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Cresco Labs
Cresco Labs

63 Cresco Labs Customer Service Representative Jobs Hiring Near You

Cresco Labs

Manufacturing Lab Technician

Mount Joy, PA

$18.50 - $24.75/hr

COMPANY OVERVIEW Cresco Labs is one of the largest public, vertically integrated, multistate ... consumers, customers, and communities alike. With a focus on Social Equity and Educational ...

Cresco Labs

Cultivation Agent

Uxbridge, MA · On-site

COMPANY OVERVIEW Cresco Labs is one of the largest public, vertically integrated, multistate ... consumers, customers, and communities alike. With a focus on Social Equity and Educational ...

Cresco Labs

Lead Cultivation Agent

Brookville, PA · On-site

$13 - $17.25/hr

COMPANY OVERVIEW Cresco Labs is one of the largest public, vertically integrated, multistate ... Serves as a role model and resource for cultivation staff concerning products and services ...

Cresco Labs

Kitchen Agent - 2nd Shift

Fall River, MA · On-site

$17 - $21.25/hr

COMPANY OVERVIEW Cresco Labs is one of the largest public, vertically integrated, multistate ... consumers, customers, and communities alike. With a focus on Social Equity and Educational ...

Cresco Labs

Lead Cultivation Agent

Kankakee, IL

COMPANY OVERVIEW Cresco Labs is one of the largest public, vertically integrated, multistate ... Serves as a role-model and resource for cultivation staff concerning products and services ...

Cresco Labs

Lead Cultivation Agent

Uxbridge, MA · On-site

COMPANY OVERVIEW Cresco Labs is one of the largest public, vertically integrated, multistate ... Serves as a role-model and resource for cultivation staff concerning products and services ...

Cresco Labs

Harvest Agent

Lincoln, IL

$19.25/hr

COMPANY OVERVIEW Cresco Labs is one of the largest public, vertically integrated, multistate ... consumers, customers, and communities alike. With a focus on Social Equity and Educational ...

Cresco Labs

Cultivation Agent

Kankakee, IL

$18/hr

COMPANY OVERVIEW Cresco Labs is one of the largest public, vertically integrated, multistate ... consumers, customers, and communities alike. With a focus on Social Equity and Educational ...

Cresco Labs

Machine Operator - 2nd Shift

Fall River, MA

$17 - $20.25/hr

COMPANY OVERVIEW Cresco Labs is one of the largest public, vertically integrated, multistate ... consumers, customers, and communities alike. With a focus on Social Equity and Educational ...

Cresco Labs

Harvest Agent

Lincoln, IL · On-site

$19.25/hr

COMPANY OVERVIEW Cresco Labs is one of the largest public, vertically integrated, multistate ... consumers, customers, and communities alike. With a focus on Social Equity and Educational ...

Cresco Labs

Mid-Level Graphic Designer

Chicago, IL · On-site

COMPANY OVERVIEW Cresco Labs is one of the largest public, vertically integrated, multistate ... The HotBox leads B2B and B2C creative across key channels including In-Store, Ecommerce, Customer ...

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Cresco Labs Jobs Information

What is it like to work at Cresco Labs?

Cresco Labs is a cannabis company that prioritizes a culture of innovation, collaboration, and social responsibility, fostering a work environment that encourages creativity and growth.

The company's team structure is organized around a decentralized model, allowing for autonomy and flexibility in decision-making, while its mission-driven approach focuses on expanding access to cannabis products and education. Cresco Labs operates in a variety of settings, including state-of-the-art cultivation facilities and retail dispensaries.

Working at Cresco Labs may appeal to candidates who are passionate about the cannabis industry, eager to contribute to a mission-driven organization, and interested in a dynamic work environment that offers opportunities for professional growth and development.

What makes Cresco Labs an attractive place to work?

Cresco Labs is a leading vertically integrated cannabis company with a strong presence in the US market, known for its commitment to innovation and quality products. The company's workplace culture values collaboration, innovation, and employee growth, offering a dynamic and supportive environment where professionals can develop their skills and expertise. By joining Cresco Labs, individuals can contribute to shaping the future of the cannabis industry, drive business growth, and advance their careers in a rapidly evolving market.

