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CAL IT Group

CAL IT Group

12 jobs near Columbus, OH

Technical Support Specialist - On-Site in Huntington Beach

CAL IT Group

Huntington Beach, CA • On-site

Full-time

Re-posted 2 days ago

Job description

Job Summary:
CAL IT Group is a growing full-service Managed Services Provider (MSP) currently seeking a Technical Support Specialist. You will install, upgrade and troubleshoot hardware and software systems while ensuring prompt and accurate customer service to increase client satisfaction.
Responsibilities:
• Provide Windows, Mac, mobile device, cloud application (e.g. Microsoft 365, Google Workspace, etc.), support
• Troubleshoot network connectivity issues, install operating systems & applications, system imaging and system migration
• Setup and train users with required applications and hardware
• Resolve issues for clients remotely and in-person
• Assist with regular proactive monitoring of client backup & data recovery operations
• Track customer issues and resolutions with using our ticketing system
• Build rapport with clients
Qualifications:
Required:
• 4-Year College Degree or equivalent experience in a similar position
• Microsoft 365 / Azure Management
• VMware experience a plus
• At least 1 Moderate Level certification desired (e.g. Microsoft, CompTIA)
• Excellent verbal and written communication skills
• Strong troubleshooting and critical thinking skills
• Positive and professional demeanor
• Must demonstrate the ability to effectively work independently
• Must have strong organizational, priority and time management skills with the ability to multitask
• Reliable personal vehicle with the ability to drive to clients as required
• Ability to participate in after hours on-call rotation
Company:
CAL IT Group constantly collaborates in teams within and across departments. Founded in 2016, the company is headquartered in Huntington Beach, USA, with a team of 11-50 employees. The company is currently Early Stage.

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