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ConstructConnect

ConstructConnect

29 jobs near Atlanta, GA

ConstructConnect

Product Manager

Atlanta, GA · On-site

The Opportunity ConstructConnect is seeking a Product Manager to join our team. In this role, you will help maximize the value of our customer-facing products by evaluating initiatives, supporting ...

ConstructConnect

Data Scientist I

Atlanta, GA · On-site +1

Help to identify exceptions and outliers to ConstructConnect generated datasets * Acquire and ingest data from a variety of sources to extend our products and solutions (innovate) * Provide estimates ...

ConstructConnect

Data Scientist I

Atlanta, GA · On-site

Help to identify exceptions and outliers to ConstructConnect generated datasets * Acquire and ingest data from a variety of sources to extend our products and solutions (innovate) * Provide estimates ...

ConstructConnect

Customer Service Representative

Atlanta, GA · Hybrid

$15.50 - $21/hr

E-Verify Statement ConstructConnect utilizes the E-Verify program with every potential new hire. This makes it possible for us to make certain that every employee who works for ConstructConnect is ...

ConstructConnect

Product Management Intern

Atlanta, GA · On-site

The Opportunity ConstructConnect is seeking a curious, driven Product Management Intern to join our Product Management team. In this role, you'll get hands-on exposure to how we build customer-facing ...

ConstructConnect

Systems Engineer I

Atlanta, GA · On-site

E-Verify Statement ConstructConnect utilizes the E-Verify program with every potential new hire. This makes it possible for us to make certain that every employee who works for ConstructConnect is ...

ConstructConnect

Systems Engineer I

Atlanta, GA · On-site +1

E-Verify Statement ConstructConnect utilizes the E-Verify program with every potential new hire. This makes it possible for us to make certain that every employee who works for ConstructConnect is ...

ConstructConnect

Product Manager

Atlanta, GA · On-site

Embrace the agile product development process adopted by ConstructConnect: Think It! Build It! Ship It! Tweak It! * Actively participate in "design thinking" exercises to help define identified ...

ConstructConnect

Product Manager

Atlanta, GA · On-site

Embrace the agile product development process adopted by ConstructConnect: Think It! Build It! Ship It! Tweak It! * Actively participate in "design thinking" exercises to help define identified ...

ConstructConnect

Machine Learning Engineer II

Atlanta, GA · On-site

$93.80K - $128.40K/yr

Come help us accelerate AI adoption across ConstructConnect's engineering organization. As a Machine Learning Engineer II (AI Enablement), you will play a crucial role in designing, implementing, and ...

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Customer Success Manager (Mid-Market)

Customer Success Manager (Mid-Market)

ConstructConnect

Atlanta, GA • On-site, Remote

Full-time

Posted 14 days ago

Job description

Overview

This position sits within our Customer Success division which is responsible for supporting our customers at every interaction through technical support and training to create consistent high levels of customer satisfaction.

The Opportunity

The Customer Success Manager is responsible for maintaining ongoing relationships with customers after the initial purchase of ConstructConnect products. The Customer Success Manager will drive adoption, upsell/cross-sell, and retention within assigned customer accounts.  

Responsibilities

 What You'll Be Doing

 

  • Serve as the main point of contact and trusted advisory to assigned customer accounts within Contractor - Mid-Market segment.
  • Grow revenue through marketing driven and self-generated upsell and cross-sell lead generation activities.
  • Maintain established uplift and retention rates.
  • Acquire a working knowledge of ConstructConnect products, contractors' workflows, industry trends, and competitive offerings.
  • Implement customer engagement strategy including outbound communication schedule, feedback, and renewal strategies with all assigned accounts.
  • Provide demonstrations of ConstructConnect products through the use of demo engineers, as well as provide on-the-fly demonstrations as needed.
  • Partner with Onboarding Specialist and Customer Success Specialist to onboard customers and mitigate defaults and churn.
  • Solicit feedback from customers to enhance the customer experience.
  • Receive and respond to calls, tasks, and emails from customers in relation to requests, questions, and escalations. Ensuring they are handled in a timely manner and resolutions are acceptable and satisfactory to the customer.
  • Actively participate in feedback sessions, special projects such as migration and sunsetting, and ongoing enablement. This job description in no way implies that the duties listed here are the only ones that team members can be required to perform.
Qualifications

What You Bring to the Team

  • Bachelor's degree + 2 year of account management or sales experience OR associate degree and 3 years of account management or sales experience OR HS Diploma + 5 years of account management or sales experience OR 2 years of consistent at or above goals in a quota carrying ConstructConnect role.
  • Perpetually exhibits the ConstructConnect values.

Physical Demands and Work Environment:

  • The physical activities of this position include frequent sitting, telephone communication, and working on a computer for extended periods. Visual acuity is required to perform activities close to the eyes.
  • Team members are expected to maintain a dedicated and ergonomically appropriate remote workspace.
  • Team members who live within commuting distance of one of our office locations (Greater Cincinnati/Northern Kentucky or Atlanta, Georgia) are expected to work in a hybrid capacity, with regular in-office presence every Tuesday and Wednesday each week.
  • All team members must reside and perform their work within the United States.

E-Verify Statement

ConstructConnect utilizes the E-Verify program with every potential new hire. This makes it possible for us to make certain that every employee who works for ConstructConnect is eligible to work in the United States. To learn more about E-Verify you can call 1-800-255-7688 or visit their website. E-Verify is a registered trademark of the United States Department of Homeland Security.

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Employment Type: FULL_TIME

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