61 Csaa Insurance Group Software Jobs Hiring Near You

CSAA Insurance Group (CSAA IG), a AAA insurer, is one of the leading personal lines property and casualty insurance groups in the United States. Here, every employee shapes our mission. We build innovative, human-centered solutions that help AAA members prevent, prepare for, and recover from life's uncertainties. You will join a collaborative, inclusive culture where your strengths have room to grow and your ideas can drive real impact. Step into a role where you can contribute to our shared success through meaningful work.

We are actively hiring for a Desktop Support Technician II - Walnut Creek.

Your Role: Provides day-to-day technical support to employees for network infrastructure and internal endpoint systems software and hardware. Installs, configures, and troubleshoots endpoint systems (laptop, desktop, smartphone), servers and network issues in a heterogeneous environment. Maintains passwords, data integrity and file system security for the endpoint environment. Communicates highly technical information to both technical and non-technical personnel.

Your Work: Responsible for the setup, operation, and support of audio-visual systems for meetings and events. Operate AV systems during meetings/events to ensure quality output. Test systems prior to use and verify functionality.

• Troubleshoot and resolve technical issues in real time.

• Perform basic maintenance and repairs on equipment. Provide end-user support for conference room / presentation. Develop training materials using AI scenarios for both technicians and end users.

• Familiarity with Crestron and Biamp conferencing bars and Automate VX.

• When needed and asked, provide on-site technical support for other teams i.e. Infrastructure, IT Security

• Will be back-up for Executive Support

• ​Incumbent acquires job skills and learns company policies and procedures to complete routine tasks and assignments. Incumbent possesses moderate understanding of general job aspects and some understanding of the detailed aspects of the job. Close supervision is provided involving detailed instructions and constant checking on work performance.

• Responsible for Endpoint Support (low to medium) software and hardware incident support within service levels. Also responsible for new installations of hardware and software through the IT Service Catalog and service request process within service levels.

Required Experience, Education and Skills

• Works from the Walnut Creek office (4-5 days/week) sitting at a desk, table or computer workstation for long periods of time. Approximately 70-90 percent of time spent on the job involves the use of a personal computer

• 2-3+years of IT experience (endpoint support)

• Experience working in and supporting a Call Center environment

• Service Now experience preferred (ticketing system)

• A+ certification

• Windows 11 certifications

• AV certifications – i.e. Avixa or Crestron

• Excellent customer service and comfortable providing deskside support.

• Takes initiative in assisting customers

What would make us excited about you?

• Actively shapes our company culture (e.g., participating in employee resource groups, volunteering, etc.)

• Lives into cultural norms (e.g., willing to have cameras when it matters: helping onboard new team members, building relationships, etc.)

• Travels as needed for role, including divisional / team meetings and other in-person meetings

• Fulfills business needs, which may include investing extra time, helping other teams, etc

Why Choose a Career at CSAA IG?

At CSAA IG, we are a mission-driven organization proudly committed to empowering our members, our employees, and our communities to thrive.

Recognition: We offer a total compensation package, annual bonus eligibility for most roles, 401(k) with a company match, and so much more! Read more about what we offer and what it is like to be a part of our dynamic team at https://careers.csaainsurance.aaa.com/us/en/benefits.

Career Growth: We believe in growth for everyone. Here at CSAA IG, leaders and mentors partner with employees to align interests, unlock development opportunities, and support long‑term success.

Inclusion and Belonging: An inclusive and welcoming workplace is the cornerstone of our success. By fostering an environment where people feel valued and heard, we deepen our ability to understand and meet the unique needs of our members. This strengthens innovation and enhances our products and services, giving us a competitive edge in the market.

Sustainability: As climate change leads to more frequent and severe weather events, we are taking bold action to build more resilient communities and reduce our environmental impact. Submit your application to be considered. We communicate via email, so check your inbox and/or your spam folder to ensure you don’t miss important updates from us.

CSAA is committed to providing reasonable accommodations to qualified applicants and employees with disabilities or other limitations. If you would like to request an accommodation to participate in the job application or interview process, please contact TalentAcquistion@csaa.com

If you apply and are selected to continue in the recruiting process, we will schedule a preliminary call with you to discuss the role and will disclose during that call the available salary/hourly rate range based on your location. Factors used to determine the actual salary offered may include location, experience, or education.

CSAA does not provide visa sponsorship for this role. Applicants must have authorization to work indefinitely in the US. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).

CSAA Insurance Group is an equal opportunity employer.

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The national average hourly rate for this position is $35.72-$39.69. However, we have a location-based compensation structure. Our salary ranges vary and are calculated based on work location. The starting pay range for this position across all the states we hire in is $35.72-$47.63.  This role also includes an opportunity for a company-wide annual discretionary bonus, through our Annual Incentive Plan (AIP), of up to 5% of eligible pay.
This job posting will be unposted on Wed, 8 Jul 2026.