CAL IT Group

Job Summary:
CAL IT Group is a growing full-service Managed Services Provider (MSP) currently seeking a Systems Administrator. In this role, you will design, implement, and maintain the server and network infrastructure for our diverse client base, ensuring stability, security, and performance while delivering exceptional service.
Responsibilities:
• Administer and maintain Windows Server environments including Active Directory, Group Policy, DNS, DHCP, and file/print services across multiple client environments
• Deploy, configure, and manage virtualization platforms (VMware, Hyper-V) and cloud infrastructure (Microsoft Azure, Microsoft 365)
• Design and implement network infrastructure including switches, routers, firewalls, VPNs, and wireless systems
• Manage and monitor client backup and disaster recovery solutions, ensuring RTO/RPO targets are met
• Lead server provisioning, migrations, upgrades, and decommissions
• Perform proactive monitoring and maintenance of client systems using RMM tools; identify and resolve issues before they impact the client
• Create, maintain, and improve technical documentation and processes
• Provide escalation support for Level I/II technicians and assist with mentoring on complex infrastructure issues
• Audit client environments for security vulnerabilities and compliance gaps; implement remediation plans
• Participate in after-hours on-call rotation and respond to critical infrastructure incidents
• Collaborate with vCIO and project teams to scope, plan, and execute infrastructure projects
• Establishing, recommending and implementing policies to ensure quality, timely and efficient design of customer oriented services
• Handling escalated issues from customers
• Analyzing existing operations and scheduling training sessions and meetings to discuss improvements
• Motivating staff and creating a space where they can ask questions and voice their concerns
Qualifications:
Required:
• 4–6 years of experience in a systems administration or infrastructure role, preferably in an MSP environment
• Microsoft certifications (MCSA, AZ-104, MS-102) or equivalent experience required
• Hands-on experience with Windows Server (2016/2019/2022), Active Directory, and Microsoft 365 administration
• Solid understanding of networking fundamentals: switching, routing, firewalls, VLANs, VPN, TCP/IP, DNS, DHCP, QoS, and VoIP
• Experience with virtualization platforms (VMware ESXi, Hyper-V) and cloud platforms (Azure, AWS)
• Familiarity with backup technologies (Datto, Veeam, Acronis) and disaster recovery planning
• Excellent communication skills with the ability to translate technical concepts for non-technical stakeholders
• Ability to manage multiple client environments simultaneously with minimal supervision
• Valid driver's license and reliable transportation required for occasional on-site client visits
• Ability to participate in after hours on-call rotation
Preferred:
• Bachelor's Degree or College Diploma in a relevant field preferred
Company:
CAL IT Group constantly collaborates in teams within and across departments. Founded in 2016, the company is headquartered in Huntington Beach, USA, with a team of 11-50 employees. The company is currently Early Stage.