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55 Checkr Customer Support Specialist Jobs Hiring Near You

Customer Support Specialist

Nashville, TN · On-site

$17.50 - $23.50/hr

Within Checkr, Truework operates independently, allowing rapid iteration while also being able to ... As a Customer Support Specialist, you'll be on the front lines of delivering timely, empathetic ...

Customer Support Specialist

Nashville, TN · On-site

$16.83 - $21.16/hr

About Checkr Checkr is building the data platform to power safe and fair decisions. Over 140,000 ... As a Customer Support Specialist, you'll be on the front lines of delivering timely, empathetic ...

Checkr is recognized on Forbes Cloud 100 2025 List and is a Y Combinator 2024 Breakthrough Company ... Collaborate cross-functionally with Customer Support, Quality, and other teams to escalate complex ...

Checkr is recognized on Forbes Cloud 100 2025 List and is a Y Combinator 2024 Breakthrough Company ... Collaborate cross-functionally with Customer Support, Quality, and other teams to escalate complex ...

Operations Outreach Specialist

Nashville, TN · On-site

$16.83 - $21.16/hr

About Checkr Checkr is building the data platform to power safe and fair decisions. Over 140,000 ... Collaborate cross-functionally with Customer Support, Quality, and other teams to escalate complex ...

... and intense customer focus. Within Checkr, Truework operates independently, allowing rapid ... Collaborate cross-functionally with Customer Support, Quality, and other teams to escalate complex ...

Director of Customer Success

Denver, CO · On-site

$233K - $274K/yr

About Checkr Checkr is building the data platform to power safe and fair decisions. Over 140,000 ... Partner with Sales, Account Management, Product, Engineering, Support, and Executive teams to ...

Staff Data Engineer

Denver, CO · On-site

$224K - $264K/yr

About Checkr Checkr is building the data platform to power safe and fair decisions. Over 140,000 ... Customers include Uber, Pennymac, Airbnb, Doordash, and Anthropic. We're a team that thrives on ...

Software Engineer

Denver, CO · On-site

$150K - $176K/yr

About Checkr Checkr is building the data platform to power safe and fair decisions. Over 140,000 ... Customers include Uber, Pennymac, Airbnb, Doordash, and Anthropic. We're a team that thrives on ...

About the team/role As a Director of Checkr's Strategic Customer Success team, you will lead a team ... Partner with Sales, Account Management, Product, Engineering, Support, and Executive teams to ...

About Checkr Checkr is building the data platform to power safe and fair decisions. Over 140,000 ... Inform buy vs build decisions, supporting broad business strategy * Deeply understand customer ...

Solutions Engineer

Denver, CO · On-site

$137K - $161K/yr

... Checkr are experienced problem solvers with a background in Solutions Engineering, Sales, Customer ... You will be responsible for providing pre-sales support for our most valuable prospects and ...

... Checkr's background check platform directly into the HR tech stacks of our customers. With 200 ... support API development and integrations * Experience building scalable systems with automated ...

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Customer Support Specialist

Checkr

Nashville, TN • On-site

$17.50 - $23.50/hr

Full-time

Re-posted 9 days ago


Job description

About the team/role

Truework, recently acquired by Checkr, provides access to crucial employment and income information needed for mortgage loans, apartment rentals, background checks and more. We are disrupting a $5B+ industry, dominated by legacy incumbents, with a better product and intense customer focus. Within Checkr, Truework operates independently, allowing rapid iteration while also being able to leverage the strengths and assets from our core business. Think of it like joining a startup within a startup!

The Customer Support team at Truework plays a pivotal role in ensuring a seamless experience for our users. As a Customer Support Specialist, you'll be on the front lines of delivering timely, empathetic, and high-quality support to a diverse customer base across multiple channels. You will be instrumental in upholding our values of trust, safety, and transparency by resolving issues with professionalism, technical precision, and care.

What you'll do

  • Deliver exceptional customer support via phone, email, and chat, maintaining high standards of empathy, clarity, and professionalism
  • Troubleshoot complex technical and procedural issues with speed and accuracy, escalating when appropriate
  • Handle a high volume of inbound inquiries with excellent prioritization, time management, and attention to detail
  • Engage in proactive outreach and thoughtful follow-up to prevent recurring issues and enhance customer satisfaction
  • Contribute to knowledge base content and process improvement by identifying support trends and customer pain points
  • Collaborate cross-functionally with product, operations, and engineering teams to provide feedback and improve the customer journey

What you bring

  • 1+ years of customer support experience in a high-volume environment such as a contact center, SaaS platform, or startup
  • Exceptional verbal and written communication skills with strong active listening and reading comprehension
  • Proven ability to troubleshoot software and hardware issues using multiple platforms and tools
  • High proficiency in multitasking and working across systems simultaneously without sacrificing accuracy
  • Demonstrated resilience, self-management, and commitment to continuous learning and improvement
  • An A-player mindset with a strong bias for action: you raise the bar, move with urgency, stay resilient through ambiguity, and take ownership to deliver meaningful outcomes