Additional duties may include the creation of materials for the CapMetro Planning leadership to ... Demonstrates strong business acumen and agency representation. * Provide leadership, accountability ...

31 Capmetro Customer Service Representative Jobs Hiring Near You
Additional duties may include the creation of materials for the CapMetro Planning leadership to ... Demonstrates strong business acumen and agency representation. * Provide leadership, accountability ...
Metropolitan Public Transportation Authority (MPTA) - Chief Executive Officer
Charlotte, NC · On-site
$250 - $350/hr
... representatives, contractors, and operating partners while ensuring the continued delivery of safe, reliable, customer-focused transit services. The creation of the MPTA marks the next chapter in ...
Metropolitan Public Transportation Authority (MPTA) - Chief Executive Officer
Charlotte, NC · On-site
$250 - $350/hr
... representatives, contractors, and operating partners while ensuring the continued delivery of safe, reliable, customer-focused transit services. The creation of the MPTA marks the next chapter in ...
Client Technology Manager
Norfolk, VA · On-site
$120 - $150/hr
Hampton Roads Transit is looking for dynamic, customer service oriented, and energetic people to ... FLSA Status Exempt Physical Demands The physical demands described here are representative of those ...
Client Technology Manager
Norfolk, VA · On-site
$120 - $150/hr
Hampton Roads Transit is looking for dynamic, customer service oriented, and energetic people to ... FLSA Status Exempt Physical Demands The physical demands described here are representative of those ...
... customers. Tier 1 and 2 Service Impacts are routine impacts including 5K/10Ks, charity walks ... Act as liaison with internal departments and external organizations; represent Capital Metro with ...
... customers. Tier 1 and 2 Service Impacts are routine impacts including 5K/10Ks, charity walks ... Act as liaison with internal departments and external organizations; represent Capital Metro with ...
Analyst II, Vehicle Maintenance Support
Austin, TX · On-site
$68K - $87K/yr
... to high-quality customer service and operational efficiency. • Coordinate with internal ... CapMetro will conduct annual background checks on incumbents in this position. A position is ...
Analyst II, Vehicle Maintenance Support
Austin, TX · On-site
$68K - $87K/yr
... to high-quality customer service and operational efficiency. • Coordinate with internal ... CapMetro will conduct annual background checks on incumbents in this position. A position is ...
Analyst II, Vehicle Maintenance Support
$68K - $87K/yr
Detail oriented with excellent customer service and communication skills that support positive ... CapMetro will conduct annual background checks on incumbents in this position. A position is ...
Analyst II, Vehicle Maintenance Support
$68K - $87K/yr
Detail oriented with excellent customer service and communication skills that support positive ... CapMetro will conduct annual background checks on incumbents in this position. A position is ...
Act as liaison with internal departments and external organizations; represent Capital Metro with ... customers. Tier 1 and 2 Service Impacts are routine impacts including 5K/10Ks, charity walks ...
Act as liaison with internal departments and external organizations; represent Capital Metro with ... customers. Tier 1 and 2 Service Impacts are routine impacts including 5K/10Ks, charity walks ...
Contracts Administrator II
Austin, TX · On-site
This position is responsible for the purchase of high dollar supplies, equipment, services and ... customers and vendors. Ability to communicate clearly and concisely in writing and orally and to ...
Contracts Administrator II
Austin, TX · On-site
This position is responsible for the purchase of high dollar supplies, equipment, services and ... customers and vendors. Ability to communicate clearly and concisely in writing and orally and to ...
Security Officer
Austin, TX · On-site
$15.75 - $18.75/hr
... customers and team members. • Utilize our free and reduced fare transit service to get to the ... About the Team At CapMetro, we work to empower, enhance, and serve the region and its communities ...
Security Officer
Austin, TX · On-site
$15.75 - $18.75/hr
... customers and team members. • Utilize our free and reduced fare transit service to get to the ... About the Team At CapMetro, we work to empower, enhance, and serve the region and its communities ...
Contracts Administrator II
Austin, TX · On-site
This position is responsible for the purchase of high dollar supplies, equipment, services and ... customers and vendors. Ability to communicate clearly and concisely in writing and orally and to ...
