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33 Capmetro Customer Service Representative Jobs Hiring Near You

CapMetro

Analyst II, Vehicle Maintenance Support

Austin, TX · On-site

$68K - $87K/yr

Detail oriented with excellent customer service and communication skills that support positive ... CapMetro will conduct annual background checks on incumbents in this position. A position is ...

CapMetro

Analyst II, Vehicle Maintenance Support

Austin, TX · On-site

$68K - $87K/yr

... to high-quality customer service and operational efficiency. • Coordinate with internal ... CapMetro will conduct annual background checks on incumbents in this position. A position is ...

CapMetro

Analyst II, Vehicle Maintenance Support

Austin, TX · On-site

$68K - $87K/yr

... to high-quality customer service and operational efficiency. • Coordinate with internal ... CapMetro will conduct annual background checks on incumbents in this position. A position is ...

CapMetro

Security Officer

Austin, TX · On-site

$15.75 - $18.75/hr

... customers and team members. • Utilize our free and reduced fare transit service to get to the ... About the Team At CapMetro, we work to empower, enhance, and serve the region and its communities ...

CapMetro

Security Officer

Austin, TX · On-site

$15.75 - $18.75/hr

... customers and team members. • Utilize our free and reduced fare transit service to get to the ... About the Team At CapMetro, we work to empower, enhance, and serve the region and its communities ...

CapMetro

Contracts Administrator II

Austin, TX · On-site

This position is responsible for the purchase of high dollar supplies, equipment, services and ... customers and vendors. Ability to communicate clearly and concisely in writing and orally and to ...

CapMetro

Contracts Administrator II

Austin, TX · On-site

This position is responsible for the purchase of high dollar supplies, equipment, services and ... customers and vendors. Ability to communicate clearly and concisely in writing and orally and to ...

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CapMetro Jobs Information

Does CapMetro pay people when they’re sick?

Yes. Most people get paid when they’re sick.
67% of people say they would get paid if they were sick but scheduled to work.
Based on data from 6 people who took the Breakroom Quiz between January 2025 and August 2026.

How easy is it to get time off at CapMetro?

Some people find it hard to get time off.
50% of people report it’s hard to get time off.
Based on data from 6 people who took the Breakroom Quiz between January 2025 and August 2026.

How easy is it to take sick days at CapMetro?

Most people find it easy to take sick days.
83% of people report that it’s easy to take time off if they are sick.
Based on data from 6 people who took the Breakroom Quiz between January 2025 and August 2026.

Do people at CapMetro feel treated with respect by their managers?

Some people don’t feel treated with respect by their managers.
60% of people say they’re not treated with respect by their managers.
Based on data from 5 people who took the Breakroom Quiz between January 2025 and August 2026.

Is it stressful to work at CapMetro?

Most people feel stressed here.
100% of people say they often feel stressed at work.
Based on data from 5 people who took the Breakroom Quiz between January 2025 and August 2026.

Do people at CapMetro enjoy their jobs?

Most people enjoy their job.
67% of people report they enjoy their job.
Based on data from 6 people who took the Breakroom Quiz between January 2025 and August 2026.

Do people at CapMetro recommend working with their team?

Not many people recommend working with their team.
83% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 6 people who took the Breakroom Quiz between January 2025 and August 2026.

Do people get enough training when they start at CapMetro?

Most people got enough training when they started.
80% of people report they got enough training when they started working here.
Based on data from 5 people who took the Breakroom Quiz between January 2025 and November 2025.

Do people think CapMetro’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
83% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 6 people who took the Breakroom Quiz between January 2025 and August 2026.

Do workers feel well informed about how CapMetro is doing?

Most people feel well informed about how the company is doing.
83% of people feel that they are kept well informed about how the company is doing as a whole.
Based on data from 6 people who took the Breakroom Quiz between January 2025 and August 2026.

What other companies are hiring for Customer Service Representative jobs?

What are the most popular jobs at Capmetro?

What are the most popular categories at Capmetro?

Infographic showing various Customer Service Representative job openings at Capmetro in the United States as of August 2026, with employment types broken down into 89% Full Time, and 11% Part Time. Highlights an 100% Physical job distribution.

Bus Operator - CapMetro($4,000 Sign-On Bonus)

CapMetro

Austin, TX • On-site

$19.50 - $25.25/hr

Other

Posted 23 days ago

CapMetro rating

6.6

Company rating: 6.6 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

77th of 99 rated public transport

Job description

Knowledge and Experience:
  • Must be minimum 21 years of age
  • Must have had a valid US Drivers license for at least 3 years
  • Must have a valid driver’s license - Texas CDL Class A or B preferred
  • Must be able to obtain and maintain a Texas CDL class B license with passenger endorsement
  • Must have clean driving record – DMV printout required for the last 10 years
  • Must have stable work history
Skills:
  • Excellent customer service skills
  • Positive attitude and enjoy working with the general public
  • Attention to detail
  • Excellent communication skills
  • Exceptional judgement
  • Fast learner
  • Able to follow directions
  • Time management skills
Key Accountabilities:
Customer Service:
  • Ensure customers feel welcome
  • Effectively communicate with passengers especially in the event of service disruptions
  • Provide passengers with assistance as needed
  • Accommodate passengers with information such as schedule, guidance, ect.
Safety:
  • Ensure safe on-road operations while maintaining on-time performance
  • Familiarity with assigned routing and detours
  • Awareness of ADA Policies and Procedures
  • Understanding of ADA Compliance
  • Proper operation of all wheelchair lifts, for each bus model
  • Report immediately to dispatch any vehicular accident or passenger incident and follow the incident and accident reporting procedures
Operations:
  • Collect the prescribed fares and notify dispatch of any type of fare evasion or fraud
  • Perform pre and post trip inspections and enter all defects into the ZONAR system
  • Follow exact deadhead routing and their assigned revenue service routes
  • Depart the start of each route exactly on-time and never operate ahead of schedule
  • Report any bunching of buses or other problems that may disrupt scheduled service
  • Perform other duties as assigned
Additional Statements:
  • Drug and alcohol screening: Employment contingent upon passing pre-employment drug and alcohol screen. Also, contingent upon receiving a favorable background check. Must pass a physical examination.
  • Safety commitment: Safety is a way of life at Keolis. By placing safety first, we ensure the wellbeing of our employees, customers, and communities. Together we can become the most successful transportation company in the world.
  • Environmental commitment: Keolis is committed to protecting the environment by minimizing the impact of operations to our people and the communities in which we operate.
  • EEO statement: Our policy is to afford Equal Employment Opportunity to qualified individuals regardless of their race, color, sex, religion, age, creed, marital status, national origin, ancestry, physical or mental disability, sexual orientation, or gender identification. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
  • Disclaimer and closing statement: The above statements are intended to describe the general nature and level of work performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of employees assigned to this job. Keolis is committed to offering our employees competitive compensation and benefits, opportunities for development and growth throughout an exciting and rewarding career, and the safest work environment possible.

INDHP
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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