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60 Bny Mellon Assistant Operations Manager Jobs Hiring Near You

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Do workers at BNY Mellon get paid breaks?

Sometimes. Only some people get paid breaks.
63% of people say they don’t get paid breaks.
Based on data from 19 people who took the Breakroom Quiz between November 2024 and August 2026.

Does BNY Mellon pay people when they’re sick?

Yes. Most people get paid when they’re sick.
90% of people say they would get paid if they were sick but scheduled to work.
Based on data from 50 people who took the Breakroom Quiz between November 2024 and August 2026.

At BNY Mellon, are sick days and vacation days separate paid time off?

Sick days and vacation days are separate paid time off.
77% of people say they don’t have to use vacation days when they’re out sick.
Based on data from 22 people who took the Breakroom Quiz between May 2025 and August 2026.

Is the health insurance from BNY Mellon affordable enough for their workers?

Most people say the health insurance costs are okay.
89% of people say the health insurance costs are okay
Based on data from 28 people who took the Breakroom Quiz between March 2025 and August 2026.

Do people get paid time off at BNY Mellon?

Most people get paid time off work.
96% of people say they get paid time off.
Based on data from 24 people who took the Breakroom Quiz between May 2025 and August 2026.

How far ahead of time do people find out their work schedule?

Most people find out their schedule less than four weeks ahead of time.
  • 60% of people with changing schedules find out their shifts one week or less ahead of time.
  • 30% of people with changing schedules find out their shifts two weeks ahead of time.
  • 0% of people with changing schedules find out their shifts three weeks ahead of time.
  • 10% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 10 people who took the Breakroom Quiz between November 2024 and May 2026.

Do workers at BNY Mellon worry about hours?

Most people don’t worry about getting enough hours.
77% of people report they don’t worry about getting enough hours.
Based on data from 22 people who took the Breakroom Quiz between November 2024 and May 2026.

Do BNY Mellon workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
53% report that they don’t have enough control over which shifts they work.
Based on data from 19 people who took the Breakroom Quiz between November 2024 and May 2026.

How easy is it for BNY Mellon workers to change shifts?

Some people find it hard to change shifts.
44% of people report that it’s hard to change shifts if they need to.
Based on data from 16 people who took the Breakroom Quiz between December 2024 and May 2026.

How easy is it to get time off at BNY Mellon?

Most people find it easy to get time off.
82% of people report it’s easy to get time off.
Based on data from 45 people who took the Breakroom Quiz between December 2024 and August 2026.

Do BNY Mellon managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
91% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 23 people who took the Breakroom Quiz between November 2024 and May 2026.

Do jobs at BNY Mellon spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
30% of people report that their job takes up time that they don’t get paid for.
Based on data from 27 people who took the Breakroom Quiz between November 2024 and May 2026.

How easy is it to take sick days at BNY Mellon?

Most people find it easy to take sick days.
85% of people report that it’s easy to take time off if they are sick.
Based on data from 48 people who took the Breakroom Quiz between December 2024 and August 2026.

Is working at BNY Mellon good if you’re a parent or caregiver?

Only some parents and caregivers say this is a good place to work.
38% of people who care for a child or other relative report this isn’t a good place to work.
Based on data from 16 people who took the Breakroom Quiz between November 2024 and May 2026.

Do people at BNY Mellon feel treated with respect by their managers?

Most people feel treated with respect by their managers.
78% of people say they’re treated with respect by their managers.
Based on data from 49 people who took the Breakroom Quiz between December 2024 and August 2026.

Do people at BNY Mellon get to take their breaks without interruption?

Most people get breaks without interruption.
67% of people report that they get to take their breaks without interruption.
Based on data from 46 people who took the Breakroom Quiz between December 2024 and August 2026.

Is it stressful to work at BNY Mellon?

Most people feel stressed here.
74% of people say they often feel stressed at work.
Based on data from 50 people who took the Breakroom Quiz between November 2024 and August 2026.

Do people at BNY Mellon enjoy their jobs?

Only some people enjoy their job.
50% of people report they don’t enjoy their job.
Based on data from 40 people who took the Breakroom Quiz between November 2024 and May 2026.

Do people at BNY Mellon recommend working with their team?

Not many people recommend working with their team.
67% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 52 people who took the Breakroom Quiz between November 2024 and August 2026.

Do people get enough training when they start at BNY Mellon?

Some people didn’t get enough training when they started.
49% of people report they didn’t get enough training when they started working here.
Based on data from 47 people who took the Breakroom Quiz between November 2024 and August 2026.

Do people get support to advance at BNY Mellon?

