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56 Cnm Jobs Hiring in Rio Rancho, NM

CNM

Work Study/CNM TLCc/Main

Albuquerque, NM · On-site

$15/hr

Compensation $15.00 *You must be receiving financial aid and meet the eligibility requirements to apply.* Limited Term End Date 6-30-2028 Position Summary Serves as the first contact for the ...

CNM

Student Success Navigator

Albuquerque, NM · On-site

$20.48 - $25.63/hr

Represents CNM and programs at public events, sometimes working outside the department's regular hours. * Participates on committees and performs other duties as assigned. * Performs other related ...

CNM LLP

Student Ambassador

Albuquerque, NM · On-site

$15/hr

Subject to the requirements of the Health Insurance Portability and Accountability Act of 1996 and College's HIPAA Privacy and Security policies and procedures, assisting the CNM health plan with day ...

CNM LLP

Transfer Content Specialist

Albuquerque, NM · On-site

$48K - $60K/yr

E06 Position Summary The Transfer Content Specialist works under limited supervision with department partners across CNM campuses to promote the College's mission. This position develops and provides ...

CNM LLP

Groundskeeper N1-Montoya Campus

Albuquerque, NM · On-site

$15.05 - $18.41/hr

... CNM campuses. • Establishes and maintains constructive and cooperative interpersonal relationships with staff, peers, supervisors, or managers in the work unit and other departments, as well as ...

CNM LLP

Technical Trainer

Albuquerque, NM · On-site

$48K - $60K/yr

Compensation $48,007 - $60,008 Limited Term End Date 12-31-2027 Position Summary The Technical Trainer at Central New Mexico Community College (CNM) is responsible for developing and delivering both ...

CNM LLP

Groundskeeper Main Campus

Albuquerque, NM · On-site

$15.05 - $18.41/hr

... CNM campuses. • Establishes and maintains constructive and cooperative interpersonal relationships with staff, peers, supervisors, or managers in the work unit and other departments, as well as ...

CNM LLP

Work Study/CNM TLCc/Main

Albuquerque, NM · On-site

$15/hr

Compensation $15.00 *You must be receiving financial aid and meet the eligibility requirements to apply.* Limited Term End Date 6-30-2028 Position Summary Serves as the first contact for the ...

CNM LLP

Student Success Navigator

Albuquerque, NM · On-site

$20.48 - $25.63/hr

Represents CNM and programs at public events, sometimes working outside the department's regular hours. * Participates on committees and performs other duties as assigned. * Performs other related ...

CNM LLP

Learner Success Supervisor

Albuquerque, NM · On-site

$20.48 - $25.63/hr

Compensation $20.48 - $25.63 Limited Term End Date 12-31-2027 Position Summary The Enrollment Services Supervisor oversees the daily operations of the enrollment services department within CNM. They ...

CNM LLP

TRIO Administrator Coordinator

Albuquerque, NM · On-site

$18.22 - $22.79/hr

... CNM. You will serve as the primary point of operational and administrative contact for internal and external constituencies. The Administrative Coordinator handles complex and confidential issues ...

CNM LLP

Culinary Lab Specialist

Albuquerque, NM · On-site

$20.48 - $25.63/hr

... CNM organization. Duties & Responsibilities * Coordinates, sets up, runs, and cleans labs for credit and non-credit courses and events, ensuring safe, clean, and secure labs and equipment in ...

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Infographic showing various job openings at Cnm in Rio Rancho, NM as of August 2026, with employment types broken down into 80% Full Time, and 20% Part Time. Highlights an 100% Physical job distribution.

Contact Center Information Specialist

CNM LLP

Albuquerque, NM • On-site

$15.05 - $18.41/hr

Full-time

Re-posted 7 days ago

Job description

Compensation:
$15.05 - $18.41
Compensation Type:
Hourly
Employment Type:
Regular
Grade:
NE02
Position Summary
The Contact Center Information Specialist I is responsible for providing accurate and timely information to customers through various communication channels, such as phone, email, or chat. This role focuses on promptly resolving inquiries and issues raised by students, staff, faculty, and external customers on a first-contact basis. The Information Specialist I serves as a vital resource for individuals seeking information, guidance, or support related to both internal and external programs, resources, and services offered by CNM. This position maintains customer databases, update records, and collaborate with other departments to address customer needs effectively.
Duties & Responsibilities
  • Answers main phone line as college phone operators and responds to incoming calls with accurate information.
  • Directs phone calls to various Student Success departments and college divisions including Financial Services Cashier, Bookstore, Learning Center, Testing Center, Center of Workforce Development, and Adult Basic Education.
  • Ensures customers needing assistance in the disability resource center are transferred directly to a representative.
  • Informs customers about student resources, college events, programs, campus locations, housing, and social support services.
  • Directs customers through web-based tutorials to appropriate program staff and assists with CNM website navigation.
  • Interacts, assists, and communicates with customers online through instant chats, email responses, and teams chat, utilizing MS SharePoint and other communication tools.
  • Explains financial aid programs, scholarships, processes, and provides disbursement information to students and parents.
  • Provides assistance and information about financial need, indebtedness, and responsibilities associated with obtaining grants, loans, and scholarships.
  • Assists students with registration activities, residency information, and online services.
  • Screens and assists students in scheduling appointments for advisors, counselors, financial aid, and other division staff.
  • Initiates outbound call campaigns to improve student experience and support enrollment strategy.
  • Performs administrative support functions, including updating database records, completing online forms, and preparing reports using customer relations management, Banner student system, and Argos.
  • Maintains knowledge of institutional and community-based programs, resources, and support services.
  • Serves as an information resource related to Contact Center operations, systems, and programs, and participates in departmental and division meetings, quality improvement programs, and institutional initiatives.
  • Reviews and delivers accurate information regarding student scholarship applications and supports students in financial aid programs.
  • Provides direction and assistance to students by supporting the One-Stop.
  • Guides prospective students in completing admission documents and refers them to appropriate college personnel.
  • Collaborates with Financial Aid department, Financial Services Cashier, and Enrollment Services on various matters.
  • Attends regular training sessions, reports suspicious behavior, and assists with campus events and special projects.
  • Conducts college business professionally and ethically, communicating effectively with students, employees, faculty, and the general public.
  • Performs other related duties as assigned.

Minimum Qualifications:
  • High school diploma or equivalent AND Call center experience
  • Upon successful completion of Contact Center Information Specialist Certifications and one (1) year in a Contact Center Information Specialist role with the college, Contact Information Specialist employees are automatically considered for reclassification into a Contact Center Information Specialist II position.

  • Best Consideration 07/18/26
  • Preference: Bilingual English and Spanish
  • Shift Monday-Thursday 10 am- 7 pm Friday 8 am- 5 pm

EEO STATEMENT:
As an EEO employer, Central New Mexico Community College will not discriminate in our employment practices based on an applicant's race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, serious medical condition or status as a protected veteran or spousal affiliation. Central New Mexico Community College hires only U.S. citizens and individuals lawfully authorized to work in the U.S.

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