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Deposit Operations Support Specialist

Department: Bank Operations

Reports: Director of Operations

Company Background

Carver Bancorp, Inc. (NASDAQ: CARV) is the holding company for Carver Federal Savings Bank (“Carver” or the “Bank”), a federally chartered financial institution with approximately $600 million in assets. The Bank was chartered in 1948 to address the banking needs of middle income and underserved communities in New York City. Carver operates 7 full-service branches in the New York City boroughs of Brooklyn, Queens and Manhattan. The Bank provides commercial real estate and small business loans and a range of complementary bank products and services.

Position Summary

The Deposit Operations Specialist is responsible for one or more of the following functions performed within the Deposit Operations department: Department duties rotated for cross training and additional support.

Essential Duties and Responsibilities:

Deposit Operations Administrator Support: (70%)

• Daily review and approval of remotely deposited checks
• Daily review and approval of ATM Source Image Capture Deposits.
• Processing of check and deposit adjustments received from the Federal Reserve
• Complete SSA/SSI verification request
• Respond to bankpersonnel requests and disputes, processing authorized adjustments within department guidelines and timeline.
• Administer CD interest checks and reconcile corresponding general ledger.
• Support process escheatment of abandoned property
• Review account level changes (file maintenance) and identify suspicious activity on accounts and report to Director of Operations.
• Support reactivation dormant/inactive accounts
• Administer the Wire Exchange application to ensure all outgoing and incoming wires before releasing to Federal Reserve and posting to accounts.
• Lease Tenant Security transaction and administration processing
• Support Fraud Guard software application verify signatures on-us checks.
• Support Treasury Reclamation Notices
• IOLA Reporting
• Compliance IRS B Notices
• Research Fed Adjustments
• Process Retail Branch Federal Reserve Weekly Cash Order
• Support monitoring Regulations D Excessive Transaction monitoring
• Handling of Legal documents inclusive of levies, garnishments and subpoenas.
• Support Year -End Processing specific to Individual Retirements Accounts

Customer Service :( 20%)

• Interacts with clients, internal departments, and other outside lending institutions to obtain information and/or request documents.

Audit Compliance :( 10%)

• Ensure specific functions are meeting required regulatory guidelines.

Qualifications/Requirements

• 3-5 years’ experience in Bank Operations.

• Experience with core deposit system Fiserv Premier.

• Expert knowledge in charge back rules

• Expert knowledge relative ACH/NACHA guidelines.

• Excellent written/verbal communication skills.

• Strong customer service skills required.

• Proficiency with various software programs, including Word and Excel spreadsheet applications.

• Exceptional organizational skills and high degree of accuracy with close attention to detail.

• Exceptional problem-solving skills.

• Exceptional team work skills.

• Effective time management, organizational and prioritization skills.