60 Brooks Automation Customer Service Representative Jobs Hiring Near You

Brooks is a leading provider of automation solutions with over 40 years of experience in the semiconductor industry, offering precision robotics, integrated automation systems, and contamination control solutions that empower chip manufacturers worldwide. Our product portfolio includes a range of automation solutions, including robots, vacuum systems, and atmospheric robots for semiconductor manufacturing (www.brooks.com).
Are you looking for a place where you can be part of a transformation? Join us at Brooks Automation and be a part of a dynamic organization that is shaping the future of technology.
Field Service Engineer (Austin, TX Area)
Job Description
Brooks Automation is a growing, fast-paced technology leader of Automation Solutions, which support the dynamic and expanding Semiconductor and Life Sciences Lab markets. At Brooks, new ideas, technologies, and ways of thinking are driving our future. Our customer-focused culture encourages employees to embrace innovation and collaborate with one another to achieve new heights.
Brooks is looking for a Field Service Engineer as we accelerate our growth journey. This position will be based in the Austin, TX area.
WHAT YOU'LL DO:
Perform complex customer support activities involving the installation, modification, repair and preventive maintenance of Brooks' equipment and systems to ensure proper working order. Isolate and resolve complex equipment malfunctions, and implement corrective action. Works under minimal supervision following established policies and procedures to ensure company and customer quality standards are met. May act as Local / Shift / Site Lead to coordinate work direction for other Service Engineers and install support as needed. This is a high-level position where work assignments are complex in nature, requiring discretion, independent judgment and diverse problem-solving methods. Candidate may be assigned to support a specific customer site, region, or Product, depending upon business needs.
• Lead / perform in the installation, modification, repair, testing, upgrade, conduct preventive diagnosis, perform maintenance on the software and hardware of the equipment and systems while adhering to Brooks Automation's policies, procedures and work direction of supervisor or shift/site lead.
• Interface with customers to ensure customer satisfaction with equipment and service levels, as well as participate in customer operational / status meetings. Expected to present on behalf of Brooks in these meetings.
• Maintain a safe and clean working environment by conforming at all times to Brooks and customer's work protocols and policies.
• Attain Equipment Service and Operation Certification on equipment and systems as defined Submit expected reports, such as Service and Status Reports, on all support activities as defined and expected by your manager.
• Productively react to changing priorities such as Tool or Line down and escalations, and support organizational and administrative duties.
• Train Brooks and customer personnel in equipment operation and maintenance procedures.
• Mentor and train less experienced Service Engineers.
• Drive continuous improvement programs and projects for both customers and Brooks to resolve issues.
• Initiate, evaluate, and document new processes or improvements to existing processes.
• Create reports, project plans, training plans, certification matrices and other documentation as required. Present at the Customer's site or at a Brooks' office, directly to the Customer and/or with Brooks' Management.
• May be required to work in a Clean Room environment wearing a full clean room suit according to customer requirements.
• Work performed generally will be to support a specific site, region and/or product(s) depending upon business needs.
• Work schedule is to align with customer needs. Scheduling environment will be flexible to include Compressed Work Weeks (CWW), night shifts, and weekends in an individual or team basis. Must be flexible and available for on-call assignments.
WHAT YOU'LL BRING:
• Associate's Degree in a technical discipline, technical Certificate or equivalent work experience.
• Minimum of 3 years of experience providing electro-mechanical / electronics technical support / repair service. Relevant Military technical experience / training a plus.
• Experience with lasers and sensing devices for positioning circuitry on robotic units.
• Experience troubleshooting microelectronics schematics and digital circuits.
• Proficiency with PCs, Windows, and DOS based Operating Systems.
• Valid driver's license, good driving record, reliable mode of transportation, qualified to obtain a credit card for expenses and able to obtain a valid passport for the term of employment.
• Ability to lift up to 50 pounds, climb ladders, scaffoldings, and use Personal Protective Equipment.
• Ability to work in awkward positions and in confined spaces.
• Ability to travel, domestically and internationally as needed and be available for specific emergency on-call work.
Compensation
Base Salary Range: $35.04 USD to $47.40 USD
Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.
This position is also eligible for an annual discretionary bonus.
Benefits
At Brooks, we offer the following benefits for this position, subject to applicable eligibility requirements:

• Medical, Dental, Vision and Disability Insurance
• 401(k) Plan
• Non-exempt employees are provided company-paid holidays and PTO, which combines vacation and sick time consistent with applicable law.

Have a question about our benefits and compensation package? Your recruiter can share more with you during the hiring process.
Work Location & Flexibility
At Brooks, we aim to foster a collaborative and engaging environment while offering flexibility where possible. Work arrangements may include a mix of in-office and remote work, depending on the nature of the role and business needs. Specific expectations will be shared during the interview process.
Brooks is committed to fostering a diverse and inclusive workplace and proudly serves as an equal-opportunity employer. We welcome all qualified applicants regardless of race, color, religion, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other legally protected characteristics.
Diversity enhances our innovative capabilities and strengthens our ability to serve our customers and communities effectively. At Brooks Automation, we celebrate the unique experiences and perspectives each individual brings, believing they are essential to our collective success. Join us in building a workplace where every team member is valued and can thrive.
For applicants with disabilities requiring accommodations, don't hesitate to get in touch with talentattraction@brooks.com or call +1 (978) 262-2400 to discuss your needs.
Review EEO Law & EEO Statement.
Brooks Automation participates in E-Verify® to confirm eligibility for employment in the United States. For more details, visit www.dhs.gov/E-Verify. E-Verify® is a registered trademark of the U.S. Department of Homeland Security.