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Route Planner & Dispatch Coordinator
Internal Title: Master Router
Job type: Full-time, seasonal
Season: March 27-October 11, 2027
Compensation: $22-$24 per hour, based on experience
Schedule: Six-day operational responsibility, including limited Sunday work
Location: Work From Home Primarily; required to come into office from time to time

About the Position
We are seeking a highly organized and analytical Route Planner & Dispatch Coordinator to manage daily routing for a fleet of more than 28 lawn care and pest-control vehicles.
The Master Router plays a central role in our daily operations, coordinating with Technician Supervisors and the Office Manager to create efficient routes, respond to changing priorities, and keep production on schedule. This position is ideal for someone who enjoys solving logistical problems, working with operational data, and making time-sensitive decisions.

What You'll Do

• Create efficient daily routes for a fleet of more than 28 vehicles.
• Assign work based on technician availability, training, capabilities, geographic location, customer priorities, and production goals.
• Communicate regularly with four Technician Supervisors regarding staffing, route size, technician capabilities, training requirements, and operational challenges.
• Coordinate with the Office Manager to schedule priority visits, new customers, quote requests, quality inspections, and customer complaint visits.
• Act as the main communication link between the Office and Production teams.
• Monitor routes throughout the day and make real-time adjustments for cancellations, rescheduled jobs, urgent visits, staffing changes, weather, and technician requests.
• Add work to routes when jobs are cancelled or rescheduled to maintain technician productivity.
• Monitor daily and weekly KPIs and identify when production is falling behind target.
• Review real-time product calibration results and communicate relevant updates to Technician Supervisors.
• Review route completion at the end of each day and reschedule missed priorities for the next available service day.
• Follow up with supervisors regarding skipped, incomplete, or delayed jobs.
• Provide objective feedback regarding technician efficiency, calibration, productivity, and recurring route challenges.
• Identify routing trends, capacity concerns, scheduling conflicts, and operational bottlenecks.
• Continuously improve route density, geographic efficiency, workload balance, and customer service.

What We're Looking For

• Strong organizational and time-management skills.
• Excellent judgment and the ability to make decisions under time pressure.
• Strong written and verbal communication skills.
• Ability to coordinate effectively with multiple departments and supervisors.
• Strong analytical and problem-solving abilities.
• Ability to interpret KPI reports and use data to guide operational decisions.
• Strong geographic awareness and an understanding of efficient route planning.
• Confidence using spreadsheets, dashboards, routing software, and workplace communication platforms.
• Ability to provide and receive constructive feedback professionally.

Previous experience in one or more of the following is preferred:

• Dispatching or route planning.
• Logistics or fleet coordination.
• Field-service scheduling.
• Production coordination.
• Lawn care, pest control, home services, or another route-based business.
• Microsoft Excel, Power BI, or comparable reporting tools.

Schedule and Availability

• This is a full-time seasonal position running annually from March 27 through October 11, 2027.
• The position carries six-day-per-week operational responsibility during the production season.
• Monday - Friday 7:30am - 5pm with a 1.5 hour unpaid break.
• Sunday work primarily consists of reviewing and adjusting Monday's routes based on weather, staffing, customer priorities, and newly available information.
• Sunday responsibilities are expected to require fewer than four hours.
• Some availability outside regular working hours may occasionally be required when urgent routing or operational changes arise.

How Success Will Be Measured

• Completing Production rounds on time.
• Response time to quote requests and customer service calls.
• Completion of priority and time-sensitive visits.
• Route density and geographic efficiency.
• Technician productivity and workload balance.
• Overall route completion.
• Effectiveness of same-day route adjustments.
• Communication between the Office and Production teams.