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60 Boring Workflow Coordinator Jobs Hiring Near You

Alstom

BIM Coordinator - Rail Systems

Toronto, ON · Hybrid

CA$98K - CA$105K/yr

Familiarity with ISO 19650 standards, BIM deliverables and digital engineering workflows * Full ... Enjoy stability, challenges and a long-term career free from boring daily routines * Work with ...

Alstom

BIM Coordinator - Rail Systems

Toronto, ON · Hybrid

CA$98K - CA$105K/yr

Familiarity with ISO 19650 standards, BIM deliverables and digital engineering workflows * Full ... Enjoy stability, challenges and a long-term career free from boring daily routines * Work with ...

Tixr

Sales Enablement Coordinator

Santa Monica, CA · On-site

$20 - $25/hr

Support the implementation of AI-driven workflow automations across lead routing, follow-ups, and ... Curiosity and fluency with modern AI tools, and an appetite to use them to automate the boring ...

Future Ventures

Senior Civil Engineer

Nashville, TN · On-site

... Boring Company was founded to solve the problem of soul destroying traffic by creating an ... Ensure safe and precise underground work by coordinating with survey, utility locating, and ...

SRI

OSP Construction Specialist

Houston, TX · On-site

$40.50/hr

SRI Telecom is in search of an OSP Construction Specialist with relevant project coordination ... Day-to-day will vary greatly in this position and will surely never be boring. In this role you ...

SRI Telecom

OSP Construction Specialist

Berlin, CT · On-site

$40.50/hr

... coordinators, specialists, and sales. You will also report to management regularly and manage materials and reconciliation, quality control workflow, job estimates, project funding, and QC checklists ...

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Customer Service & Dispatch Coordinator - (HVAC & Trades)

Remote

Pavago
See more jobs at Pavagoexternal

$18.50 - $24/hr

Full-time

Re-posted 17 days ago

Job description

Customer Service & Dispatch Coordinator (HVAC, Plumbing, Electrical) - Remote EST
Position Type: Full-Time, Remote
Working Hours: U.S. Business Hours (EST)
About the Role
We're hiring a Customer Service & Dispatch Coordinator to manage inbound customer communication and coordinate field service operations for a U.S.-based home services business.
This is not a basic support role - you are the operational hub of the business.
You will handle high-volume calls, schedule jobs, and ensure technicians are dispatched efficiently in real time.
If you thrive in fast-paced, high-pressure environments and can manage multiple moving pieces without dropping the ball - this role is built for you.
What You'll Own
Customer Communication (High Volume)
  • Handle inbound calls, emails, and chats with professionalism and empathy
  • Act as the primary point of contact from inquiry to job completion
  • Provide proactive updates on:
    • Scheduling
    • Delays
    • Service changes
  • Manage difficult or frustrated customers calmly while maintaining service quality

Dispatching & Scheduling (Core Responsibility)
  • Schedule and dispatch HVAC, plumbing, and electrical jobs
  • Assign jobs based on:
    • Technician availability
    • Skillset
    • Location
  • Maintain and optimize daily/weekly schedules
  • Adjust dispatch plans in real time as jobs change
  • Communicate continuously with field technicians

CRM & Service Operations Management
  • Maintain accurate records in:
    • ServiceTitan
    • Or similar CRM/dispatch platforms
  • Review:
    • Job notes
    • Invoices
    • Service documentation
  • Ensure all interactions and updates are properly logged
  • Track:
    • Call volume
    • Booking rates
    • Dispatch efficiency

Sales Support & Upselling
  • Introduce and explain membership/service plans
  • Identify upsell opportunities where appropriate
  • Support booking efficiency and customer retention

Cross-Team Coordination
  • Work closely with:
    • Customer service team
    • Dispatch team
    • Field technicians
  • Ensure seamless service delivery across all touchpoints
  • Improve workflows through clear internal communication

What Makes You a Strong Fit
  • You are customer-first but operations-driven
  • You stay organized under pressure
  • You can handle high call volumes without losing accuracy
  • You are calm, resilient, and adaptable
  • You take ownership and follow through on every task

Required Experience & Skills
  • 2+ years experience in:
    • Customer service + dispatching
    • HVAC, plumbing, electrical, or home services industry
  • Hands-on experience scheduling and dispatching technicians
  • Experience with:
    • ServiceTitan or similar tools
  • Strong English communication (verbal + written)
  • Ability to multitask and prioritize in real time
  • High attention to detail and documentation accuracy
  • Reliable internet and professional remote setup

Nice to Have
  • Experience with U.S.-based home services companies
  • Familiarity with:
    • Membership plan upselling
    • Service agreements
  • Experience working with remote/offshore teams
  • Exposure to Northeast U.S. customer base

What a Typical Day Looks Like
  • Handle inbound customer calls and messages
  • Schedule and dispatch service jobs
  • Communicate with technicians throughout the day
  • Adjust schedules based on real-time changes
  • Update CRM records and job details
  • Track performance and support operational KPIs

In short:
You ensure customers are taken care of and technicians are fully optimized.
Key Metrics (KPIs)
  • Call volume handled + booking conversion rate
  • Schedule efficiency and technician utilization
  • CRM accuracy and documentation quality
  • Customer satisfaction and resolution speed
  • Consistent follow-through on dispatch tasks

Why This Role Stands Out
  • High ownership and operational impact
  • Direct influence on revenue and customer experience
  • Fast-paced environment (never boring)
  • Clear KPIs and structured workflows
  • Strong growth path into operations management

Interview Process
  • Initial Phone Screen
  • Video Interview with Pavago Recruiter
  • Practical Assessment (dispatching/CRM scenario)
  • Client Interview
  • Offer & Onboarding

Apply Now
If you:
  • Have real dispatch experience
  • Can handle high-pressure environments
  • Are organized, responsive, and detail-driven

This role is a strong fit.

Apply