60 Brunswick Customer Service Representative Jobs Hiring Near You

Innovation is the heart of Brunswick. See how your contributions will help transform vision into reality:

Position Overview:

As part of the talented Sea Ray Assembly team, you will supervise production employees and assign work while meeting safety, quality, delivery and cost goals. Recommend and execute improvements in production methods, equipment, operating procedures and working conditions through listening, engaging employees and problem solving. Act as the company conduit for employee communications to keep employees abreast of news and information.

At Brunswick, we have passion for our work and a distinct ability to deliver.

Essential Functions:

• Own the four (4) main metrics (safety, quality, delivery, productivity/people) -understand results & implement action plans to close gaps & meettargets

• Typically spend 75% of time on the floor in direct supervision of daily production / 25% of time on administrative and project tasks

• Successfully adhere to and model Brunswick's Employee Value Proposition and Values (Innovative, Driven, Exceptional, Authentic and United)

• Communication: Display professionalism and represent the Company as a leader of the organization in all communications and interactions with employees at all levels of the organization

• Utilize tools such as MS Office applications, Shop Floor Manager, OBMS etc. to execute daily responsibilities and project work

• Oversee a line or area within a department including responsibility for front line employees and Leads. Understand staffing needs; review nominal headcount and execute to plan; interview for open roles and make candidate selection decisions

• Responsible for safety of team and safety compliance to include PPE adherence, safety policy adherence, conducting safety audits, correcting unsafe behaviors & conditions. Conduct incident investigation reports in partnership with EH&S.

• Conduct root cause analysis in partnership with Quality on defects; drive resolution; address repeat warranty issues; drive corrective actions around compliance findings.

• Conduct and lead Continuous Improvement efforts by using tools such as Andon, Spaghetti Diagrams, Line Balancing, 5S, DMIAC, Root Cause Analysis etc. Identify roadblocks and barriers encountered by work teams; pull together and lead cross functional teams to address issues and execute actions needed.

• Drive accountability to policies and procedures; make discretionary decisions that are guided by policies, procedures, and business plan.

• Manage performance issues; administer disciplinary actions and corrective actions; conduct performance evaluations for all employees.

• Resolve conflict within team and across teams; investigate routine personnel issues in partnership with HR

• Create action plans from Employee Opinion Survey results and drive execution of plans for area of responsibility

• Manage timekeeping & absenteeism; update UKG; sign off ontimecards; ensure compliance to start/stop times, breaktimes &mealtimes

• Understand and manage the production schedule and understand impact on other areas; communicateto internal customers any changes or deviations to schedule / plan and make action plans with support functions where needed.

• Work with leaders in upstream and downstream processes to achieve metrics - Partner with peers to resolve production and quality issues.

• Ensure development of team as part of succession and talent planning.

• Manage cost, expense, and inventory control of material and supplies.

Diversity of thought and experiences is fundamental when imagining the unimaginable. Certain skillsets/experiences are necessary; however, others can be developed along the way.

Required Qualifications:

• High School Diploma or GED

• 4+ years of Manufacturing experience

• Prior leadership experience or experience as a mentor

• Knowledge of safety practices in a manufacturing environment

• Ability to analyze data and understand metrics and systems

• Strong communication skills, including written, oral and listening.

• Experience resolving conflict with others and between others

• Ability to work with confidential information and maintain strict confidentiality.

• Ability and drive to become certified Green Belt

• Desire for continuous learning

Preferred Qualifications:

• Associate or Bachelor's degree

• Prior experience in a manufacturing supervisory role

• Strong computer skills, including experience using Microsoft Office Suite

• 2+ years' experience in an Assembly role

• Certified Green Belt (or higher)

The hiring range for this position is $49,900 - $69,300 annually. The actual base pay offered will vary based on multiple factors including job-related knowledge/skills, relevant experience, business needs, and geographic location. Compensation decisions are dependent upon the specifics of the candidate's qualifications and the business context.

In addition to base pay, this position is eligible for an annual discretionary bonus. This position is eligible toparticipatein Brunswick's comprehensive and high-quality benefits offerings, including medical, dental, vision, paid vacation, 401k (up to 4% match), Health Savings Account (with company contribution), well-being program, product purchase discounts and much more. Details about our benefits can be foundhere.

Why Brunswick:

Whatever tomorrow brings, we'll be at the leading edge. As the clear leader in the marine industry, we're committed to our values and supporting our exceptional people. We offer valuable benefits including a competitive 401(k) plan with company match, health benefits, paid time off, a robust Wellness Program, and much more. In addition, we're proud of being recognized for making a splash with numerous awards.

About Brunswick Boat Group

Brunswick Boat Group is home to a diverse portfolio of iconic marine brands, including Bayliner, Boston Whaler, Crestliner, Harris, Heyday, Lowe, Lund, Navan, Princecraft, Protector, Quicksilver, Rayglass, Sea Ray, Spartan, Thunder Jet, and Uttern.Each brand carries a legacy of innovation, craftsmanship, and performance that has shaped the boating industry worldwide.