Do workers at Cresco Labs get paid breaks?

Sometimes. Only some people get paid breaks.
38% of people say they don’t get paid breaks.
Based on data from 13 people who took the Breakroom Quiz between December 2024 and May 2026.

Does Cresco Labs pay people when they’re sick?

Yes. Most people get paid when they’re sick.
72% of people say they would get paid if they were sick but scheduled to work.
Based on data from 18 people who took the Breakroom Quiz between December 2024 and May 2026.

At Cresco Labs, are sick days and vacation days separate paid time off?

Sick days and vacation days are separate paid time off.
92% of people say they don’t have to use vacation days when they’re out sick.
Based on data from 13 people who took the Breakroom Quiz between May 2025 and May 2026.

Is the health insurance from Cresco Labs affordable enough for their workers?

Most people say the health insurance costs are okay.
93% of people say the health insurance costs are okay
Based on data from 14 people who took the Breakroom Quiz between April 2025 and May 2026.

Do people get paid time off at Cresco Labs?

Most people get paid time off work.
100% of people say they get paid time off.
Based on data from 13 people who took the Breakroom Quiz between May 2025 and May 2026.

Do workers at Cresco Labs worry about hours?

Most people don’t worry about getting enough hours.
89% of people report they don’t worry about getting enough hours.
Based on data from 9 people who took the Breakroom Quiz between December 2024 and May 2026.

Do Cresco Labs workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
56% report that they don’t have enough control over which shifts they work.
Based on data from 9 people who took the Breakroom Quiz between December 2024 and May 2026.

How easy is it to get time off at Cresco Labs?

Most people find it easy to get time off.
76% of people report it’s easy to get time off.
Based on data from 17 people who took the Breakroom Quiz between December 2024 and May 2026.

Do Cresco Labs managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
100% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 10 people who took the Breakroom Quiz between December 2024 and May 2026.

Do jobs at Cresco Labs spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
30% of people report that their job takes up time that they don’t get paid for.
Based on data from 10 people who took the Breakroom Quiz between December 2024 and May 2026.

How easy is it to take sick days at Cresco Labs?

Most people find it easy to take sick days.
94% of people report that it’s easy to take time off if they are sick.
Based on data from 17 people who took the Breakroom Quiz between December 2024 and April 2026.

Is working at Cresco Labs good if you’re a parent or caregiver?

Only some parents and caregivers say this is a good place to work.
43% of people who care for a child or other relative report this isn’t a good place to work.
Based on data from 7 people who took the Breakroom Quiz between April 2025 and April 2026.

Do people at Cresco Labs feel treated with respect by their managers?

Most people feel treated with respect by their managers.
83% of people say they’re treated with respect by their managers.
Based on data from 18 people who took the Breakroom Quiz between December 2024 and May 2026.

Do people at Cresco Labs get to take their breaks without interruption?

Most people get breaks without interruption.
72% of people report that they get to take their breaks without interruption.
Based on data from 18 people who took the Breakroom Quiz between December 2024 and May 2026.

Is it stressful to work at Cresco Labs?

Most people feel stressed here.
75% of people say they often feel stressed at work.
Based on data from 16 people who took the Breakroom Quiz between December 2024 and May 2026.

Do people at Cresco Labs enjoy their jobs?

Most people enjoy their job.
75% of people report they enjoy their job.
Based on data from 16 people who took the Breakroom Quiz between December 2024 and May 2026.

Do people at Cresco Labs recommend working with their team?

Only some people recommend working with their team.
50% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 18 people who took the Breakroom Quiz between December 2024 and May 2026.

Do people get enough training when they start at Cresco Labs?

Some people didn’t get enough training when they started.
35% of people report they didn’t get enough training when they started working here.
Based on data from 17 people who took the Breakroom Quiz between December 2024 and May 2026.