Only some people are given support to advance their career here.
In the last year, 51% of people report not being given support to advance their career here.
Based on data from 43 people who took the Breakroom Quiz between November 2024 and August 2026.

Do people think BNY Mellon’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
81% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 48 people who took the Breakroom Quiz between November 2024 and August 2026.

Do workers feel well informed about how BNY Mellon is doing?

Most people feel well informed about how the company is doing.
77% of people feel that they are kept well informed about how the company is doing as a whole.
Based on data from 47 people who took the Breakroom Quiz between November 2024 and August 2026.

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Infographic showing various Assistant Operations Manager job openings at Bny Mellon in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 99% Physical, and 1% Remote job distribution.

Director, BTS Debit Card Operations Manager - BNY A.M.P. Operations - Global Payments and Trade Plat

BNY Mellon

Pittsburgh, PA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 7 days ago

BNY Mellon rating

7.3

Company rating: 7.3 out of 10

Based on 52 frontline employees who took The Breakroom Quiz

124th of 154 rated financial services

Job description


Director, BTS Debit Card Operations Manager - BNY A.M.P. Operations - Global Payments and Trade Platform
We're seeking a future team member for the role of Director, BTS Debit Card Operations Manager - BNY A.M.P. (Banking as a Service) Operations to join our Global Payments and Trade Operations Platform. This role is located in Pittsburgh, PA.
About BNY A.M.P
BNY A.M.P. (Assets, Movements, Platforms) is BNY's Banking as a Service Solution which allows organizations to embed self-branded banking into their offerings-backed by BNY's safety, compliance, and operations-via modular capabilities and APIs. Institutional clients can set up accounts, ACH/Checks, Debit Cards, bill pay, statements, tax reporting, fraud protection, and white-label portals, with consultative support and a dedicated team for back office and product support.
About the Role
BNY is seeking a Director to provide strategic and operational leadership for the Debit Card Operations and Debit Card Disputes functions within BNY A.M.P. This leader will be responsible for overseeing the teams, processes, controls, servicing models, and stakeholder engagement required to support debit card programs delivered to clients and their end-users.
This role is accountable for ensuring the organization delivers a high-quality, well-controlled, and scalable operating model across debit card servicing and dispute management. The Director will lead day-to-day operations while also driving process improvement, risk management, service excellence, organizational change, and cross-functional coordination across internal partners, client-facing teams, and third-party service providers.
The ideal candidate will bring deep operations leadership experience, strong knowledge of Regulation E and debit card dispute requirements, and demonstrated success leading organizational change, team restructuring, and operating model transformation in complex financial services environments.
Key Responsibilities
Strategic Leadership
  • Lead and reimagine the overall operational strategy for Debit Card Operations and Debit Card Disputes within BNY A.M.P.
  • Develop and execute a scalable service model that supports client growth, business needs, regulatory expectations, and operational excellence.
  • Establish priorities that improve client experience, end-user support, operational efficiency, and control effectiveness.
  • Drive continuous improvement initiatives across servicing, disputes, case management, reporting, and escalation processes.
  • Partner with senior leadership to align the debit card operating model with broader BNY A.M.P. business objectives.
  • Lead organizational redesign efforts to ensure team structures, roles, and workflows are aligned to business demand, service expectations, and future-state operating goals.

Operational Oversight
  • Oversee the end-to-end execution of debit card operational processes, including card servicing support, maintenance activities, inquiry management, exception handling, and dispute operations.
  • Ensure operational teams are delivering timely, accurate, and consistent support for clients and end-users.
  • Lead oversight of dispute intake, investigation support, case progression, service-level adherence, and resolution practices.
  • Ensure dispute operations are executed in alignment with Regulation E requirements, internal procedures, and established servicing standards.
  • Monitor volumes, trends, escalations, and operational performance to proactively identify risk, service gaps, and improvement opportunities.
  • Ensure clear ownership and accountability across all processes and team responsibilities.

Risk, Control, and Compliance
  • Maintain a strong risk and control environment across debit card operations and disputes.
  • Ensure activities are performed in accordance with internal procedures, regulatory expectations, card network requirements, and audit standards.
  • Provide leadership oversight for the interpretation, implementation, and ongoing operationalization of Regulation E requirements as they relate to debit card disputes, error resolution, timeliness, documentation, and end-user communications.
  • Partner with Risk, Compliance, Legal, and Control stakeholders to strengthen governance and ensure operational practices remain aligned with regulatory expectations.
  • Oversee issue identification, escalation, remediation, and documentation related to operational breaks, servicing concerns, or regulatory/control gaps.
  • Support internal audits, exams, reviews, and control enhancements related to card servicing and dispute operations.

