At CRI, we are more than a workplace we are a mission-driven, forward-thinking team shaping the ... Installation, programming, servicing a variety of security systems. Experience and/or ...
Quick apply
32 Cri Customer Service Representative Jobs Hiring Near You
At CRI, we are more than a workplace we are a mission-driven, forward-thinking team shaping the ... Installation, programming, servicing a variety of security systems. Experience and/or ...
At CRI, we are more than a workplace we are a mission-driven, forward-thinking team shaping the ... Experience developing PACS, VMS and IDS solutions for customers that have unique policies or ...
Quick apply
At CRI, we are more than a workplace we are a mission-driven, forward-thinking team shaping the ... Experience developing PACS, VMS and IDS solutions for customers that have unique policies or ...
Design Engineer - Physical Security
Mclean, VA · On-site
$85K - $100K/yr
Experience developing PACS, VMS and IDS solutions for customers that have unique policies or ... phase services. * Some travel may be needed. Company Description At CRI, we are more than a ...
Design Engineer - Physical Security
Mclean, VA · On-site
$85K - $100K/yr
Experience developing PACS, VMS and IDS solutions for customers that have unique policies or ... phase services. * Some travel may be needed. Company Description At CRI, we are more than a ...
Design Engineer - Physical Security
Mclean, VA · On-site
$85K - $100K/yr
Experience developing PACS, VMS and IDS solutions for customers that have unique policies or ... phase services. * Some travel may be needed. Company Description At CRI, we are more than a ...
Design Engineer - Physical Security
Mclean, VA · On-site
$85K - $100K/yr
Experience developing PACS, VMS and IDS solutions for customers that have unique policies or ... phase services. * Some travel may be needed. Company Description At CRI, we are more than a ...
At CRI, we are more than a workplace - we are a mission-driven, forward-thinking team shaping the ... Experience developing PACS, VMS and IDS solutions for customers that have unique policies or ...
At CRI, we are more than a workplace - we are a mission-driven, forward-thinking team shaping the ... Experience developing PACS, VMS and IDS solutions for customers that have unique policies or ...
Warehouse Specialist
$21 - $28/hr
The Warehouse Specialist role at Align Furniture Services (AFS), a CRI business, is a dynamic and ... Fulfills customer orders meticulously using a pick list and prepares them for shipment, meeting ...
Warehouse Specialist
$21 - $28/hr
The Warehouse Specialist role at Align Furniture Services (AFS), a CRI business, is a dynamic and ... Fulfills customer orders meticulously using a pick list and prepares them for shipment, meeting ...
Security Technician
Mclean, VA · On-site
At CRI, we are more than a workplace we are a mission-driven, forward-thinking team shaping the ... Installation, programming, servicing a variety of security systems. Experience and/or ...
Quick apply
Security Technician
Mclean, VA · On-site
At CRI, we are more than a workplace we are a mission-driven, forward-thinking team shaping the ... Installation, programming, servicing a variety of security systems. Experience and/or ...
Purchasing Specialist
Mclean, VA · On-site
At CRI, we are more than a workplace we are a mission-driven, forward-thinking team shaping the ... Customer Service Focused looking for opportunities to go the extra mile * Active Listener
Quick apply
Purchasing Specialist
Mclean, VA · On-site
At CRI, we are more than a workplace we are a mission-driven, forward-thinking team shaping the ... Customer Service Focused looking for opportunities to go the extra mile * Active Listener
Security Technician
Mclean, VA · On-site
At CRI, we are more than a workplace - we are a mission-driven, forward-thinking team shaping the ... Installation, programming, servicing a variety of security systems. Experience and/or ...
Security Technician
Mclean, VA · On-site
At CRI, we are more than a workplace - we are a mission-driven, forward-thinking team shaping the ... Installation, programming, servicing a variety of security systems. Experience and/or ...
Purchasing Specialist
Mclean, VA · On-site
At CRI, we are more than a workplace - we are a mission-driven, forward-thinking team shaping the ... Customer Service Focused - looking for opportunities to go the extra mile * Active Listener
Purchasing Specialist
Mclean, VA · On-site
At CRI, we are more than a workplace - we are a mission-driven, forward-thinking team shaping the ... Customer Service Focused - looking for opportunities to go the extra mile * Active Listener
At CRI, we are more than a workplace - we are a mission-driven, forward-thinking team shaping the ... edge IT services, that elevate performance and ensure compliance. We thrive on innovation ...
At CRI, we are more than a workplace - we are a mission-driven, forward-thinking team shaping the ... edge IT services, that elevate performance and ensure compliance. We thrive on innovation ...
At CRI, we are more than a workplace we are a mission-driven, forward-thinking team shaping the ... edge IT services, that elevate performance and ensure compliance. We thrive on innovation ...
