7 Containerport Group Customer Service Representative Jobs Hiring Near You

About World Group:
World Group was founded over 60 years ago as a pioneer in vessel agency services on the Great Lakes. Today, we are home to a portfolio of globally trusted brands that deliver customers end-to-end supply chain and logistics solutions, backed by innovative technology to provide visibility and data like never before. With industry-leading products in ocean drayage, domestic trucking, freight forwarding, air freight, customs house brokerage, vessel husbandry, and warehousing and distribution...customers around the globe use the services of our family of brands: ContainerPort Group, UWL, World Distribution Services, and World Shipping, Inc. to simplify supply chains and reliably move freight.
We move the world with people who care. Our award-winning, industry-recognized culture is anchored in our people across the country, and the passion they bring to each day. We're growing - join our World Group family today!
World Group - Our Culture - YouTube
www.worldgrouplogistics.com
About ContainerPort Group:
ContainerPort Group (CPG®) is an award-winning multimodal transportation company specializing in container drayage. We provide comprehensive container drayage and logistics solutions for customers throughout North America. We pride ourselves on meeting customer needs through a safe and dependable fleet of nearly 1,300 independent contract drivers, and a dedicated team of over 350 transportation experts. Learn more at our website: www.containerport.com
About This Role:
ContainerPort Group, a World Group company, is currently looking for a dedicated, driven person to join our family as a Fleet Manager for our new growing terminal in Cincinnati, OH!
The Fleet Manager is the direct link between our drivers and customers and must build trusting relationships with our drivers and fully support them in day-to-day operations. In addition, the Fleet Manager will be responsible for keeping their fleet committed to shipments that safely maximize productivity and provide on-time service to the customers. Does this sound like you or fit your experience? Get in touch with us by applying here.
Duties and Responsibilities:

• Provide leadership and supervise our fleet of owner-operators (owner-operators are truck drivers who own their own truck and contract with ContainerPort Group to transport our customers' freight)
• Monitor and ensure effective and efficient delivery performance, fleet profitability and compliance with regulations
• Assign equipment as needed
• Maximize efficiency and profitability of every delivery
• Oversee fair and equitable distribution of loads amongst contractors
• Plan and execute order of deliveries to create efficient load drop-offs and pick-ups
• Ability to accept and decline loads and coordinate with the Customer Success team
• Negotiate rates with contractors outside of the ICOA
• Develop lasting relationships with fleet of contractors to improve performance and encourage retention
• Resolve customer/terminal/rail disputes involving contractors
• Monitor contractor's compliance and use discretion to take appropriate action related to the following: DOT and compliance regulations, controlled substance suspicion, hours of service, vehicle compliance
• Coordinate required training for fleet of contractors

Education and Experience:

• HS diploma required.
• Alignment with ContainerPort Group's purpose, brand promise and core values.

• 2-5 years of intermodal/container transportation experience

• Working knowledge of DOT regulations
• Experience working with fleet of contractors/owner operators
• Exemplary customer service and interpersonal skills.
• Excellent verbal and written communication skills with the ability to convey information to customers and owner-operators in a clear, focused, and concise manner.
• Strategic thinker who is comfortable in a fast-paced, always-on, deadline driven environment.
• Ability to effectively prioritize and accurately execute time sensitive tasks.
• Computerized dispatch skills (experience using TMS)
• Strong computer skills and experience using MS Outlook, Excel, Teams, and Word

Benefits/Perks:

• Competitive compensation
• Comprehensive Benefits package:
  
  • Medical, Prescription, Dental, Vision
  • Life, AD&D, & Disability insurance
  • Employee Assistance Program
  • Financial planning
• 401(k) plan with up to 6% company match
• Paid Time Off
• Flexible work arrangements
• Internal Mobility & professional development opportunities
• Tuition assistance
• Bonus Eligibility

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.