Client and Stakeholder Management
  • Serve as a senior operations leader and key partner to client-facing teams, product partners, and business stakeholders supporting debit card programs.
  • Build strong partnerships across operations, technology, servicing, risk, compliance, and external vendors/processors.
  • Support escalation resolution and executive-level communications for material client, operational, or end-user issues.
  • Ensure client needs and end-user experience considerations are appropriately reflected in operational priorities and decisions.
  • Represent the function in senior leadership discussions, governance forums, and business reviews.

People Leadership
  • Lead, develop, and mentor managers and teams responsible for Debit Card Operations and Debit Card Disputes.
  • Create a strong performance culture centered on ownership, collaboration, continuous improvement, and client focus.
  • Lead team restructuring and organizational change efforts, including role redesign, span-of-control alignment, workflow realignment, and leadership enablement.
  • Guide teams through change in a disciplined and transparent manner, ensuring continuity of service, clarity of accountability, and employee engagement during periods of transition.
  • Ensure appropriate organizational design, staffing, succession planning, and capability development to support current and future business needs.
  • Coach leaders on execution discipline, risk awareness, employee development, and service excellence.
  • Foster an inclusive and high-performing team environment aligned to BNY's culture and leadership expectations.

Transformation and Change Management
  • Lead operational readiness for business changes affecting debit card servicing and dispute processes.
  • Partner with technology and change teams to improve workflows, reduce manual touchpoints, enhance reporting, and strengthen case management capabilities.
  • Evaluate process design and organizational effectiveness to ensure the function remains scalable, resilient, and efficient.
  • Champion automation and control improvements without compromising service quality or regulatory compliance.
  • Drive structured change management initiatives tied to business growth, regulatory requirements, service model evolution, and organizational redesign.

To be successful in this role, we're seeking the following:
  • Bachelors degree or the equivalent combination of education and experience is required.
    • Advanced/graduate degree preferred.
  • 10-15 years of total work experience is preferred with at least 3-5 years in management.
  • 12+ years of experience in financial services operations, payments, card operations, disputes, or related servicing environments.
  • Deep knowledge of Regulation E, including its application to debit card disputes, error resolution processes, timeliness standards, investigation requirements, and consumer communication obligations.
  • 6+ years of experience in a senior leadership role, including demonstrated success managing managers, leading large or complex operational teams, and driving execution across multiple functions or workstreams.
  • Proven experience leading organizational change, team restructuring, or operating model redesign in a financial services or regulated operations environment.
  • Strong knowledge of operational risk, controls, compliance, and service delivery within a regulated financial services environment.
  • Proven ability to lead cross-functional initiatives and drive strategic process improvements.
  • Strong executive presence, communication skills, and stakeholder management capabilities.
  • Ability to balance strategic leadership with disciplined operational execution.

About the Team
At BNY, our culture speaks for itself, check out the latest BNY news at BNY Newsroom & BNY LinkedIn
Here's a few of our recent awards:
  • America's Most Innovative Companies, Fortune, 2025
  • World's Most Admired Companies, Fortune 2025
  • "Most Just Companies", Just Capital and CNBC, 2025

Our Benefits and Rewards:
BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.
BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.
BNY assesses market data to ensure a competitive compensation package for our employees. The expected base salary for this position when employment commences can be found in the Job Info section at the bottom of the posting.
Base salary offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. Base salary is only part of the total rewards package, which may include eligibility for an annual discretionary incentive award. Subject to the terms and conditions of the applicable plans then in effect, eligible employees may enroll in a 401(k) plan as well as participate in Company-sponsored medical, dental, vision, and basic life insurance plans for the employee and the employee's eligible dependents. Eligible employees also may receive other benefits (including various paid time off benefits, such as vacation and sick time), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.
If hired, the employee will be in an "at will" position and the Company reserves the right to modify base salary (as well as any other discretionary payments or compensation programs) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

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About BNY Mellon

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BNY Mellon is a global investments company dedicated to helping its clients manage and service their financial assets throughout the investment lifecycle. Whether providing financial services for institutions, corporations or individual investors, BNY Mellon delivers informed investment and wealth management and investment services in 35 countries. As of Dec. 31, 2021, BNY Mellon had $46.7 trillion in assets under custody and/or administration, and $2.4 trillion in assets under management. BNY Mellon can act as a single point of contact for clients looking to create, trade, hold, manage, service, distribute or restructure investments. BNY Mellon is the corporate brand of The Bank of New York Mellon Corporation (NYSE: BK). Additional information is available on www.bnymellon.com . Follow us on Twitter @BNYMellon or visit our newsroom at www.bnymellon.com/newsroom for the latest company news.

Industry

Finance and insurance

Company size

10,000+ Employees

Headquarters location

New York, NY, US

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