Quick apply
At CRI, we are more than a workplace we are a mission-driven, forward-thinking team shaping the ... edge IT services, that elevate performance and ensure compliance. We thrive on innovation ...
CRI Jobs Information
What are the key skills and qualifications needed to thrive as a Customer Service Representative, and why are they important?
To thrive as a Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and basic office applications is commonly required. Patience, active listening, and a positive attitude are crucial soft skills that help build rapport with customers. These skills and qualities ensure efficient resolution of customer issues, foster customer loyalty, and contribute to overall business success.
What are some common challenges Customer Service Representatives face, and how can they be overcome?
Customer Service Representatives often encounter challenges such as handling difficult customers, managing high call volumes, and staying updated on product or service changes. Effective communication, active listening, and patience are essential for resolving conflicts and maintaining professionalism. Regular training, support from team leads, and using knowledge bases can help representatives stay informed and deliver accurate assistance. Building strong relationships with colleagues also fosters a supportive environment where challenges can be addressed collaboratively.
What are customer service representatives?
Customer service representatives are professionals who interact with customers on behalf of a company to address inquiries, resolve issues, and provide information about products or services. They may communicate with customers via phone, email, live chat, or in person. Their primary goal is to ensure customer satisfaction, handle complaints effectively, and maintain a positive company image. These representatives often work in call centers, retail stores, or remotely. Good communication and problem-solving skills are essential for success in this role.
Can I work in Amazon from home?
Customer Service Representatives at Amazon can often work remotely, depending on the role and location. Remote positions typically require good communication skills, a reliable internet connection, and sometimes specific equipment or certifications. Availability of work-from-home options varies by position and geographic region.
What is the difference between Customer Service Representative vs Call Center Agent?
| Aspect | Customer Service Representative | Call Center Agent |
|---|---|---|
| Required Credentials | High school diploma or equivalent; customer service skills | High school diploma or equivalent; communication skills |
| Work Environment | Office, retail, or remote settings; direct customer interaction | Call centers, remote or office; primarily phone-based |
| Employer & Industry Usage | Retail, telecom, banking, healthcare | Telecom, tech support, insurance |
| Common Search & Comparison | Customer Service Representative | Call Center Agent |
Customer Service Representatives and Call Center Agents both handle customer interactions, often via phone or in person. While they share similar skills and work environments, Customer Service Representatives typically provide broader support across multiple channels, whereas Call Center Agents focus mainly on phone-based support. Understanding these differences helps job seekers find roles aligned with their skills and preferences.
What other companies are hiring for Customer Service Representative jobs?
What are the most popular jobs at Cri?
What are the most popular categories at Cri?
Job description
Salary:
At CRI, we are more than a workplace we are a mission-driven, forward-thinking team shaping the future of secure and efficient operations across government and commercial sectors. As a minority-owned and Woman-Owned Small Business (WOSB) with over 30 years of experience, we specialize in delivering enterprise management systems, integrated physical and cybersecurity solutions and cutting-edge IT services, that elevate performance and ensure compliance. We thrive on innovation, collaboration, and continuous improvement, offering exciting opportunities to develop and deploy transformative technologies that support national and global organizations.
The Security Technician will be responsible for the installation and servicing of Access Control, Video Management, Intrusion Detection and Intercom Systems. We are seeking self-starting, technical and creative individuals with experience in complex security systems.
Position Requires:
Active Secret Government clearance is preferred
Report onsite to Washington DC/Metro area
Occasional Continental U.S. Travel
Duties would include the following:
- Installation, programming, servicing a variety of security systems. Experience and/or certifications with some of the following systems is desired but not required: Lenel, Milestone, RS2, DSX, Brivo, Pelco, Exacq Vision, Interlogix, Bosch, DMP & Aiphone.
- Ability to interpret Statement of Work, blueprints, schematics, manuals, and other specifications to determine installation requirements. Ability to interprets manuals, wiring diagrams, utilizing knowledge of electronics.
- Ability to manage the onsite installation of Security Systems and work with Project Manager to develop schedules to follow.
- Executes all the technical aspects of multiple projects with varying timelines including, preparation of project documentation such as commissioning reports, as-built drawings, programming, customer training, close-out documentation, and on-going technical support.
- Identifies potential project risks, communicates to appropriate parties and assist in the development and implementation of strategies to minimize impact and to control deviations from estimated costs and project deadlines.
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Company Description
At CRI, we are more than a workplace — we are a mission-driven, forward-thinking team shaping the future of secure and efficient operations across government and commercial sectors. As a minority-owned and Woman-Owned Small Business (WOSB) with over 30 years of experience, we specialize in delivering enterprise management systems, integrated physical and cybersecurity solutions and cutting-edge IT services, that elevate performance and ensure compliance. We thrive on innovation, collaboration, and continuous improvement, offering exciting opportunities to develop and deploy transformative technologies that support national and global organizations.