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Choice Bank
Choice Bank

50 Choice Bank Customer Service Representative Jobs Hiring Near You

Choice Bank

Candidate Pipeline

Fargo, ND · On-site

Choice is #PeopleFirst, banking second. People don't need just another bank. People need to be ... We can use our diversity to fuel creativity and innovation and bring us closer to our customers and ...

Choice Bank

Lead Data Architect

Golden Valley, MN · On-site

Preferred Experience * Financial services or banking industry experience. * Experience with ... to our customers and the communities we serve. Be welcome at Choice. We can see you here.

Choice Bank

Lead Data Architect

Golden Valley, MN · On-site

$110K - $194K/yr

Preferred Experience * Financial services or banking industry experience. * Experience with ... to our customers and the communities we serve. Be welcome at Choice. We can see you here.

Choice Bank

Accounting Analyst

Bloomington, MN · On-site

$62K - $81K/yr

... a Service relationships. Positions within this job family are responsible for ensuring BaaS ... Choice is #PeopleFirst, banking second. People don't need just another bank. People need to be ...

Choice Bank

Accounting Analyst

Bloomington, MN · On-site

$50K - $89K/yr

... a Service relationships. Positions within this job family are responsible for ensuring BaaS ... Choice is #PeopleFirst, banking second. People don't need just another bank. People need to be ...

Choice Bank

Card Network Ops Specialist III

West Fargo, ND · On-site

$37K - $66K/yr

... Service (BaaS) partners, processors, and internal stakeholders. This role serves as a primary ... Choice is #PeopleFirst, banking second. People don't need just another bank. People need to be ...

Choice Bank

Lead Data Architect

Golden Valley, MN · On-site

Preferred Experience * Financial services or banking industry experience. * Experience with ... to our customers and the communities we serve. Be welcome at Choice. We can see you here.

Choice Bank

Treasury Manager

Fargo, ND · On-site

Choice is #PeopleFirst, banking second. People don't need just another bank. People need to be ... We can use our diversity to fuel creativity and innovation and bring us closer to our customers and ...

Choice Bank

Accounting Analyst

Bloomington, MN · On-site

$62K - $81K/yr

... a Service relationships. Positions within this job family are responsible for ensuring BaaS ... Choice is #PeopleFirst, banking second. People don't need just another bank. People need to be ...

Choice Bank

Software Engineer II

Fargo, ND · On-site

Choice is #PeopleFirst, banking second. People don't need just another bank. People need to be ... We can use our diversity to fuel creativity and innovation and bring us closer to our customers and ...

Choice Bank

Treasury Manager

Fargo, ND · On-site

Choice is #PeopleFirst, banking second. People don't need just another bank. People need to be ... We can use our diversity to fuel creativity and innovation and bring us closer to our customers and ...

Choice Bank

Treasury Manager

Fargo, ND · On-site

$90K - $159K/yr

Choice is #PeopleFirst, banking second. People don't need just another bank. People need to be ... We can use our diversity to fuel creativity and innovation and bring us closer to our customers and ...

Choice Bank

Software Engineer II

Fargo, ND · On-site

Choice is #PeopleFirst, banking second. People don't need just another bank. People need to be ... We can use our diversity to fuel creativity and innovation and bring us closer to our customers and ...

Choice Bank

Software Engineer II

Fargo, ND · On-site

$95K - $131K/yr

Choice is #PeopleFirst, banking second. People don't need just another bank. People need to be ... We can use our diversity to fuel creativity and innovation and bring us closer to our customers and ...

Choice Bank

Endpoint Automation Engineer

Golden Valley, MN · On-site

$50K - $89K/yr

Choice is #PeopleFirst, banking second. People don't need just another bank. People need to be ... We can use our diversity to fuel creativity and innovation and bring us closer to our customers and ...

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Infographic showing various Customer Service Representative job openings at Choice Bank in the United States as of August 2026, with employment types broken down into 94% Full Time, and 6% Part Time. Highlights an 100% Physical job distribution.

