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Breakers Hotel Palm Beach Grou
Breakers Hotel Palm Beach Grou

60 Breakers Valet Jobs Hiring Near You

The Breakers

Front Desk Manager

Palm Beach, FL · On-site

$16.50 - $21.25/hr

Maintain a strong working knowledge of the resort and the Palm Beach area in order to provide accurate and helpful information to guests. * Collaborate with other departments to ensure seamless guest ...

The Breakers Palm Beach

Lifeguard- Pool & Beach

Palm Beach, FL · On-site

$13.75 - $17.75/hr

We are seeking a detail-oriented Lifeguard to safeguard multiple pools and the beach. The ideal candidate will have the minimum certifications required, including being a current First Aid responder ...

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Front Desk Manager

The Breakers

Palm Beach, FL • On-site

$16.50 - $21.25/hr

Other

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Manager Of Guest Relations

We are seeking a detail-oriented and friendly individual to oversee the daily activities of our Guest Relations department, which includes the Front Desk, Call Center, and Lobby Concierge desk. The Manager of Guest Relations will be responsible for ensuring excellent customer service and satisfaction for all guests.

Responsibilities:

  • Supervise and manage the Front Desk, Call Center, and Lobby Concierge desk operations, including scheduling, training, and performance management.
  • Develop and implement strategies to improve guest satisfaction and resolve any issues or complaints in a timely and professional manner.
  • Ensure that all guest requests and inquiries are handled promptly and efficiently.
  • Maintain a strong working knowledge of the resort and the Palm Beach area in order to provide accurate and helpful information to guests.
  • Collaborate with other departments to ensure seamless guest experiences throughout their stay.
  • Monitor guest feedback and ratings online and address any concerns or trends.
  • Oversee the use of various computer applications and systems used in guest accommodations, ensuring proficiency and accuracy.
  • Maintain a flexible work schedule to accommodate the needs of the department.

    • Qualifications:

    • Bachelor's degree in hospitality from a four-year college or university preferred, or equivalent combination of education and experience.
    • Minimum of one year of experience working at a Front Desk, Call Center, or Concierge department.
    • Previous supervisory or management experience is preferred.
    • Strong computer skills, including proficiency in various applications used for guest accommodations.
    • Excellent written and verbal communication skills.
    • Strong organizational and multitasking abilities.
    • Familiarity with the Palm Beach area is strongly desired.
    • Resourceful and confident personality.
    • Must have a flexible schedule.
    • Multilingual skills are preferred.

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