Computer Task Group

Overview

Job Title: Print Production Level 2

Location: Dover, DE

Job Type: Hourly Consultant

Hours: Monday to Friday 9:00am to 5:00pm

Pay: $19.00/hr

Essential Functions:

• Serve as the primary point of contact for receiving, reviewing, and electronically logging customer print production jobs.

• Perform document assembly, finishing, and production tasks according to customer specifications.

• Operate standard finishing equipment, including paper cutters, inserters, laminators, hole punchers, and binding equipment.

• Operate office and production equipment, including printers, copiers, scanners, and fax machines.

• Operate high-volume printers, copiers, folding equipment, and mail insertion equipment.

• Estimate, schedule, track, and manage incoming production jobs.

• Conduct quality inspections before, during, and after each production run to ensure accuracy and customer satisfaction.

• Sort, scan, index, and convert hardcopy and electronic documents for print and digital distribution.

• Inspect files for production issues, including fonts, image resolution, and image registration.

• Integrate variable data files into print templates and perform file/document conversions using standard software applications.

• Wrap, package, label, and ship finished products.

• Maintain production logs, reporting information, and billing records.

• Track and store completed jobs for future reuse, including file backup management.

• Apply asset tags to office equipment and update asset management databases.

• Coordinate and track moves, additions, and changes of office equipment assets at customer locations.

• Clean, maintain, and perform operator-level maintenance on office and production equipment.

• Process and distribute incoming and outgoing faxes and maintain billing records.

• Collect and submit equipment meter readings.

• Maintain inventory levels of production and office supplies and distribute supplies as needed.

• Respond to equipment issues by contacting service personnel and utilizing designated software applications.

• Provide basic training and support to customer end-users on equipment operation when required.

• Assist in developing work processes, templates, and workflow improvements.

• Lift and move materials weighing up to 50 pounds as needed.

• Troubleshoot and resolve production issues to meet delivery, output, and quality requirements.

Skills:

• Strong computer skills with proficiency in Microsoft Office Suite (Word, Excel, and PowerPoint).

• Ability to create spreadsheets, use formulas, sort and filter data, generate graphs, and import/export information.

• Experience embedding files into applications and transferring data between Microsoft Word and Excel.

• Working knowledge of web browsers, internet applications, intranet systems, and email platforms.

• Ability to locate, access, and utilize network-connected devices, drives, files, and printers.

• Proficiency in document management, data entry, file storage, and retrieval processes.

• Understanding of printer connectivity, printer configuration, and default parameter settings.

• Ability to send documents to preconfigured printers and troubleshoot basic connectivity issues.

• Basic mathematical skills, including multiplication, division, percentages, and calculations.

• Strong customer service, communication, organizational, and problem-solving skills.

• Demonstrated professionalism, business maturity, and attention to detail.

• Ability to work independently and manage multiple priorities in a production environment.

Experience:

• Minimum of one (1) year of experience in a customer service environment.

• Previous experience in print production, copy center operations, document services, mail services, or a related production environment preferred.

• Experience operating high-volume printers, copiers, and finishing equipment is highly desirable.

Education:

• High School Diploma or equivalent required.

• Post-secondary technology training or relevant technical experience required.

Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.

CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services for this role.

To Apply:

To be considered, please apply directly to this requisition using the link provided. Kindly forward this opportunity to any other interested parties. Thank you!