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52 Cross River Client Services Representative Jobs Hiring Near You

Cross River

AVP, Reporting Lead, RiverX

Fort Lee, NJ · On-site

Who We Are Cross River builds the infrastructure behind the world's most innovative financial ... Implement and manage data integration processes using SSIS and modern ETL patterns * Write and ...

Cross River

SVP, Controller

Fort Lee, NJ · On-site

Who We Are Cross River builds the infrastructure behind the world's most innovative financial ... Ensure accurate and timely loan-level accounting, including origination, servicing, gain-on-sale ...

Cross River

Engineer II, IT Infrastructure

Fort Lee, NJ · Hybrid

$80K - $110K/yr

Who We Are Cross River builds the infrastructure behind the world's most innovative financial ... Design and implement cloud infrastructure solutions, selecting and right-sizing services to meet ...

Cross River

SVP, Controller

Fort Lee, NJ · On-site

Who We Are Cross River builds the infrastructure behind the world's most innovative financial ... Ensure accurate and timely loan-level accounting, including origination, servicing, gain-on-sale ...

Cross River

Senior AI/ML Engineer

Fort Lee, NJ

$160K - $200K/yr

Who We Are Cross River builds the infrastructure behind the world's most innovative financial ... Deploy and scale AI solutions using AWS (Lambda, cloud services) and modern architectures * Ensure ...

Cross River

AVP, IT Assurance & Governance

Fort Lee, NJ · Hybrid

$150K - $170K/yr

Who We Are Cross River builds the infrastructure behind the world's most innovative financial ... Experience working in a highly regulated environment such as financial services, military, or ...

Cross River

VP, Commercial Credit Risk

Fort Lee, NJ · Hybrid

Who We Are Cross River builds the infrastructure behind the world's most innovative financial ... as-a-Service (BaaS) activities. Priority consideration will be given to candidates who have ...

Cross River

VP, Commercial Credit Risk

Fort Lee, NJ · On-site

Who We Are Cross River builds the infrastructure behind the world's most innovative financial ... as-a-Service (BaaS) activities. Priority consideration will be given to candidates who have ...

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AVP, Reporting Lead, RiverX

Cross River

Fort Lee, NJ • On-site

Full-time

Re-posted 22 days ago

Key responsibilities

  • Lead a geographically dispersed reporting team, managing collaboration and delivery across locations and time zones.

  • Support projects and strategic initiatives by collaborating with data teams and ensuring reporting deliverables align with business objectives.

  • Design, develop, and maintain interactive dashboards and reports using Tableau, SSRS, and AWS Quick Suite, ensuring data accuracy and integrity.

Job description

Who We Are
Cross River builds the infrastructure behind the world's most innovative financial products. Our technology and capital solutions power payments, cards, lending, and digital asset capabilities that move money safely, instantly, and inclusively - trusted by leading fintechs, enterprises, and disruptors across the globe.
Our mission is simple: to build the financial infrastructure that expands access and opportunity for all. Guided by a culture of collaboration, curiosity, and purpose, Cross River has been named one of American Banker's Best Places to Work in Fintech year after year. Whether you're designing code, solving regulatory puzzles, or developing strategy, you'll join a team where innovation and integrity drive everything we do - and where your work helps shape the future of finance.
What We're Looking For
We are seeking a dynamic Reporting Lead to drive our reporting and analytics function with an AI-first mindset. This role combines hands-on technical expertise with people leadership, owning the delivery of high-impact reporting solutions while managing a geographically dispersed team. The ideal candidate is a self-starter and quick learner who thrives in a fast-paced, cross-functional environment at Cross River Bank.
Responsibilities:
Leadership & Team Management
  • Lead a geographically dispersed reporting team, fostering collaboration across time zones and locations
  • Run all scrum ceremonies (stand-ups, sprint planning, retrospectives, refinements) with discipline and purpose
  • Continuously improve team velocity, quality, and delivery predictability through data-driven coaching
  • Provide stretch assignments that grow individual capabilities and expand the team's collective skill set
  • Manage and enable competing stakeholders across CRB, balancing priorities with transparency and clear communication
  • Serve as the single point of accountability for reporting deliverables across business lines

