29 Casa Customer Service Representative Jobs Hiring Near You

WE ARE CASA & CASA IN ACTION SYNOPSIS:
We Are CASA’s mission is to create a more just society by building power and improving the quality of life in working-class: Black, Latino/a/e, Afro-descendent, Indigenous, and Immigrant Communities. Our vision is rooted in the collective power of our community, our inclusive, permanent, member-led movement radically transforms communities and systems to ensure the needs, dreams, and aspirations of members are fully met as we strive for justice and full liberation at home and in solidarity with others across the world. We Are CASA has a sister organization, CASA in Action, a separate, but related, nonprofit organization that is exempt from federal income tax under section 501(c)(4) of the Internal Revenue Code.  Although We Are CASA and CASA in Action share a common goal of supporting immigrants and low-income people in Maryland, Pennsylvania, Virginia, and Georgia, they are separate organizations with their own board of directors.  A set of employees at the two organizations, including the person filling this position, shares their time between the two organizations. This has no effect on salary or benefits.
DEPARTMENT SYNOPSIS:
The Health and Human Services Department responds to the needs of low-income Latinos and other immigrants and their families, utilizing service provision models that promote building the power of the immigrant community.   This includes community education to prevent problems and build on community interest and assets, and working to impact trends that negatively affect low-income Latinos and other immigrants. The Health and Human Services Department includes the Health Promotion and Community Access, Legal, and Immigrant Integration programs.
POSITION SUMMARY:
Contributes to developing the database of health and human services available to the target population and disseminates this information among the population through We Are CASA’s Bilingual Health Information Hotline. The Health Information Specialist will also contribute to the assessment of actual access to health care services through interviews to clients served by the Hotline.
ESSENTIAL RESPONSIBILITIES:

• Maintains an up-to-date referral database and will make relevant additions to it in response to needs of the target population. 
• In coordination with Manager, works on promoting the Information Hotline via direct outreach, advertisements, networking and printed media. 
• Incorporates into database the basic caller demographics, reasons for calling and referrals provided. 

• Provides information and referrals as well as navigational assistance to callers as well as walk-in members

• Contributes to an ongoing assessment of actual access to health and human services for our target population. This includes, but is not limited to, information on Medicare and Medicaid eligibility.
• Maintain a 24-hour maximum response time for all callers who leave voicemails, coordinate access to voicemails with other team members when out on leave.
• Submits aggregate data report of Hotline calls and walk in services  provided to supervisor.
• Participates actively in the annual planning process, including developing and executing individual work plans, evaluating and providing feedback on plans as the year progresses
• Participates in program meetings, planning and evaluation
• Participation in We Are CASA actions, mobilizations and events as needed and required
• Provide quality customer service, interactions and responses to all members, partner organizations, vendors, visitor, callers and any other individual or organization you may encounter in your role with We Are CASA. 
• Understand and promote We Are CASA membership and services
• Maintain a positive attitude 
• Other Duties as Assigned

EDUCATION/CERTIFICATION/LICENSURE:

• comparable experience, degree a plus.
• Valid US Driver’s License and a reliable vehicle

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

• Experience working navigating the social services system in the We Are CASA service area, including general knowledge of the Medicaid, Medicare, WIC health insurance, community clinics, and the healthcare system.
• Experience working with the community over the phone as well as in person
• Computer skills, database (like salesforce), internet search skills and spreadsheet software skills
• Bilingual French and English required
• Excellent customer service, problem solver, initiative, great organizational skills.

COMPENSATION: $24.0385 - $27.2262 per hour
BENEFITS DESCRIPTION:
Who is eligible?

• All full time and part time permanent positions working 20 hours or more per week.

What We Offer:

• Generous paid time off, including: annual leave starting at three weeks per year (proportional accrual per pay period), two weeks of sick leave, three days of personal leave, and additional compensatory leave for exempt employees.
• Sixteen (16) paid holidays per calendar year.
• Excellent Benefits Package including employer paid benefits as follow:
  • Health, dental, and vision insurance (We Are CASA pays 100%  of the premium costs for the employee up to our HMO plan, 55% for couples, 65% for children and 60% for family)
  • Basic life and AD&D
  • Long and Short Term Disability insurance
  • Professional Development: Those pursuing a course of study related to work performed at We Are CASA may be eligible for a reimbursement up to $3,000.
  • Employee Assistance Program (EAP)
• Additional voluntary benefits:
  • FSA Account including Dependent Care.
  • 401(k) retirement plan with a 2% employer discretionary match.
  • Supplemental health insurance.
• Allowances:
  • Mileage reimbursements for those positions that are required to drive on We Are CASA business.
  • Cell Phone stipend for those positions that are required to use their cellphone for We Are CASA business

PHYSICAL REQUIREMENTS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to sit. The employee is occasionally required to stand or walk.
When it comes to physical strength, the employee will required to perform medium work. The employee may be required to lift up to 25 lbs.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is occasionally exposed to wet and/or humid conditions and outside weather conditions. The noise level in the work environment is usually moderate.
ADA: The employer will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.
OSHA: This position is not to handle any human body fluids, biological agents, laboratory chemicals, or be exposed to hazardous materials such as noise, asbestos, or carcinogens.
This is a union position, represented in collective bargaining by a Collective Bargaining Agreement with the Communication Workers of America, Local WBNG 32035 - Communication Workers of America (CWA). If you are offered and accept this position, you will be invited to become a member of the union. All bargaining unit positions require membership or agency fee payer status.
We Are CASA and CASA in Action do not discriminate on the basis of race, color, creed, religion, gender identity, sexual orientation, age, mental or physical disability, ancestry, marital status or national origin.
This job description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and marginal job functions are subject to modification. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

Powered by JazzHR

UH01d9oqL2