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BrightSpring Health Services
BrightSpring Health Services

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BrightSpring Health Services Jobs Information

Do workers at BrightSpring Health Services get paid breaks?

Sometimes. Only some people get paid breaks.
43% of people say they don’t get paid breaks.
Based on data from 35 people who took the Breakroom Quiz between January 2025 and August 2026.

Does BrightSpring Health Services pay people when they’re sick?

Sometimes. Only some people get paid when they’re sick.
63% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 56 people who took the Breakroom Quiz between December 2024 and August 2026.

At BrightSpring Health Services, are sick days and vacation days separate paid time off?

Sick days and vacation days are used from the same paid time off.
86% of people say they have to use vacation days when they’re out sick.
Based on data from 29 people who took the Breakroom Quiz between June 2025 and August 2026.

Do part-time workers get paid time off at BrightSpring Health Services?

Most people who work part-time don’t get paid time off.
80% of people who work part-time say they don’t get paid time off
Based on data from 5 people who took the Breakroom Quiz between June 2025 and December 2025.

Is the health insurance from BrightSpring Health Services affordable enough for their workers?

Only some people say the health insurance costs are okay.
59% of people say the health insurance costs are okay
Based on data from 32 people who took the Breakroom Quiz between March 2025 and August 2026.

Do people get paid time off at BrightSpring Health Services?

Most people get paid time off work.
83% of people say they get paid time off.
Based on data from 36 people who took the Breakroom Quiz between June 2025 and August 2026.

How far ahead of time do people find out their work schedule?

Most people find out their schedule less than four weeks ahead of time.
  • 82% of people with changing schedules find out their shifts one week or less ahead of time.
  • 9% of people with changing schedules find out their shifts two weeks ahead of time.
  • 0% of people with changing schedules find out their shifts three weeks ahead of time.
  • 9% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 22 people who took the Breakroom Quiz between December 2024 and June 2026.

Do workers at BrightSpring Health Services worry about hours?

Some people worry about getting enough hours.
36% of people report they worry about getting enough hours.
Based on data from 44 people who took the Breakroom Quiz between December 2024 and June 2026.

Do BrightSpring Health Services workers get to choose the shifts they work?

Most people get to choose which shifts they work.
69% report that they have enough control over which shifts they work.
Based on data from 32 people who took the Breakroom Quiz between December 2024 and March 2026.

How easy is it for BrightSpring Health Services workers to change shifts?

Some people find it hard to change shifts.
41% of people report that it’s hard to change shifts if they need to.
Based on data from 29 people who took the Breakroom Quiz between December 2024 and June 2026.

How easy is it to get time off at BrightSpring Health Services?

Some people find it hard to get time off.
48% of people report it’s hard to get time off.
Based on data from 48 people who took the Breakroom Quiz between December 2024 and August 2026.

Do BrightSpring Health Services managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
84% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 45 people who took the Breakroom Quiz between December 2024 and June 2026.

Do jobs at BrightSpring Health Services spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
30% of people report that their job takes up time that they don’t get paid for.
Based on data from 44 people who took the Breakroom Quiz between December 2024 and June 2026.

How easy is it to take sick days at BrightSpring Health Services?

Some people find it hard to take sick days.
50% of people report that it’s hard to take time off if they are sick.
Based on data from 56 people who took the Breakroom Quiz between December 2024 and August 2026.

Is a BrightSpring Health Services job good for students?

Only some students say this is a good place to work if you’re studying.
56% of students report this isn’t a good place to work if you’re studying.
Based on data from 9 people who took the Breakroom Quiz between January 2025 and June 2026.

Is working at BrightSpring Health Services good if you’re a parent or caregiver?

Only some parents and caregivers say this is a good place to work.
46% of people who care for a child or other relative report this isn’t a good place to work.
Based on data from 26 people who took the Breakroom Quiz between December 2024 and June 2026.

Do people at BrightSpring Health Services feel treated with respect by their managers?

Some people don’t feel treated with respect by their managers.
35% of people say they’re not treated with respect by their managers.
Based on data from 55 people who took the Breakroom Quiz between December 2024 and August 2026.

Do people at BrightSpring Health Services get to take their breaks without interruption?

Most people get breaks without interruption.
72% of people report that they get to take their breaks without interruption.
Based on data from 36 people who took the Breakroom Quiz between January 2025 and August 2026.

