48 Capital Group Customer Service Representative Jobs Hiring Near You

"I can be myself at work."
You are more than a job title. We want you to feel comfortable doing great work and bringing your best, authentic self to everything you do. We value your talents, traditions, and uniqueness-and we're committed to fostering a strong sense of belonging in a respectful workplace.
We intentionally seek diverse perspectives, experiences, and backgrounds, investing in a culture designed to celebrate differences. We believe that belonging leads to better outcomes and a stronger community of associates united by our mission. At Capital, we live our core values every day: Integrity, Client Focus, Diverse Perspectives, Long-Term Thinking, and Community.
"I can influence my income."
You want to feel recognized at work. Your performance will be reviewed annually, and your compensation will be designed to motivate and reward the value that you provide. You'll receive a competitive salary, bonuses and benefits. Your company-funded retirement contribution will factor in salary and variable pay, including bonuses.
"I can lead a full life."
You bring unique goals and interests to your job and your life. Whether you're raising a family, you're passionate about where you volunteer, or you want to explore different career paths, we'll give you the resources that can set you up for success.

• Enjoy generous time-away and health benefits from day one, with the opportunity for flexible work options
• Receive 2-for-1 matching gifts for your charitable contributions and the opportunity to secure annual grants for the organizations you love
• Access on-demand professional development resources that allow you to hone existing skills and learn new ones

"I can succeed as the Senior Trust, Estate & Fiduciary Strategist at Capital Group."
Capital Group's Private Client Services business was founded 50 years ago as a family office for Capital Group's senior executives and their families. We have since expanded into a full-service registered investment advisor and trust company, offering comprehensive wealth management, and overseeing some $35 billion in assets for a select group of high-net-worth individuals, trusts, foundations, and endowments nationwide. Though we are an exclusive boutique, and maintain a relatively small number of client relationships, we are able to tap into in-depth, world-class research and portfolio management experience from Capital Group's investment research and portfolio management operations managing more than $2 trillion around the globe. As we like to say, we're big where it counts and small where it matters, and it's one reason we've earned such a strong reputation in the industry.

• As an integral member of our Private Client Services ("PCS") team, the Senior Trust, Estate & Fiduciary Strategist will have the unique opportunity to utilize your legal background as a trust and estate planning attorney but do away with timesheets and billing in this in-house, non-practicing attorney role. You will support our clients' needs through extensive collaboration with PCS' clients/prospects, their external advisors, and our internal tax, legal, trust and wealth advisory teams. Although you will no longer draft estate planning documents for clients, your experience in drafting estate planning documents and implementing tax and wealth transfer planning solutions for high-net-worth clients is essential.

Responsibilities
Estate Planning and Client Service

• Support nationwide distribution team, client service teams and wealth advisory group by providing thoughtful, well-reasoned planning solutions for PCS clients.
• Participate in virtual and in-person meetings with PCS clients and prospects, and their investment, tax, and legal advisors, to provide a wide-range of investment, financial, tax, estate and charitable planning solutions.
• Review and summarize estate planning documents for the clients and prospects of PCS, which may include verbal discussion, drafting of comments, summary memos or flowcharts.
• Identify potential issues and opportunities for clients in estate planning and transfer tax issues.
• Be a resource for miscellaneous questions from internal partners, clients, and clients' external advisors regarding clients' estate planning.

Fiduciary Matters

• Serve as an officer in our trust company, Capital Bank and Trust Company, and partner with our Trust Officers on new trustee appointment opportunities, ongoing trust administration and post-mortem trust and estate administration.
• Review trust documents in light of their application to assets proposed to be held in a fiduciary capacity.
• Partner with internal colleagues and external advisors to understand fiduciary procedures, resolve fiduciary issues and client situations.
• Serve on trust company-related committees.
• Find and/or supervise and interact with outside counsel to the trust company as needed.
• Serve as an internal resource on state-specific laws and procedures.

Business Development

• Collaborate with internal teams to support new business development, including meeting prep and strategy, identifying issues and opportunities in the realm of estate planning.
• Attend prospect meetings virtually or in-person as needed.
• Cultivate relationships with external professionals to support business development and client referral needs.
• Participate in external speaking opportunities when appropriate to promote Capital Group PCS' comprehensive wealth planning and trustee services.
• Assist with the development of marketing materials, sales literature, and training curriculum.

Professional Development and Continuing Education

• Participate in Bar Association and other practice-area organizations and events to maintain and add to professional knowledge, cultivate external professional relationships, and maintain and grow Capital Group PCS' position as a thought-leader.
• Publish articles in professional journals as appropriate.
• Remain updated on practice area developments and trends by routinely attending seminars, meetings and regularly reading relevant news and publications.

The Senior Trust, Estate & Fiduciary Strategist will also travel to client and prospect meetings, department retreats, speaking opportunities and industry conferences as needed.
"I am the person Capital Group is looking for."
The Senior Trust, Estate & Fiduciary Strategist will have 7+ years of trusts and estates law practice in a law firm, or similar in-house experience at a wealth manager. You will have a J.D. with active membership and good standing in a State Bar Association.
Additionally, the following qualifications would be preferred:

• You have an L.L.M. in taxation and/or State Bar-sponsored Certified Specialization.
• You have post-mortem trust and estate administration or related litigation experience.
• You have knowledge and understanding of capital markets.
• You have knowledge of financial industry, investment recommendations and strategies, fiduciary practices, and the investment advisory and wealth planning business.
• You have knowledge of accounting and/or experience working with business founders.

An Ideal Candidate Will Demonstrate:

• Excellent time management and communication skills, as the position requires the ability to balance multiple matters at the same time and to provide timely responses to inquiries from PCS associates, clients and prospects and their external advisors.
• Excellent communication skills including strong written, verbal and listening skills.
• Analytical skills and strong technical skills along with attention to detail.
• Ability to build rapport with clients and forge relationships with others inside and outside Capital Group that are based on mutual respect, loyalty and trust.
• A client-centric approach, as a solution-oriented problem solver and team player.
• Strong tax/trust research and writing skills, and strong public presentation skills.

New York Base Salary Pay Range: $174,000 - $261,000
"I can apply in less than 4 minutes."
You've reviewed this job posting and you're ready to start the candidate journey with us. Apply now to move to the next step in our recruiting process. If this role isn't what you're looking for, check out our other opportunities and join our talent community.
"I can learn more about Capital Group."
At Capital Group, the success of the people who invest with us depends on the people in whom we invest. That's why we offer a culture, compensation and opportunities that empower our associates to build successful and prosperous careers. Through nine decades, our goal has been to improve people's lives through successful investing. We know that our history is a testament to the strength of the people we hire. More than 9,000 associates in 30+ offices around the world help our clients and each other grow and thrive every day. Find us on LinkedIn, Instagram, YouTube and Glassdoor.
In addition to a highly competitive base salary, per plan guidelines, restrictions and vesting requirements, you also will be eligible for an individual annual performance bonus, plus Capital's annual profitability bonus plus a retirement plan where Capital contributes 15% of your eligible earnings.
You can learn more about our compensation and benefits here.
* Temporary positions in the United States are excluded from the above mentioned compensation and benefit plans.
We are an equal opportunity employer, which means we comply with all federal, state and local laws that prohibit discrimination when making all decisions about employment. As equal opportunity employers, our policies prohibit unlawful discrimination on the basis of race, religion, color, national origin, ancestry, sex (including gender and gender identity), pregnancy, childbirth and related medical conditions, age, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, citizenship status, AIDS/HIV status, political activities or affiliations, military or veteran status, status as a victim of domestic violence, assault or stalking or any other characteristic protected by federal, state or local law.