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Customer Service Experts

60 jobs near Columbus, OH

Service Experts

Account Coordinator III

Richardson, TX · On-site

The Customer Resolution Specialist will be responsible for providing support to customers and contact center phone agents for various Service Experts products and programs. Duties & Responsibilities

Service Experts

Account Coordinator III

Richardson, TX · On-site

The Customer Resolution Specialist will be responsible for providing support to customers and contact center phone agents for various Service Experts products and programs. Duties & Responsibilities

Service Experts

Warehouse Associate III

Richardson, TX

$14.50 - $17.25/hr

Proven commitment to customer service and a safe work environment * Must be team-oriented What Do We Offer You as a Service Experts Employee? Service Experts offers a comprehensive benefits package ...

Service Experts

Warehouse Associate III

Richardson, TX · On-site

$14.50 - $17.25/hr

Proven commitment to customer service and a safe work environment * Must be team-oriented What Do We Offer You as a Service Experts Employee? Service Experts offers a comprehensive benefits package ...

Service Experts

Service Technician I

Charlotte, NC · On-site

Communicates with customer to answer questions, resolves problems, and ensures complete customer ... High School Diploma/GED Service Experts Heating & Air Conditioning is an equal opportunity employer ...

Service Experts

Service Technician I

Charlotte, NC · On-site

Communicates with customer to answer questions, resolves problems, and ensures complete customer ... High School Diploma/GED Service Experts Heating & Air Conditioning is an equal opportunity employer ...

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Showing results 21-40

Customer Service Representative II

Service Experts

New York, NY • On-site

$33K - $42K/yr

Full-time

Re-posted 16 days ago

Service Experts rating

6.4

Company rating: 6.4 out of 10

Based on 27 frontline employees who took The Breakroom Quiz

218th of 278 rated repair and maintenance companies

Job description

Welcome!
The Customer Service Representative handles customer service requests, appointment booking, customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues with one-call resolution. The Customer Service Specialist will be responsible for assisting in day-to-day operation of the Center.
This position is 100% on-site, Wednesday - Friday, 10:30am - 7pm, Saturday -Sunday 7am - 4pm
  • Answers incoming phone calls from customers and assists call or routes call to appropriate person
  • Maintains good customer relations and ensures that all calls meet Service Experts' standards
  • Handles and resolves a variety of customer concerns, complaints, and questions by phone, email, Chat, (questions may include billing inquires, technician ETA, scheduling issues, and general company product and service questions)
  • Resolves problems by clarifying issues, researching, exploring answers/alternative solutions, implementing solutions, and escalating unresolved issues
  • Maintains customer records by updating account information
  • Accurately dispositions calls in call monitoring software
  • Adheres to CPI compliance regulations when taking payments over the phone
  • Updates capacity planner whenever calls or booked, rescheduled or cancelled
  • Works with Sales and Service Coordinator to improve accuracy in scheduling and speed of response
  • Communicates with customers on the status of service calls
  • Assists with dispatching as needed
  • Continually maintains working knowledge of all company products, services, and promotions
  • Working with dispatch to improve accuracy in scheduling and speed of response
  • Reliable attendance and on-time job performance
  • Performs similar/other duties as needed or assigned

Qualifications:
  • High school diploma or equivalent with 2+ years experience working in customer service or other customer-facing environment
  • Experience or training the use of computers and related systems in an administrative office environment
  • Must be able to multi-task and work effectively in fast-paced and constantly changing work environment. Must be comfortable switching rapidly between tasks with no loss in efficiency and effectiveness.
  • Excellent customer-service, communication, and interpersonal skills
  • Effective communication skills to communicate with customer and to resolve customer issues, complaints, or concerns
  • Ability to effectively communicate with co-workers and customers in a pleasant, business-like, and customer-focused manner. Ability to communicate with a diverse customer population.
  • Ability to work effectively in both a team and an independent environment
  • Ability to make decisions based on established guidelines and procedures
  • Ability to accept empowerment and to be prepared to make decisions regarding customer satisfaction with confidence
  • Effective organizational and time-management skills. Must be able to prioritize work based on service demands
  • An understanding and knowledge of the HVAC/Refrigeration Industry is an asset

Annual Compensation Range: $33,300.00 - $42,500.00
Minimum Experience: 2+
Years Minimum Education: High School Diploma/GED
Service Experts Heating & Air Conditioning is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
The job description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of Service Experts.
Service Experts is committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process. To request an accommodation, please email talentacquisition@serviceexperts.com

What Service Experts employees say

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About Service Experts

Sourced by ZipRecruiter

Service Experts, based in Plano, Texas, US, is an industry leader in the HVAC (Heating, Ventilation, Air Conditioning) sector with a commitment to providing top-tier service for home comfort. Their offerings cover a broad range of services such as repair, maintenance, and installation of heating and air conditioning systems. Established in 1996, the company has demonstrated consistent growth and expansion, boasting a network of over 100 service centers across North America. Their mission is simple yet powerful: to provide excellence in home comfort. Service Experts has emerged as a trusted choice in the market due to their adherence to core values of integrity, innovation, excellence, and commitment.

Industry

Construction

Company size

1,001 - 5,000 Employees

Headquarters location

Plano, TX, US

Year founded

1996

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