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Description

Reporting/Department Head Practice Manager

*FLSA Status - Non-Exempt 

*EEO Category - Service Worker 

Our Mission: To improve lives by providing convenient, comprehensive, high-quality healthcare to every person in every community that we serve.

Our Vision: CCHN will maintain its position as the leading community health center in the state and become a model for all other healthcare organizations to follow.

MAJOR FUNCTION: To provide friendly, professional, and high-quality support to CompleteCare's providers within a team-based, patient-centered medical home model of care.  

ESSENTIAL RESPONSIBILITES: 

• Provide services to patients while ensuring a safe environment of care
• Reduce risks of nosocomial infections in patients, employees, and visitors
• Always embody friendly and courteous customer service with both patients and staff
• Act as an active participant in the healthcare team - working together with all levels of staff to ensure the best care possible for patients
• Work with team to meet specific healthcare performance improvement goals
• Adhere to all applicable HIPAA guidelines as to ensure confidentiality of patient information
• Problem-solve issues as they arise in a proactive and positive manner
• Organize and prioritize tasks as assigned
• Work with supervisor to plan departmental activities, evaluate data and make suggestions for improvement
• Maintains clean and orderly workspace and efficiently utilizes supplies

OTHER JOB DUTIES: 

• Manages assigned provider's schedule to ensure that we are optimizing access for our patients.
• Communicates with provider about patients to be seen
• Greets patients and escorts them to exam rooms
• Identifies patients and confirms medical records
• Schedule appointments as necessary
• Registers patients and collects all information required
• Prepares patients record for provider
• Prepares patients for exam by collecting relevant medical history, information about visits, vital signs, and instructs patients on preparation for exam procedures
• Assists provider during examination
• Selects and completes all required forms for each medical screening
• Guides patients through their visit
• Administers vaccines and completes referrals as needed
• Communicates status of the patient with other members of the healthcare team
• Assures medical charts are returned
• Properly disposes of soiled equipment and laundry and prepares regulated medical waste
• Transports and retrieves instruments safely and prepares for sterilization
• Keeps clinical area clean, orderly, and stocked with supplies
• Opens and closes clinical area according to assignment
• Assists Practice Manager, Head Nurse or Charge Nurse with other tasks and projects as required on an as-needed basis to meet the goals and objectives of the organization.
• May require lifting/assisting patients
• Position requires work with hazardous and bio-hazardous materials
• Requires walking/standing for long periods of time
• Additional job duties as assigned 

CompleteCare offers full-time and part-time employees a variety of generous benefits, including but not limited to:

• Comprehensive medical, dental, and vision insurance
• Paid time off (vacation, sick leave, and holidays)
• 401(k) retirement plan with employer matching
• Incentive program
• Life and disability insurance
• Continuing education and professional development opportunities
• Flexible Spending Accounts (FSA)
• Tuition reimbursement
• Reimbursement for licensure and certifications
• Reimbursement for CPR
• Discounted services
• Employee recognition programs
• Health Reimbursement Arrangement (HRA) via Ameriflex (covers most out-of-pocket expenses)
• Pension plan
• Cancer insurance policies
• Employee-paid life insurance - 2x annual salary, up to $150K (CCHN-paid benefit)
• AAA membership (discounted rates)
• BJ's Wholesale Club membership (discounted rates)
• Direct deposit
• Childcare reimbursement program
• Intersite travel reimbursement

The above job description is not to be construed as a complete listing of the assignments that may be given to any employee, nor are such assignments restricted to those precisely listed in the description.

EOE

Requirements

QUALIFICATIONS:

• High School diploma or equivalent. 
• Graduate of an approved Medical Assistant program
• 1 - 2 years of experience in a healthcare setting
• Experience with electronic medical records preferred
• MA certification required within 6 months of employment
• CPR certified
• Excellent communication and problem-solving skills 
• Excellent interpersonal skills and the ability to work effectively with all members of the healthcare team. 
• Commitment to professional growth and development in a dynamic, forward-thinking organization
• Demonstrated knowledge in the role of every medical emergency

The above job description is not to be construed as a complete listing of the assignments that may be given to any employee, nor are such assignments restricted to those precisely listed in the description.