Customer Service Advisor
Irving, TX · On-site
POSITION PURPOSE: The Customer Service Advisor is the key link between service team members and customers, providing day-to-day oversight, direction, interaction and support to the Service Department ...
Briggsequipment
60 Briggsequipment Jobs Hiring Near You
Customer Service Advisor
Irving, TX · On-site
POSITION PURPOSE: The Customer Service Advisor is the key link between service team members and customers, providing day-to-day oversight, direction, interaction and support to the Service Department ...
Account Manager
Orlando, FL · On-site
POSITION PURPOSE: The Account Manager is responsible for growing top line sales, market share, and bottom-line profit. Differentiate Briggs Industrial Solutions, products and service from the ...
Account Manager
Orlando, FL · On-site
POSITION PURPOSE: The Account Manager is responsible for growing top line sales, market share, and bottom-line profit. Differentiate Briggs Industrial Solutions, products and service from the ...
Road Technician
Jacksonville, FL · On-site
POSITION PURPOSE: The Road Technician performs service and repairs on material handling and/or aerial equipment at customer sites to ensure that equipment continues to run according to manufacturer ...
Road Technician
Jacksonville, FL · On-site
POSITION PURPOSE: The Road Technician performs service and repairs on material handling and/or aerial equipment at customer sites to ensure that equipment continues to run according to manufacturer ...
Road Technician
Fort Worth, TX · On-site
POSITION PURPOSE: The Road Technician performs service and repairs on material handling and/or aerial equipment at customer sites to ensure that equipment continues to run according to manufacturer ...
Road Technician
Fort Worth, TX · On-site
POSITION PURPOSE: The Road Technician performs service and repairs on material handling and/or aerial equipment at customer sites to ensure that equipment continues to run according to manufacturer ...
Road Technician
Houston, TX · On-site
POSITION PURPOSE: The Road Technician performs service and repairs on material handling and/or aerial equipment at customer sites to ensure that equipment continues to run according to manufacturer ...
Road Technician
Houston, TX · On-site
POSITION PURPOSE: The Road Technician performs service and repairs on material handling and/or aerial equipment at customer sites to ensure that equipment continues to run according to manufacturer ...
Account Manager
San Antonio, TX · On-site
POSITION PURPOSE: The Account Manager is responsible for growing top line sales, market share, and bottom-line profit. Differentiate Briggs Industrial Solutions, products and service from the ...
Account Manager
San Antonio, TX · On-site
POSITION PURPOSE: The Account Manager is responsible for growing top line sales, market share, and bottom-line profit. Differentiate Briggs Industrial Solutions, products and service from the ...
POSITION PURPOSE: The Sr. Accounts Payable (AP) Specialist facilitates outstanding accounting experiences, responsible for day-to-day invoice processing, exception resolution, vendor issue management ...
POSITION PURPOSE: The Sr. Accounts Payable (AP) Specialist facilitates outstanding accounting experiences, responsible for day-to-day invoice processing, exception resolution, vendor issue management ...
Equipment Lead
Dallas, TX · On-site
POSITION PURPOSE: The Equipment Lead is responsible for monitoring the day to day productivity of Equipment Coordinators and for ensuring customer satisfaction and high standards of productivity.
Equipment Lead
Dallas, TX · On-site
POSITION PURPOSE: The Equipment Lead is responsible for monitoring the day to day productivity of Equipment Coordinators and for ensuring customer satisfaction and high standards of productivity.
Account Manager - Bilingual
Miami, FL · On-site
How You'll Make a Difference As our Bilingual Account Manager, you'll be the trusted partner customers turn to when they need smart, reliable solutions for their warehouse operations. You'll help ...
Account Manager - Bilingual
Miami, FL · On-site
How You'll Make a Difference As our Bilingual Account Manager, you'll be the trusted partner customers turn to when they need smart, reliable solutions for their warehouse operations. You'll help ...
Branch Manager
Tampa, FL · On-site
POSITION PURPOSE: The Branch Manager facilitates and drives the branch operations and sales, to include managing the financial business plan; overseeing all talent development, training, presentation ...
Branch Manager
Tampa, FL · On-site
POSITION PURPOSE: The Branch Manager facilitates and drives the branch operations and sales, to include managing the financial business plan; overseeing all talent development, training, presentation ...
Sr. Road Technician
Houston, TX · On-site
POSITION PURPOSE: The Sr. Road Technician performs service and repairs on material handling and/or aerial equipment at customer sites to ensure that equipment continues to run according to ...
Sr. Road Technician
Houston, TX · On-site
POSITION PURPOSE: The Sr. Road Technician performs service and repairs on material handling and/or aerial equipment at customer sites to ensure that equipment continues to run according to ...
Sr. Manager, Service
Houston, TX · On-site
POSITION PURPOSE: The Sr. Manager, Service provides the vision, direction and support to ensure customer satisfaction while maintaining company profitability through defined empowerment and ...
Sr. Manager, Service
Houston, TX · On-site
POSITION PURPOSE: The Sr. Manager, Service provides the vision, direction and support to ensure customer satisfaction while maintaining company profitability through defined empowerment and ...
Account Manager
Jacksonville, FL · On-site
POSITION PURPOSE: The Account Manager is responsible for growing top line sales, market share, and bottom-line profit. Differentiate Briggs Industrial Solutions, products and service from the ...
Account Manager
Jacksonville, FL · On-site
POSITION PURPOSE: The Account Manager is responsible for growing top line sales, market share, and bottom-line profit. Differentiate Briggs Industrial Solutions, products and service from the ...
Diesel Technician
Houston, TX · On-site
POSITION PURPOSE: The Diesel Technician performs service and repairs on trucking and rail transportation equipment at customer sites or in the company's shop to ensure that equipment continues to run ...
