E-Commerce Associate
Job Summary
Hiland's Cigars is seeking a motivated and dependable E-Commerce Associate to support our online retail operations. This position is responsible for providing excellent customer service, assisting customers over the phone, and performing basic administrative and computer-related tasks. The ideal candidate is organized, customer-focused, and comfortable working in a fast-paced environment.
Responsibilities
- Answer incoming customer service calls and assist customers with orders, product questions, and general inquiries.
- Provide professional and courteous support over the phone and through email.
- Process and update customer information as needed.
- Assist with order management and basic e-commerce operations.
- Enter and maintain data in spreadsheets and company systems.
- Monitor and respond to customer concerns in a timely manner.
- Work with team members to resolve customer issues and improve the customer experience.
- Perform general administrative duties as assigned.
Qualifications
- Strong communication and customer service skills.
- Comfortable speaking with customers over the phone.
- Basic knowledge of computers and common computer processes.
- Ability to use spreadsheets and data sheets (Microsoft Excel or Google Sheets).
- Strong attention to detail and organizational skills.
- Ability to multitask and work efficiently in a fast-paced environment.
- Reliable attendance and a positive attitude.
- Previous customer service or e-commerce experience is preferred but not required.
Requirements
- High school diploma or equivalent.
- Basic computer proficiency, including email, internet navigation, and data entry.
- Ability to learn new software and systems quickly.
- Ability to work independently and as part of a team.
Benefits
- Competitive pay based on experience.
- Employee discounts.
- Opportunities for growth within the company.
- Friendly and team-oriented work environment.
Company Description
Hiland’s Cigars is rooted in a rich history of over 50 years of tobacco and cigars. Our family-owned and operated shop works day and night to help our customers get the best deals online. Our commitment to delivering great customer service, fast shipping, and a huge selection of the world’s finest cigars.