City of Reno

Description Join the City of Reno and become part of an amazing team that strives every day to make our community a place we are all proud to call home. Are you calm under pressure, quick to think, and passionate about serving your community. As a Public Safety Dispatcher I, you'll be the vital first point of contact during emergencies, making a real difference when people need help most.

The ideal candidate will, under general supervision, receive, evaluate, prioritize, and dispatch emergency and non-emergency calls for service, ensuring first responders receive the critical information needed to protect lives and property. The incumbent will operate advanced communications technology including radio systems, multi-line telephones, TDD, telephony, and multiple computer-aided dispatch systems to provide fast, accurate, and compassionate service in a dynamic, fast-paced environment. We currently have multiple vacancies in the Public Safety Dispatch Department in which hiring will begin immediately following the close of this recruitment.

This recruitment will also establish a list for future vacancies, which will be filled as they occur. This is an open competitive opportunity for all qualified applicants. The City of Reno is committed to providing equal employment opportunities to everyone.

This commitment is an integral part of our efforts to ensure that we have a diverse and representative workforce that serves the community of Reno. Examples of Essential Functions Receive, evaluate and prioritize emergency and non-emergency police, fire, medical, and rescue calls for service; determine nature, location and pertinent details of incidents and dispatching of field units to situations as necessary for multiple public safety agencies in the area. Operate a variety of emergency dispatch and communications equipment including a Next Generation E911 (NG911) telephony system, an 800 MHz radio system, a Public Safety Computer Aided Dispatch (CAD) system and general office equipment; enter pertinent information regarding calls for service into various computer systems, according to established procedures and guidelines.

Maintain awareness of field unit activities within the computer aided dispatch (CAD) and manual card systems; communicate with field units through radios in accordance with Federal Communications Commission (FCC) regulations; maintain status and location of units. Coordinate the receipt of both emergency and non-emergency calls and relay information and assistance with other law enforcement, fire, medical, and other emergency response agencies as required. Evaluate the nature and severity of the calling party's situation to assist in determining call priority and necessary responding equipment.

Simultaneously respond to multiple emergencies on multiple radio channels from various public safety agencies, including law enforcement, fire, and emergency medical services. Retrieve and enter information from local, state and federal computer networks regarding wanted persons, stolen property, vehicle registration, stolen vehicles and other related information; relay information to field units. Maintain accurate and complete logs and records of all activities and calls that are received and dispatched.

Perform a variety of functions related to public safety dispatch operations. Perform related duties as required. Minimum Qualifications The following qualifications must be met by applicants at the time of application.

Education: Completion of a high school diploma or the equivalent. Additional Information: PLEASE READ THE IMPORTANT STATEMENTS BELOW ABOUT THIS POSITION The City of Reno Public Safety Dispatchers are the lifeline that connects the community to emergency and public safety services Dispatchers routinely handle phone situations that are exciting, challenging, violent, alarming, and emotionally charged-including conflict, anger, happiness, and relief-all under emergency circumstances and strict deadlines. This role requires the ability to support victims, survivors, and witnesses of emergencies and crimes with compassion, while gathering and documenting essential information accurately, even when callers are experiencing distress or intense emotions.

This position is entrusted with highly confidential information regarding emergency situations and details, supporting both callers and public safety personnel in real time as incidents unfold. Dispatchers must remain calm, focused, and organized, able to instantly recall and relay critical information to keep all parties informed throughout rapidly evolving situations. Calls handled by dispatchers can range from exciting and challenging to violent, alarming, and emotionally charged-often involving conflict, distress, anger, happiness, and relief-all under emergency circumstances and strict deadlines.

Compassion, composure, and emotional intelligence are essential for managing these dynamic interactions. The role requires working varying shifts, including weekends and holidays year-round, with overtime as needed. Candidates must be fully prepared to commit to these demanding conditions.

Success in this position depends on excellent interpersonal, customer service, organizational, coping, diplomacy, teamwork, tact, compassion, and patience skills. Only apply if you are confident in your ability to thrive in a fast-paced, high-stakes environment. **Bilingual candidates are strongly encouraged to apply.** Supplemental Information To Apply: Please submit your application and all additional information/documentation requested online at www.reno.gov/jobs by August 30, 2026, at 11:59 p.m

PT. If a computer or mobile device is not available to you, suggested locations to submit an online application include: Reno City Hall 2nd-floor computer kiosk or the Civil Service Office, or any Nevada Job Connect location, local libraries, or educational facilities. If you are having difficulty logging into your governmentjobs.com profile, please call the applicant support line at 855-524-5627

Application Preparation: A complete application is required, including detailed work experience and education. Resumes may be submitted as supplemental information but will not be reviewed when determining minimum qualifications. Examination Process: Applicants must meet the minimum qualifications and pass the examination for this position to be eligible for hire.

The examination will consist of a performance evaluation that will include modules on typing, data entry, decision-making, and other related areas weighted at 100%. Performance Evaluation Details: Qualified applicants will be invited to participate in an online performance evaluation once the recruitment has closed. These tests will be self-administered with no proctor, which means candidates will be able to complete them online at their convenience during the designated testing window.

The instructions and guidelines will be emailed to qualified applicants after the recruitment closes on August 30, 2026. Please make sure to check for emails around this time, including your spam folder so that you do not miss this testing opportunity. All assessments must be completed within the designated testing window to move forward in the hiring process.

Notification: Applicants are notified by email of their examination results. Applicants who do not meet the minimum qualifications will also be notified. We highly recommend opting in to receive text message notifications.

Follow-up text messages may include updates about your application, next steps, and interviews. If you haven't opted in before, the option will appear before you submit your application. If you've previously opted in or out, you can update your choice anytime in account settings in your governmentjobs.com profile

Testing Accommodation: We strive to ensure equal access for all individuals. If you require accommodations due to a disability, we encourage you to inform the Chief Examiner by the closing date of this announcement. Your request will be handled with confidentiality and respect.

Contact Information: Reports (Rule XV, Section 2) Applicants are responsible for keeping the Reno Civil Service Commission informed of their current contact information, including phone number, email, and mailing address. Employee/Veteran Preference in the Event of Tie Scores: Open Competitive Examination (Rule VII, Section 7): In the event of tie scores, candidates will be provided a rank preference in the following order: City of Reno classified employees who are veterans City of Reno classified employees who are not veterans City of Reno non-classified employees and external candidates who are veterans This preference is only used to break ties. Proof of honorable discharge must be submitted with the application.

Appointment and Certification: Appointments to positions in the City's Civil Service system are made on the basis of examination. Scores resulting from a competitive examination are used in determining a person's rank on an eligible register. The department may hire any of the persons referred.

The names of those persons not hired may be considered when the next vacancy occurs, for as long as that register is viable. Probationary Period: Certification of Eligibles, Appointments, and Probation (Rule VII, Section 12) Classified employees who are newly hired, promoted, reclassified, transferred, or who voluntarily demote to a lower position are subject to a probation period. The only exception is if an employee chooses to voluntarily demote back to the exact job they previously held within 24 months of being promoted.

Questions and Updates: Questions about the information on this announcement and updates to application information should be directed to Civil Service at (775) 334-2223 or civilservice@reno.gov. The City of Reno is an equal opportunity employer. Recruitment, hiring, assignment, training, compensation, promotion, retention, and disciplinary decisions will be made without regard to race, color, religion, creed, national origin, sex, sexual orientation, gender identity, gender expression, age, pregnancy, physical or mental disability, genetic information, veteran status, political affiliation, membership in an employee association, or any other protected class status applicable under federal or state law or City Charter.