Contracts Administrator II
Austin, TX · On-site
This position is responsible for the purchase of high dollar supplies, equipment, services and ... customers and vendors. Ability to communicate clearly and concisely in writing and orally and to ...
Security Officer
Austin, TX · On-site
$15.75 - $18.75/hr
... customers and team members. • Utilize our free and reduced fare transit service to get to the ... About the Team At CapMetro, we work to empower, enhance, and serve the region and its communities ...
Security Officer
Austin, TX · On-site
$15.75 - $18.75/hr
... customers and team members. • Utilize our free and reduced fare transit service to get to the ... About the Team At CapMetro, we work to empower, enhance, and serve the region and its communities ...
CapMetro Jobs Information
Does CapMetro pay people when they’re sick?
40% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 5 people who took the Breakroom Quiz between January 2025 and November 2025.
How easy is it to get time off at CapMetro?
60% of people report it’s hard to get time off.
Based on data from 5 people who took the Breakroom Quiz between January 2025 and November 2025.
How easy is it to take sick days at CapMetro?
80% of people report that it’s easy to take time off if they are sick.
Based on data from 5 people who took the Breakroom Quiz between January 2025 and November 2025.
Do people at CapMetro enjoy their jobs?
80% of people report they enjoy their job.
Based on data from 5 people who took the Breakroom Quiz between January 2025 and November 2025.
Do people at CapMetro recommend working with their team?
80% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 5 people who took the Breakroom Quiz between January 2025 and November 2025.
Do people get enough training when they start at CapMetro?
80% of people report they got enough training when they started working here.
Based on data from 5 people who took the Breakroom Quiz between January 2025 and November 2025.
Do people think CapMetro’s headquarters understands what’s happening where they work?
80% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 5 people who took the Breakroom Quiz between January 2025 and November 2025.
Do workers feel well informed about how CapMetro is doing?
100% of people feel that they are kept well informed about how the company is doing as a whole.
Based on data from 5 people who took the Breakroom Quiz between January 2025 and November 2025.
What other companies are hiring for Customer Service Representative jobs?
What are the most popular jobs at Capmetro?
What are the most popular categories at Capmetro?

CapMetro rating
5.7
Based on 5 frontline employees who took The Breakroom Quiz
92nd of 98 rated public transport
Job description
WHO WE'RE LOOKING FOR
The Planner IV reports directly to Manager, Cross-Agency Transit & Mobility. This position partners with senior leadership and is responsible for assigned work by the Manager, Cross-Agency Transit & Mobility that involve planning, developing, and implementing planning processes for long-range projects. Assigned projects could include development of long-range transit plans, major investment, environment analysis, preliminary engineering studies, and other activities related and assigned activities. Duties could also include regional planning coordination including federal grant support for the regional Transportation Improvement Plan, the Regional Transportation Plan and related activities, including grants management from application to closeout. This position's assignments are to lead and manage capital planning exercises with Planning leadership's guidance and approval for capital transit projects, including development of alternatives, technical and financial analysis of alternatives for the federal grants process and application, including environmental impacts of projects required under the National Environmental Policy Act (NEPA) and other federal regulations. Additional duties may include the creation of materials for the CapMetro Planning leadership to develop project funding scenarios to complete alternative analysis, preliminary engineering and environmental studies necessary for the capital projects including the Project Connect program. Primary responsibilities and job duty details that are based on assignment are below.
WHAT YOU BRING
- Bachelor's degree in one of the following disciplines: Urban or Regional Planning, Transportation Planning, Architecture, Civil Engineering, Geography and/or relevant discipline. Related experience may substitute for educational requirements on a year for year basis for up to four years.
- Master's Degree Preferred. Relevant Land Use, Economic Development or Real Estate specialties are preferred.
- Eight (8) years progressively responsible experience in transit planning field, including project management experience including two (2) years of experience in presentations to public groups and governing boards
- Three (3) or more years of supervisory or lead project or program related experience, with responsibility for staff oversight, workload management, and daytoday operational decisionmaking preferred.
Knowledge, Skills and Abilities
- Experience with reaching legally binding agreements with private developers, local government entities, community interests, and similar entities.
