts Team? Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with training support ...

Service Experts

Installer Helper I

Birmingham, AL · On-site

Why You Should Join the Service Experts Team? Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with training support ...

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Showing results 41-60

Assistant General Manager

Service Experts

Scarborough, ME • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 5 days ago

Service Experts rating

6.4

Company rating: 6.4 out of 10

Based on 27 frontline employees who took The Breakroom Quiz

218th of 278 rated repair and maintenance companies

Job description

Welcome!
The Assistant General Manager supports the General Manager in directing and coordinating the total activities of the service center. Provides leadership to personnel and key processes of the center.
Responsibilities
  • Implements organizational policies and goals in conjunction with the General Manager
  • Coordinates activities of service departments like Sales, Maintenance, Installation, etc. to drive operational efficiency
  • Assists with leading a successful Sales Team
  • Assists with budget analysis and setting profitability goals
  • Helps ensure payroll processes are accurate and on time
  • Trains and monitors Customer Service Specialists on booking rates, call volumes and service levels
  • Manages dispatchers and technician scheduling to maximize call volume/capacity
  • Ensures Health, Safety and Environmental processes are followed
  • Analyzes customer satisfaction feedback and follows up appropriately
  • Supports the General Manager on sales goal planning and tracking
  • Helps develop ongoing performance feedback and counseling for employees
  • Adheres to HR standards and guidelines on reviews, counsel and discipline

Qualifications
  • Bachelor's Degree in Business, Operations or related field
  • 5+ years experience in the HVAC industry including sales, installation and service
  • Supervisory experience required
  • Excellent customer service and communication abilities
  • Strong technical troubleshooting skills
  • Valid driver's license

What Do We Offer You as a Service Experts Employee?
Service Experts offers a comprehensive benefits package designed to support employees and their families in managing their health and wellness needs. Following is a summary of the many benefits that could be available to you as a Service Experts valued employee.
  • Competitive Pay, including incentive opportunities for many positions
  • Paid Time Off and Company Holiday Pay
  • Medical /Dental /Vision Insurance programs
  • 401(k) Retirement Savings Plan with company matching contributions
  • Life Insurance, for you and options you can elect for your family
  • Short-term and Long-term disability insurance options, that protects you and your family if you are unable to work
  • Supplemental benefit programs such as: Legal advice, pet insurance, health advocacy programs
  • World Class Training opportunities through our Experts University
  • Career Development opportunities

Minimum Experience: 6+ years Minimum Education: Bachelor's Degree
Service Experts Heating & Air Conditioning is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
The job description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of Service Experts.
Service Experts is committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process. To request an accommodation, please email talentacquisition@serviceexperts.com

What Service Experts employees say

Pay

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About Service Experts

Sourced by ZipRecruiter

Service Experts, based in Plano, Texas, US, is an industry leader in the HVAC (Heating, Ventilation, Air Conditioning) sector with a commitment to providing top-tier service for home comfort. Their offerings cover a broad range of services such as repair, maintenance, and installation of heating and air conditioning systems. Established in 1996, the company has demonstrated consistent growth and expansion, boasting a network of over 100 service centers across North America. Their mission is simple yet powerful: to provide excellence in home comfort. Service Experts has emerged as a trusted choice in the market due to their adherence to core values of integrity, innovation, excellence, and commitment.

Industry

Construction

Company size

1,001 - 5,000 Employees

Headquarters location

Plano, TX, US

Year founded

1996

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