Cross-Functional Collaboration & Project Support
  • Support projects and strategic initiatives by collaborating closely with Data Ambassadors to align reporting deliverables with business objectives
  • Balance and prioritize project/initiative work alongside BAU responsibilities, ensuring timely delivery across both
  • Partner with the Data Engineering team to ensure data availability and co-develop data marts that directly support reporting needs
  • Collaborate with Data Semantics and Intelligence to leverage correct data mappings, ensuring accurate KPIs in all developed reports and visualizations

AI-First Design & Innovation
  • Champion AI-first design principles in all reporting and analytics workflows
  • Leverage Claude Code and AI-assisted development to accelerate report creation, code generation, and data transformation
  • Identify and implement opportunities to automate manual reporting processes using AI tooling
  • Establish standards and best practices for integrating AI capabilities into the team's development lifecycle

Technical Delivery
  • Design, develop, and maintain interactive dashboards and reports using Tableau, SSRS, and AWS Quick Suite
  • Implement and manage data integration processes using SSIS and modern ETL patterns
  • Write and optimize complex SQL; build procedures and functions in Snowflake
  • Migrate existing reports to new data sources while maintaining accuracy and functionality
  • Ensure data integrity and governance across all reporting platforms
  • Troubleshoot and resolve reporting issues with urgency

Operational Accountability
  • Own end-to-end accountability for critical, recurring business functions enabled by reporting - including monthly statement processing, regulatory filings, and scheduled data extracts
  • Ensure all production reporting processes have documented run books, standard operating procedures (SOPs), and support instructions maintained to current-state accuracy and made available to the Data Production Support team
  • Co-own with Data Production Support the definition and monitoring of SLAs for production report delivery, ensuring on-time execution and proactive communication of any delays or failures to impacted stakeholders
  • Co-own with Data Production Support a production reporting calendar that accounts for dependencies, blackout windows, and business-critical deadlines
  • Conduct periodic operational readiness reviews for new or migrated reports before promoting to production, including sign-off from the support team
  • Drive root cause analysis and implement permanent fixes for recurring production incidents, reducing mean time to resolution (MTTR)
  • Ensure business continuity planning for critical reporting functions, including backup procedures, failover processes, and disaster recovery documentation

Required Qualifications:
  • Proven experience leading reporting or BI teams in a fast-paced environment
  • Strong hands-on skills with Tableau, SSRS, and SSIS
  • Solid SQL programming expertise, including Snowflake procedures and functions
  • Familiarity with Claude Code or similar AI-assisted development tools
  • Experience with Agile/Scrum methodology, including facilitating ceremonies
  • Knowledge of Athena, JIRA, and Confluence
  • Bachelor's degree in Computer Science, Information Systems, or related field (or equivalent experience)

Preferred Qualifications:
  • Experience in financial services or a regulated industry
  • Familiarity with AWS Quick Suite, Power BI, or QlikView
  • Experience with conversational analytics or natural language query (NLQ) tools such as ThoughtSpot, Power BI Copilot, Tableau Pulse, or equivalent platforms that enable business-user self-service through AI-driven Q&A

Key Attributes:
  • Self-starter - Operates with minimal direction; identifies problems and drives solutions proactively
  • Quick learner - Rapidly absorbs new tools, technologies, and business domains
  • Stakeholder navigator - Diplomatically manages competing priorities across CRB's business units
  • Performance-obsessed - Relentlessly improves team output, quality, and morale
  • Detail-oriented - Maintains precision when working with complex datasets and governance requirements
  • Clear communicator - Translates technical concepts for non-technical audiences; communicates up, down, and across with equal effectiveness

#LI-JJ1 #LI-Hybrid #LI-Onsite
Salary Range: $140,000.00 - $160,000.00
Cross River is an Equal Opportunity Employer. Cross River does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.
By submitting your application, you give Cross River permission to email, call, or text you using the contact details provided. We will only contact you with job related information.

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