Do people get support to advance at Cresco Labs?

Only some people are given support to advance their career here.
In the last year, 65% of people report not being given support to advance their career here.
Based on data from 17 people who took the Breakroom Quiz between December 2024 and May 2026.

Do people think Cresco Labs’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
73% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 15 people who took the Breakroom Quiz between April 2025 and May 2026.

Do workers feel well informed about how Cresco Labs is doing?

Only some people feel well informed about how the company is doing.
41% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 17 people who took the Breakroom Quiz between December 2024 and April 2026.

What other companies are hiring for Customer Service Representative jobs?

What are the most popular jobs at Cresco Labs?

What are the most popular categories at Cresco Labs?

Infographic showing various Customer Service Representative job openings at Cresco Labs in the United States as of August 2026, with employment types broken down into 41% Full Time, 55% Part Time, and 4% Nights. Highlights an 100% Physical job distribution.

Manufacturing Lab Technician

Cresco Labs

Mount Joy, PA

$18.50 - $24.75/hr

Full-time, Part-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 20 days ago

Cresco Labs rating

6.9

Company rating: 6.9 out of 10

Based on 18 frontline employees who took The Breakroom Quiz

10th of 33 rated cannabis dispensaries

Job description

COMPANY OVERVIEW

Cresco Labs is one of the largest public, vertically integrated, multistate operators in the cannabis industry. Our portfolio of in-house cultivated and manufactured brands features some of the highest quality, most awarded and most popular cannabis products in America. With dozens of locations nationwide, our owned and operated Sunnyside® dispensaries provide a welcoming, positive, judgement-free place to shop for anyone at any point on their cannabis journey. 
 
Founded in 2013, Cresco Labs' mission is to normalize and professionalize cannabis through our passionate employees. As stewards of the cannabis industry, our teams are constantly focused on supporting the needs of our fellow colleagues, consumers, customers, and communities alike. With a focus on Social Equity and Educational Development, our SEEDTM initiative ensures that our company reflects the communities in which we serve, ensuring equal opportunity for all to have the knowledge and resources to work in and own businesses in cannabis. 
 
At Cresco Labs, we aim to revolutionize and lead the nation's cannabis industry with a focus on quality and consistency of product, and to bring legitimacy to the industry with the highest level of integrity and professionalism. 
 
If you're interested in joining our mission, click the below links to join our team today!

MISSION STATEMENT

At Cresco, we aim to lead the nation's cannabis industry with a focus on regulatory compliance, product consistency, and customer satisfaction. Our operations bring legitimacy to the cannabis industry by acting with the highest level of integrity, strictly adhering to regulations, and promoting the clinical efficacy of cannabis. As Cresco grows, we will operate with the same level of professionalism and precision in each new market we move in to.

SCHEDULE

Monday - Friday, 7:00am - 3:30pm

JOB SUMMARY

Cresco Labs is seeking Lab Technician to join our facility. The Lab Technician will be responsible for assisting in product processing and formulation. The Lab Technician completes tasks assigned by the Lab Manager to monitor and maintain the organization, cleanliness and efficiency of production areas well as maintains quality control measures. The agent is also responsible for carrying out day-to-day tasks including prepping and packaging.   

CORE JOB DUTIES 

Manufacturing:    

  • Responsible for the preparation of Cresco Labs extraction, facilitating the processing of product in accordance with the commonwealth and standards set by Cresco Labs   
  • Ensures consistency and efficacy of product through quality control testing and procedures outlined by Cresco Labs   
  • Responsible for product processing and product formulation   
  • Lab bench work and product filtrations   
  • Work in various environmental conditions, including colder temperatures. 
  • Provide assistance across multiple facility departments as required. 
  • Perform data entry and documentation tasks in adherence to Good Manufacturing Practices (GMP). 
  • Lift and move objects up to 50 lbs. 

Facility Cleaning:    

  • Perform all assigned duties required to ensure a clean and safe production facility   
  • Ensure personal hygiene is acceptable under standards set by Cresco Labs before performing any production activities including washing hands, wearing a hair net, changing clothes, etc… 
  • Complete the sanitation of all production equipment and tools including workspace, lab equipment, containers, and appliances.   

