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What are the key skills and qualifications needed to thrive as a Laboratory Manager, and why are they important?

To thrive as a Laboratory Manager, you need a solid background in laboratory sciences, experience in lab operations, and often a relevant degree such as in biology or chemistry. Familiarity with laboratory information management systems (LIMS), safety protocols, and sometimes certifications like CLIA or ASCP are typically required. Strong leadership, problem-solving, and organizational skills help you manage teams and ensure compliance with regulatory standards. These capabilities are critical for maintaining efficient, safe, and high-quality lab environments that support accurate scientific results.

What are some common challenges faced by Laboratory Managers in maintaining regulatory compliance?

Laboratory Managers often face challenges in keeping up with evolving regulatory standards, such as OSHA, CLIA, and CAP requirements. Ensuring all staff adhere to proper documentation, safety protocols, and quality control measures can be demanding, especially in busy labs with high sample volumes. Regular training, internal audits, and staying updated on industry changes are essential to minimize risks and maintain compliance. Proactive communication and collaboration with quality assurance teams also play a key role in addressing these challenges effectively.

What does a Laboratory Manager do?

A Laboratory Manager oversees the daily operations of a laboratory, ensuring that all processes run smoothly and efficiently. Their responsibilities typically include supervising staff, managing budgets, maintaining equipment, ensuring safety protocols are followed, and ensuring compliance with regulations. They also coordinate experiments, analyze data, and act as a liaison between laboratory staff and upper management. Laboratory Managers play a critical role in maintaining the quality and accuracy of lab results while fostering a safe and productive work environment.

Are lab managers in demand?

Lab managers are in demand due to the ongoing need for oversight in research, healthcare, and industrial laboratories. They typically require strong organizational skills, knowledge of laboratory procedures, and relevant certifications, with employment prospects often tied to advancements in science and technology sectors.

What is the difference between Laboratory Manager vs Laboratory Supervisor?

AspectLaboratory ManagerLaboratory Supervisor
CredentialsTypically requires a bachelor's degree in a science or related field; often a master's or higher for advanced rolesUsually requires a bachelor's degree in a relevant science field; certifications may enhance prospects
Work EnvironmentOversees entire laboratory operations, manages staff, budgets, and complianceSupervises daily lab activities, ensures procedures are followed, and supports staff
Employer & Industry UsageCommon in research, clinical, and industrial labsFound in similar settings, often reporting to the Laboratory Manager

Laboratory Managers focus on overall lab operations, strategic planning, and compliance, while Laboratory Supervisors handle daily supervision and task management. Both roles require relevant science credentials and are essential for efficient lab functioning.

What other companies are hiring for Laboratory Manager jobs?
What are the most popular jobs at Complete Genomics?
Field Service Engineer (NGS)

Field Service Engineer (NGS)

Complete Genomics

Calgary, AB

CA$80K - CA$125K/yr

Other

Medical, Dental, Vision

Posted 3 days ago

Job description

Are you passionate about advancing genomic innovation and enabling affordable healthcare solutions for all?


Do you thrive in a fast-paced, collaborative environment where customer success and technical excellence go together?


As the Field Service Engineer, you will provide onsite and remote service and support to customers across Canada. You will ensure NGS instruments and automation systems are installed, maintained, and repaired with precision, while building strong customer relationships and contributing to technical excellence across the organization.


WHAT YOU WILL BE DOING

  • Troubleshoot, repair, and perform preventive maintenance on NGS (Next Generation Sequencing) instruments and automation machines (liquid handlers).
  • Install and/or remove instruments at customer sites according to documented procedures.
  • Build and enhance customer relationships by providing exceptional service.
  • Document service activities in CRM to track resources and metrics.
  • Manage and forecast spare part inventory.
  • Provide feedback to managers, R&D, FSE, and product management for continuous improvement.
  • Train new members on service activities when needed.
  • Follow all safety policies and procedures.
  • Perform other duties as assigned.


ABOUT YOU

  • Passion for genomics, biotechnology, and customer success.
  • Strong interpersonal and problem-solving skills.
  • Excellent written and verbal communication abilities.
  • Motivated to work independently while also collaborating with a team.
  • Effective time management and ability to handle multiple priorities.
  • Flexible and willing to travel when customers need support.


WHERE YOU WILL WORK

  • Territory: Canada (national coverage)
  • Preferred Location: Calgary or Vancouver
  • Travel: 50%+ within the assigned region; occasional international travel (U.S., China, and other locations in the Americas) for training and customer support.


WHAT YOU WILL BRING US

  • Technical expertise in installing and maintaining complex life science equipment, ideally next generation sequencers and/or automation.
  • Strong hands-on skills in optical, motion, and fluidic systems.
  • Ability to troubleshoot complex workflows and systems.
  • Experience working with diverse stakeholders across sales, service, and product development.
  • CRM and Microsoft Office proficiency.


WHAT YOUR EDUCATION LOOKS LIKE

  • Bachelor’s degree in engineering/science with 3+ years of experience; OR
  • Technical diploma in Biomedical or Electronics Engineering Technology with 5+ years of experience.
  • Prior field service and customer support experience highly preferred.


HOW WE WILL REWARD YOU

The base salary range for this position is CAD $80,000–125,000 per year.

This position is eligible for an annual performance-based bonus to recognize your contributions.


Additional rewards include:

  • Annual gym membership allowance
  • Comprehensive benefits package (through Green Shield) including:
  • Medical, Dental, and Vision Coverage
  • Paramedical Coverage
  • Long-term Disability Insurance
  • Travel Coverage
  • Complete Genomics contributes to the cost of coverage for eligible employees and dependents.


OUR COMMITMENT

Complete Genomics provides equal employment opportunity without regard to race, color, religion, sex, national origin, sexual orientation, gender identity and/or expression, age, disability, veteran or uniformed service status, or any other characteristic protected by applicable law.

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