21 Chargepoint Customer Support Executive Jobs Hiring Near You

Reports To

Vice President, Sales - Public, Fleet & Auto

What You Will Be Doing

This role owns two connected functions: strategic account management for a portfolio of top-tier public charging accounts (quota carrying), and segment blueprint creation - structured, evidence-based playbooks for each priority public charging segment (CPOs of all types & Retail and Destination) that capture customer economics, procurement behavior, technical requirements, and competitive dynamics. The blueprints are not a static reference document - they are the primary mechanism for feeding validated, field-tested segment intelligence into Product, Policy, R&D, and Marketing, so those functions build roadmap, positioning, and regulatory strategy around real account behavior rather than assumption. The person in this seat reports to the Vice President of Sales, North America and acts as the connective tissue between account-level reality and company-level decisions.

What You Will Bring to ChargePoint

Segment Blueprint Creation

• Build and own segment-specific blueprints (CPO & Retail) that document customer economics, procurement patterns, technical/product requirements, and competitive positioning within each segment
• Translate blueprint findings into structured inputs for four functions: Product (feature and roadmap priorities), Policy (regulatory and incentive positioning), R&D (technical requirements), and Marketing (positioning and messaging). Own this as a standing feedback loop with defined cadence, not a one-time handoff
• Generate new growth with major market movers within each sub-segment
• Maintain and refresh blueprints against market, competitive, and policy shifts; define and track KPIs that indicate segment traction and blueprint accuracy

Strategic Account Management

• Own relationships for a portfolio of top-tier public charging accounts; be the primary point of accountability for account health, growth, and retention
• Lead negotiation and contract structuring for major, complex, multi-year agreements
• Drive footprint expansion within key public charging accounts, deepening existing relationships to secure large, repeat business
• Coordinate cross-functional pursuit teams (sales, marketing, legal, finance, product) on major RFPs and large bids, using blueprint data to sharpen proposal strategy

Cross-Functional Enablement

• Act as the primary conduit from account and field intelligence into Product, Policy, R&D, and Marketing - accountable for ensuring blueprint insight measurably changes what gets built, priced, and messaged, not just that it gets reported
• Provide business case analysis, financial modeling, and ROI assessments to support major pursuits and investment decisions
• Track performance of segment strategies against plan; adjust blueprints and account plans as the market evolves

Requirements

• Bachelor's degree in Business, Economics, Engineering, or a related field; MBA a plus
• 10-15 years of experience in business development, strategic account management, or strategic planning, with at least 5 years managing multi-regional field sales teams; EV, energy, or technology sector background required, with public charging market exposure strongly preferred
• Skilled at building executive-ready presentations (PowerPoint) that translate complex data into clear narratives for internal and external stakeholder
• Comfortable leveraging AI and automation tools to accelerate research, analysis, and content development
• Strong analytical and financial modeling skills
• Track record of building and managing top-tier commercial relationships, and of translating account-level insight into cross-functional influence with Product, Policy, R&D, and Marketing
• Ability to think strategically and act operationally - able to convert high-level goals into segment blueprints and account plans that other functions can act on directly
• Proficiency in market research, data analysis, and presenting findings to internal stakeholders and leadership
• In-depth understanding of the e-mobility industry, public charging infrastructure, and energy markets highly preferred
• Willingness to travel domestically as business needs require
  

Location

Atlanta, Los Angeles, Campbell, Phoenix