REQUIRED EXPERIENCE, EDUCATION AND SKILLS  

  • Two years of experience in a Lab that adheres to strict health and safety policies   
  • Past experience in a highly regulated field producing pharmaceutical or nutraceutical products preferred   
  • Effective time-management skills and ability to multi-task   
  • Ability to remain on your feet for extended periods during scheduled shifts. 
  • Flexibility to adjust work schedule based on business needs, including occasional weekend shifts. 
  • Ability to work in a fast-paced, changing, and challenging environment   
  • Proficiency in windows-based software and point of sale applications   
  • Requires work around plant material, which could include exposure to plant pollen and/or dust. 
  • Requires ability to sit, stand, kneel, and/or do repetitive actions with your hands for long periods of time.  
  • Requires ability to lift up to 50 lbs to torso level. 

BENEFITS

Cresco Labs is proud to offer eligible employees a robust offering of benefits including, major medical, dental and vision insurance, a 401(K)-match program, FSA/HSA programs, LTD/STD options, life insurance and AD&D.  We also offer eligible employees paid holidays and paid time off.  Other rewards may include annual discretionary bonuses, stock options as well as participation in our employee discount program. Benefits eligibility for permanent positions may vary by full-time or part-time roles, location, or position.

In accordance with any local and state compensation laws, the compensation listed is the current estimated range for the position. Final offer details and future compensation may be determined by multiple factors including but not limited to, geographic location, market compensation data, skills, experience, and other relevant factors. For questions about this please discuss with your recruiter during the interview process. 

Pay Range
$19.50—$19.50 USD

BENEFITS

Cresco Labs is proud to offer eligible employees a robust offering of benefits including, major medical, dental and vision insurance, a 401(K)-match program, FSA/HSA programs, LTD/STD options, life insurance and AD&D.  We also offer eligible employees paid holidays and paid time off.  Other rewards may include annual discretionary bonuses, stock options as well as participation in our employee discount program. Benefits eligibility for permanent positions may vary by full-time or part-time roles, location, or position.

ADDITIONAL REQUIREMENTS

  • Must be 21 years of age or older to apply
  • Must comply with all legal or company regulations for working in the industry 
  • The company does not offer employment-based visa sponsorship for this role or any other position, now or in the future. Applicants must be legally authorized to work in the United States on a permanent basis without the need for current or future sponsorship at any time.

Cresco Labs is an Equal Opportunity Employer and all applicants will be considered without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

California Consumer Privacy Act ("CCPA") Notice to Applicants:Please read the California Employee Privacy Notice ("CA Privacy Notice") regarding Sunnyside* and its affiliate Cresco Labs' policies pertaining to the collection, use, and disclosure of personal information. This CA Privacy Notice supplements the information contained in the Sunnyside* Privacy Policy and applies to California resident employees and job applicants. Applicants with disabilities may access this notice in an alternative format by contacting CCPAnotice@crescolabs.com Reporting a Scam:
Cresco Labs is aware of fictitious employment offers being circulated from various sources. Many of these schemes consist of an alleged offer of employment with Cresco Labs with the intention of gaining personal information, including payment and/or banking information. Be aware that fraudulent job offers and correspondence may appear legitimate: they may feature a Cresco Labs logo, they may appear to originate from an official-looking email address or web site, or they may be sent by individuals purporting to represent Cresco Labs or an entity which includes the word Cresco Labs in its name. 
Please note that Cresco Labs does not ask for payment or personal banking information as a condition of employment. Any personal information is requested for payroll or state badging purposes only. Applications can be securely submitted through our career's pages.We are working diligently to block this from happening. Beware if an offer of employment looks too good to be true. Never divulge personal and banking information or send money if you are unsure of the authenticity of an email or other communication in the name of Cresco Labs.If you are in doubt, please contact us at Report-a-spam@crescolabs.com with questions.

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