- Strong interpersonal and communication skills, including the ability to build collaborative relationships, deliver professional presentations, and communicate effectively with internal and external stakeholders.
- Excellent organizational skills
- Advanced proficiency with use of database and office productivity programs (MS Word, MS Excel, and MS PowerPoint).
- Advanced proficiency with use of ARC GIS and mapping analysis tools.
- Apply strategic thinking and sound judgment to support agency goals, service delivery priorities, and organizational decisionmaking.
- Expert Level Project Management skills
- Demonstrates strong business acumen and agency representation.
- Provide leadership, accountability, and oversight for planning staff, work products, and daytoday business operations.
- Extensive experience in interpreting and applying federal, regional, state and local transportation planning regulations, funding programs, and grant requirements.
WORK ENVIRONMENT AND PHYSICAL DEMANDS
Work is generally performed in an office environment in which there is only minimal exposure to unpleasant and/or hazardous working conditions. This position works with multiple project timelines and is responsible for managing employees performing work of a complex nature.
Incumbent must have the ability to stand and sit frequently throughout an eight-hour period, reach vertically for overhead use as well as horizontally. Must be able to use a telephone or headset equipment. Incumbents must be able to lift and move material weighing up to 20 lbs., perform work at a computer terminal for 6-8 hours a day, and function in an environment with constant interruptions.
Reasonable accommodation may be made to enable individuals with disability to perform the essential functions as previously described.
WORK AUTHORIZATION
Visa sponsorship is not available for this position. All applicants must be currently authorized to work in the United States.
Mobility Status:
As a Hybrid position, onsite presence is guided by team collaboration needs, customer and front-line team member interactions, and role responsibilities. People leaders will set expectations for onsite presence; however, incumbents are generally encouraged to work 8 to 12 days in office per month. Mobility status is subject to change at any time based on business needs or organizational decisions.
COMMITMENT TO EQUAL EMPLOYMENT OPPORTUNITY
CapMetro is an equal employment opportunity employer and committed to creating a welcoming environment for all employees. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, pregnancy, age, or any other protected characteristic as outlined by federal, state, or local laws. CapMetro makes hiring decisions based solely on qualifications, merit, and organization needs at the time.
WHAT YOU'LL BE DOING
Note: The duties and primary responsibilities below are intended to describe the general content of and requirements of this job and are not intended to be an exhaustive statement of duties.
Strategic Planning & Program Duties
- Lead initiatives to evaluate, design, implement, and communicate community-beneficial programs.
- Manage and advance long-range planning studies, including financial scenario modeling, environmental assessments (EA/EIS), preliminary engineering, and related analyses.
- In collaboration with internal stakeholders, partner with institutional stakeholders, business and community leaders to develop consensus-driven, cost-effective, and responsive planning solutions.
Analysis, Forecasting & Decision Support
- Develop and lead complex analytical efforts regarding planning, operations, infrastructure, and organizational initiatives.
- Produce ridership modeling, capital and financial forecasts, and prioritization frameworks to inform Planning leadership decision-making.
- Create strategic regional mobility planning materials supporting financial, operational, asset, and infrastructure decisions across services (e.g., fixed route, on-demand, facilities).
Project Management, Budgeting & Operations
- Develop and manage capital and operating budgets, including procurement processes from initiation through closeout, invoice review, and financial tracking.
- Develop and lead tasks related to Planning efforts for project delivery for major initiatives (e.g., Project Connect), collaborating cross-functionally to proactively resolve issues and ensure successful implementation.
Communication & Stakeholder Engagement
- Prepare executive-level correspondence, reports, and decision-making materials for internal leadership, external partners, developers, and government entities.
CapMetro Support & Other Duties Assigned
- Support Capital Metropolitan Transportation Authority's Safety Management Systems (SMS) process by ensuring staff follows safety and security policies, considers safety in every action, and ensures safety and security concerns are reported.
- Perform other position related duties as required and/or assigned.
About CapMetro
Sourced by ZipRecruiter
Industry
Trucking
Company size
501 - 1,000 Employees
Headquarters location
Austin, TX, US
Year founded
1985