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Cook Group
Cook Group

61 Cook Group Customer Service Representative Jobs Hiring Near You

PFS Group

Customer Service Representative

Uvalde, TX · On-site

$13/hr

At PFS Group, one of the nation's fastest-growing patient financial services companies, we help ... As a Customer Service Representative (CSR), you will play a key role in our call center by ...

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Cook Group Jobs Information

What is it like to work at Cook Group?

Cook Group is a privately-held company that values a collaborative and innovative work environment, prioritizing employee growth and well-being. The company operates through a decentralized structure, allowing its various business units, including medical device manufacturing and research, to maintain a high degree of autonomy and flexibility. Working at Cook Group may appeal to candidates seeking a dynamic and supportive work environment where they can contribute to the development of life-changing medical technologies.

What makes Cook Group an attractive place to work?

Cook Group is a leading medical device company known for its commitment to innovation and improving patient outcomes through its diverse portfolio of products and services. The company's workplace culture values collaboration, employee growth, and stability, offering a supportive environment with opportunities for professional development and advancement. As a result, Cook Group is an attractive place to work for individuals seeking a challenging and rewarding career in the medical device industry.

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Customer Service Representative

PFS Group

Uvalde, TX • On-site

$13/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 7 days ago

Job description

At PFS Group, one of the nation's fastest-growing patient financial services companies, we help patients understand and resolve their medical bills with clarity while delivering exceptional customer service. As a Customer Service Representative (CSR), you will play a key role in our call center by assisting patients with account questions, setting up payment plans, and providing thoughtful, attentive care. This is your opportunity to join a growing, friendly, and mission-driven team that values outstanding customer service, rewards strong performance, and is committed to doing the right thing for every patient.
Job Responsibilities
  • Communicate with patients by phone to resolve account balances
  • Help patients understand their bill and assist with payment options
  • Accurately document conversations and collect and verify patient information
  • Interact with patients over the phone, aiming to achieve first-call resolution by demonstrating empathy, patience, and professionalism
  • Meet daily and monthly performance metrics including call volume and quality
  • Collaborate with team leads and trainers to grow your knowledge and effectiveness

Qualifications and Skills
  • Customer service mindset and strong verbal communication skills
  • Ability to stay calm under pressure and handle sensitive conversations
  • Computer literacy (navigating multiple systems at once)
  • Experience in a call center or high-volume phone environment preferred
  • Healthcare or insurance background is a plus
  • CUBS, EPIC, or similar platform experience is a plus
  • Bilingual (Spanish/English) is a plus

Benefits
  • Earn up to $450 per month through our performance bonus program
  • 10 days PTO in your first year
  • Paid birthday off after your first year
  • Medical, dental, and vision insurance
  • 401(k) retirement plan with company match
  • Company-provided life insurance and long-term disability
  • Weekday-only call center: no nights or weekends (variety of shifts available)
  • Referral bonus program
  • Friendly, mission-driven workplace with opportunities to grow

Workplace Expectations and Requirements
  • Employment is contingent upon successfully passing a pre-employment background check and drug screening
  • Professional appearance and conduct are expected at all times
  • PFS Group is a non-smoking workplace
  • Candidates must be legally authorized to work in the United States
  • This position is based on-site at our call center for the first 90 days
  • Remote work opportunities may be available after 90 days, contingent upon meeting performance, quality, and attendance standards

Ready to grow your career with purpose? Apply today and join one of the nation's fastest-growing patient financial services companies!

Apply