Diesel Technician
Houston, TX · On-site
POSITION PURPOSE: The Diesel Technician performs service and repairs on trucking and rail transportation equipment at customer sites or in the company's shop to ensure that equipment continues to run ...
Manager, Retail Finance
Dallas, TX · On-site
POSITION PURPOSE: The Manager, Retail Finance is responsible for all retail-financing related activities for Briggs Industrial Solutions and its customers, to include quoting deals, managing the ...
Manager, Retail Finance
Dallas, TX · On-site
POSITION PURPOSE: The Manager, Retail Finance is responsible for all retail-financing related activities for Briggs Industrial Solutions and its customers, to include quoting deals, managing the ...
POSITION PURPOSE: The Account Manager, Earth & Ag is responsible for growing top line sales, market share and bottom line profit, to include differentiating Briggs Equipment, products and service ...
POSITION PURPOSE: The Account Manager, Earth & Ag is responsible for growing top line sales, market share and bottom line profit, to include differentiating Briggs Equipment, products and service ...
POSITION PURPOSE: The Manager, Industrial Power Solutions provides strategic leadership and oversees the operational performance of the Power Group within Briggs Industrial Solutions. This role is ...
POSITION PURPOSE: The Manager, Industrial Power Solutions provides strategic leadership and oversees the operational performance of the Power Group within Briggs Industrial Solutions. This role is ...
Road Technician
Jacksonville, FL · On-site
POSITION PURPOSE: The Road Technician performs service and repairs on material handling and/or aerial equipment at customer sites to ensure that equipment continues to run according to manufacturer ...
Road Technician
Jacksonville, FL · On-site
POSITION PURPOSE: The Road Technician performs service and repairs on material handling and/or aerial equipment at customer sites to ensure that equipment continues to run according to manufacturer ...
Service Auditor
Houston, TX · On-site
POSITION PURPOSE: The Service Auditor is responsible for overseeing and managing the service billing process for assigned branch location(s), ensuring timely and accurate processing of service ...
Service Auditor
Houston, TX · On-site
POSITION PURPOSE: The Service Auditor is responsible for overseeing and managing the service billing process for assigned branch location(s), ensuring timely and accurate processing of service ...
Construction Road Technician
Tampa, FL · On-site
$17.50 - $23.75/hr
POSITION PURPOSE: The Construction Road Technician performs service and repairs on construction and agriculture equipment at customer sites to ensure equipment runs according to manufacturer ...
Construction Road Technician
Tampa, FL · On-site
$17.50 - $23.75/hr
POSITION PURPOSE: The Construction Road Technician performs service and repairs on construction and agriculture equipment at customer sites to ensure equipment runs according to manufacturer ...
Briggsequipment Jobs Information
Full-time
Re-posted 18 days ago
Job description
POSITION PURPOSE:
The Customer Service Advisor is the key link between service team members and customers, providing day-to-day oversight, direction, interaction and support to the Service Department within the assigned location. Ensures all Briggs Industrial Solutions standards are adhered to and executed consistent with company direction.
PRINCIPAL RESPONSIBILITIES AND DUTIES:
- Actively create and maintain a positive and professional experience for internal/external customers; reflective of the Company’s standards and core values
- Dispatch, assign and monitor technicians to service calls in compliance with Company policy and based on technical certification levels and/or skillset and proactively communicate with external customers to update technicians scheduling, service repair completions, quotations, delays, etc.
- Monitor the progress and productivity of technicians on a weekly and monthly basis using the business system tools provided
- Verify unit information and repair description submitted by external customers for Technicians to efficiently order parts required to complete repair
- Communicate with customers when additional product support opportunities are identified by technicians and secure approval to proceed with quotation and or completion
- Request purchase orders from external purchase order required customers for service repair payment and partner with Service Auditors to accurately complete invoicing / purchase order details
- Issue Purchase Orders to vendors for supplies and sublet labor expense for repairs to the customer and enter the item on service repair order for Accounts Payable
- Ensure execution from beginning to end of Operational Maintenance, Guaranteed Maintenance & Long Term Maintenance Agreement services, to include internal and external customer billing and preparing / submitting necessary reporting for accounts
- Verify van maintenance schedules and tracking by VIN and technician ID to ensure service van fleet is fully operational
- Review inactive service repair orders to avoid delays in repairs or invoicing
- Ensure repairs, time posting and work orders are accurately completed to meet department key performance indicator (KPI) metrics
- Partner with the Service Department leadership to coach underperforming technicians to achieve performance improvement
- Support sales team members with quote preparation and tracking of service-related work
- Partner with cross functional partners (Sales, Rental, Parts, etc.) to ensure the service department is in alignment with the Organization in all processes and direction, including but not limited to Accounts Receivable and Accounts Payable
- Answer and respond to general phone and email inquiries.
- Perform other related duties as assigned
minimum qualifications
Basic Knowledge & Competencies
- Excellent customer service and multi-tasking skills
- Strong communication skills with ability to work between the technician(s) and the customer(s) to ensure jobs are completed with accuracy and on time
- High attention to detail, to include precise data entry
- Ability to work with a high sense of urgency in a dynamic, fast-paced environment
- Thorough knowledge of all systems, procedures, techniques, equipment, operations, standards and reports that apply to service operations
- Ability to work with minimal supervision and with the company systems
- Proficient in all MS Office products, including Word, Excel and PowerPoint
Previous Experience/Education
- High school diploma required
- Technical school and/or college degree preferred
- 5+ years of customer service, operations, or similar work experience preferred
- Prior experience in processing service orders, invoices, purchase orders, budget expense tracking and payroll preparation preferred
PHYSICAL REQUIREMENTS
- Prolonged sitting
- Ability to lift up to 40 pounds
- Working conditions are normal for an office environment