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Compass Pointe Consulting

22 Compass Pointe Consulting Jobs Hiring in Springfield, VA

Compass Pointe Consulting

HVAC Mechanic

Springfield, VA · On-site

$55/hr

Job Title: HVAC Mechanic Location: Springfield, VA Working Hours: Monday - Friday (anticipate 40 hours per week). Operating hours on-site are from 6:00 AM to 6:00 PM Monday through Friday; Shifts ...

Compass Pointe Consulting

Electrician

Springfield, VA · On-site

$47 - $60/hr

Job Title: Electrician Location: Springfield, VA Working Hours: Monday - Friday (anticipate 40 hours per week). Operating hours on-site are from 6:00 AM to 6:00 PM Monday through Friday; Shifts will ...

Compass Pointe Consulting

Electrician

Springfield, VA · On-site

$55/hr

Job Title: Electrician Location: Springfield, VA Working Hours: Monday - Friday (anticipate 40 hours per week). Operating hours on-site are from 6:00 AM to 6:00 PM Monday through Friday; Shifts will ...

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Compass Pointe Consulting Jobs Information

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Infographic showing various job openings at Compass Pointe Consulting in Springfield, VA as of August 2026, with employment types broken down into 62% Full Time, and 38% Contract. Highlights an 87% Physical, and 13% Remote job distribution.

Service Desk Technician (Tier 1)

Compass Pointe Consulting

Washington, DC

$30 - $37.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 13 days ago

Job description

Serve as the initial point of contact and resolution for IT related incidents and requests. Accept and document customer reports of incidents and service requests through telephone, voicemail, email, self-service portal, instant messaging/chat, and personal visits to the Service Desk. Interface directly with supported end-users to provide hardware, software, and network problem resolution. Clearly and professionally communicate via phone, email, and instant messaging/chat with end users and technicians. Troubleshoot, document, track, resolve, and report on incidents and requests using the ITSM. Must have technical understanding of the technical environment, including applications, operating systems, machine configurations, and networked devices. Experience troubleshooting core services (file, email, print, web, applications, and network). Escalate ticket to the appropriate support organization when the ticket cannot be resolved by the Service Desk.
Qualifications:
  • Requires a high school diploma/GED and a minimum of three years of experience. Formal technical training and/or further education (AA or BS) are a plus and may be substituted for some experience requirements.
  • Required experience includes support of standard office computing equipment (PC’s, laptops, tablets, mobile devices, printers), operating systems (e.g., Windows 10 & 11, macOS, iOS, Android), Microsoft Office Suite/O365, standard business software applications, remote access tools (e.g., Cisco AnyConnect), VPN and secure remote connectivity (RSA SecurID), Active Directory, and work on a service desk.
  • Must have experience with Mobile Device Management (MDM) tools such as JAMF, Apple Business Manager (ABM), Workspace ONE, or Intune.
  • Must have foundational understanding of physical, network, and application layers; familiarity with TCP/IP tools and protocol commands to resolve technical issues.
  • ITSM ticketing system experience required, BMC Helix experience is preferred.
  • Ability to communicate orally and in writing.
  • Must have a positive and patient customer service attitude.
  • Must be able to work independently and within a team in a fast-paced environment.
  • Must obtain an agency public trust suitability determination prior to start date.
  • Experience supporting a mid-sized Federal agency enterprise is a plus.
  • Relevant certifications such as A+, HDI, ITIL 4, and M365 are preferred, but not required.

We offer Medical, Dental, Vision, Basic Life, Short-Term Disability, Accident, Term Life, Whole Life, and 401k for all W2 Consultants. A benefit overview will be provided a