Is it stressful to work at BrightSpring Health Services?

Most people feel stressed here.
81% of people say they often feel stressed at work.
Based on data from 62 people who took the Breakroom Quiz between December 2024 and August 2026.

Do people at BrightSpring Health Services enjoy their jobs?

Most people enjoy their job.
78% of people report they enjoy their job.
Based on data from 49 people who took the Breakroom Quiz between December 2024 and August 2026.

Do people at BrightSpring Health Services recommend working with their team?

Only some people recommend working with their team.
60% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 65 people who took the Breakroom Quiz between December 2024 and August 2026.

Do people get enough training when they start at BrightSpring Health Services?

Some people didn’t get enough training when they started.
48% of people report they didn’t get enough training when they started working here.
Based on data from 56 people who took the Breakroom Quiz between December 2024 and August 2026.

Do people get support to advance at BrightSpring Health Services?

Most people aren’t given support to advance their career here.
In the last year, 71% of people report not being given support to advance their career here.
Based on data from 59 people who took the Breakroom Quiz between December 2024 and August 2026.

Do people think BrightSpring Health Services’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
87% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 61 people who took the Breakroom Quiz between December 2024 and August 2026.

Do workers feel well informed about how BrightSpring Health Services is doing?

Most people don’t feel well informed about how the company is doing.
80% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 56 people who took the Breakroom Quiz between December 2024 and August 2026.
Infographic showing various job openings at Brightspring in the United States as of August 2026, with employment types broken down into 58% Full Time, 40% Part Time, and 2% Contract. Highlights an 96% Physical, 2% Hybrid, and 2% Remote job distribution.

Health Payer Escalated Contract and Billing Specialist

BrightSpring

Louisville, KY

Full-time

Posted 7 days ago

BrightSpring Health Services rating

4.9

Company rating: 4.9 out of 10

Based on 65 frontline employees who took The Breakroom Quiz

222nd of 244 rated social care providers

Job description

Our Company
BrightSpring Health Services
Overview
Key responsibilities include ability to interpret complex health insurance contracts, understand billing processes, and effectively communicate and resolve escalated payment issues with insurance carriers working within the billing and contracting teams.
Responsibilities
  • Contract & Benefit Interpretation: Review and apply health insurance contracts to billable services, benefit policy terms, and coverage limitations to determine eligibility and payment eligibility for claims per contract expectations according to benefit parameters.
  • Demonstrate billing process expertise to identify and address escalated payment issues as a result of internal billing discrepancies.
  • Investigate and resolve escalated payment disputes, including denied, underpaid, or delayed claims, by coordinating with health insurance contract stakeholders as well as internal stakeholders.
  • Build data-driven cases to support, justify, and advocate for escalated claims payments.
  • Able to review claims submission for internal errors creating escalated payment issues and communicating those details

Qualifications
  • Bachelor's degree in related field preferred
  • Experience or strong understanding in contracting & contract management
  • Experience in medical or insurance billing with a track record of resolving escalated payment issues.
  • Proficiency in billing software, EHR systems, and claims submission platforms.
  • Experience of or strong understanding of ICD-10, CPT, modifiers, and insurance payment terms.
  • Experience with MPPR/Sequestration, coinsurance and Deductibles
  • Coding Certification a plus
  • Excellent time management, prioritization and organizational skills
  • Experience in Outlook, Word, and PowerPoint desired
  • Detail-oriented with strong organizational and problem-solving abilities
  • Self-motivated and results oriented
  • Proficiency in Microsoft Office applications, including Excel, Word and PowerPoint
  • Excellent verbal and written communication and presentation skills
  • Mininmal travel

About our Line of Business
BrightSpring Health Services provides complementary home- and community-based health solutions for complex populations in need of specialized and/or chronic care. Through the Company's service lines, including pharmacy, home health care, and rehabilitation, we provide comprehensive and more integrated care and clinical solutions in all 50 states to over 475,000 customers, clients and patients daily. BrightSpring has consistently demonstrated strong and industry-leading quality metrics across its services lines, while improving the health and quality of life for high-need individuals and reducing overall healthcare system costs.For more information, please visit www.brightspringhealth.com. Follow us on Facebook, LinkedIn, and X.

What BrightSpring Health Services employees say

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