Financial Intelligence Unit Director

Choice Bank

Golden Valley, MN • On-site

$110K - $194K/yr

Full-time

Re-posted 4 days ago

Job description

Job Type
Full-time
Description
The Financial Intelligence Unit leaders lead a team of analysts responsible for managing the transaction monitoring processes within the core bank or Baas (Banking as a Service) function. This includes ensuring compliance with regulatory requirements and mitigating risks related to money laundering, fraud and other financial crimes.
  • Set FIU strategy and multi-year roadmap (people, process, technology) across the enterprise and BaaS partners; align to risk appetite and regulatory expectations.
  • Own FIU policy, standards, and control design; ensure comprehensive coverage of money-laundering, sanctions-adjacent, and fraud typologies; oversee remediation of exam/audit findings.
  • Chair FIU operational governance (KPI/KRI review, capacity planning, issue management); sponsor automation and case-management enhancements.
  • Provide executive oversight of SAR program (quality, timeliness, law-enforcement partnerships, information sharing under 314(b)); ensure high-impact case handling and reputational risk escalation.
  • Lead model/monitoring effectiveness reviews with Compliance, Risk, and Model Risk; prioritize and approve scenario tuning and data quality initiatives.
  • Build and manage budget (headcount, systems, training); justify investments with risk-reduction and efficiency outcomes.
  • Represent FIU in internal risk committees and with external regulators/examiners; deliver clear updates on risk themes and corrective actions.
  • Develop leader-of-leaders bench; drive culture, engagement, and recognition for a distributed FIU team.
  • Performs other duties and special projects as needed to support objectives and ensure smooth day-to-day operations. Demonstrates flexibility in responding to changing priorities and organizational needs.
  • Conduct regular one-on-ones to align cultural & business objectives, prioritize the most important work and coach to high performance.
  • Facilitate execution through effective situational leadership tools.
  • Support engagement and action by listening to team member feedback - what's working, what's not - support them in initiating and executing positive changes and provided them with adequate resources.
  • Support in the team members professional and personal.
  • Catch team members being approximately right through timely, individualized recognition.
  • Promote collaboration and face to face interaction.

Requirements
  • 8-10+ years in FIU/BSA/AML or Financial Crimes; ~4+ years leading leaders and complex programs.
  • Bachelor's required; ACAMS (or equivalent) preferred; advanced degree or specialized certifications (e.g., CFCS, CFE) a plus.
  • Proficiency in TM platforms (i.e. Verafin, EY Cognitive Investigator) and reporting; able to sponsor analytics/automation initiatives and interpret model performance.
  • Expert command of BSA/AML program elements, exam/audit protocols, and stakeholder management; demonstrated strategic planning and budget ownership.

Travel Requirement
This position requires some travel to support business needs, including team collaboration, internal trainings, and cross-functional initiatives. The frequency and duration of travel will vary based on organizational priorities and team needs.
Cultural Alignment
Choice is #PeopleFirst, banking second.
People don't need just another bank. People need to be supported by a team of trusted partners who will get to know them and their business, understand their challenges, discover their dreams, and recognize the success in bringing people and banking together in our communities.
In contributing to our culture, Choice team members are guided by our core values.
  • Embrace change and encourage innovation.
  • Know when to ask for help and know when to offer help.
  • Better the places we live.
  • Work hard. Do the right thing. Have a little fun.

Our vision of Diversity at Choice is supported by our #PeopleFirst mission and our core values.
Being #PeopleFirst means that Choice is committed to focusing attention and resources towards creating an environment where everyone feels respected and valued and can do their best work. Doing the right thing means encouraging employees to share their experiences and ideas, and to bring their whole authentic selves to work. Together, we can build an inclusive culture that seeks out, supports, and celebrates diverse voices. We can use our diversity to fuel creativity and innovation and bring us closer to our customers and the communities we serve. Be welcome at Choice. We can see you here.
Disclosure
This job description is intended to describe the general content of, and requirements for, the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements. All requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a significant risk to the health and safety of themselves or other employees.
All employment at Choice Financial Group is "at will" employment. This position description does not create an employment contract, implied or otherwise.
The base salary for this role is listed below. This pay range is posted to comply with wage transparency laws. The base salary may vary based on skill, ability, knowledge, experience, and geographic location. Full-time employees are also eligible for a competitive bonus and benefits package.
Salary Description
$110,170 - $194,423

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