24 Capital Insurance Group Customer Service Representative Jobs Hiring Near You

This is a hybrid-eligible position, where Monday through Wednesday would be working in one of our offices, with Thursday and Friday eligible for work-from-home days. Office locations include: Monterey (CA), Roseville (CA), Phoenix (AZ), and Spokane (WA).

Job Overview

Under general supervision, this position will be part of the Claims Legal team, which will provide settlement authority and general strategic support for claims/exposures that exceed the line unit's authority. The position encompasses a variety of responsibilities that include the analysis of unique jurisdictional concerns and ensuring consistency in claims positions. Overall, this position will assist in consulting on complex claim files that are reported to Claims Legal.

Responsibilities

• Responsible for consultation with claims staff in a variety of claims issues, including but not limited to, coverage, indemnification, policy limit demand reviews, indemnity agreement review, release language review.
• Identifies coverage issues which require assignment to outside counsel and works with outside counsel as needed.
• Directly handles some policyholder suits against the company and works with outside counsel in managing the litigation. Will need to attend mediations as needed.
• Assists in training claims staff on various jurisdictional issues and/or Fair Claims Practices training.
• Responds to insurance claims questions from a variety of departments.
• Works closely as part of the Claims Legal team in providing outstanding service to claims staff.
• Responsible for tracking claim files reported to Claims Legal – ability to stay organized, and diary cases for future follow-up.
• Participates in roundtable discussions on a variety of claims topics, including trial authority, and takes the lead on future follow-up of action items.
• Works collaboratively with current Panel Counsel to ensure consistency of service to CIG insureds. May also participate and/or take the lead in identifying new firms to join Panel list.
• Works with Analyst in Claims Legal in ensuring consistency of Reinsurance reporting as required.
• Analyzes complex insurance claims situations and develops recommendations to be shared with claims staff.
• Handles conflicting requests from multiple stakeholders in a fast-paced environment while paying attention to detail.

Qualifications

• Bachelor’s degree and JD from an accredited law school required.
• Member in good standing of any CIG operating state (Arizona, California, Nevada, Oregon, Washington) bar required.
• Minimum of 8 years’ experience in property and casualty insurance required.
• Experience working inside insurance company claims department and/or law firm setting required.
• First Party Property experience strongly preferred.
• Experience advising on or litigating first party property coverage issues strongly preferred.
• Experience with adjustment and/or oversight of complex claims is strongly preferred.
• Experience in following jurisdictions preferred: California and Washington.
• CPCU preferred.
• A valid driver's license may be required.
• Candidates must be authorized to work in the United States without the need for current or future visa sponsorship.

Salary Range

Salary Range: $114,364.00 - $190,607.00. The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Please note that actual salaries may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position may also be eligible for other types of compensation in addition to base salary, such as benefits and bonus programs.